You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 11 speakerphone cutting out

My girlfriend and I both have iPhone 11’s. While talking to each other if one of us is on speakerphone the other catches every other word. This happens on both phones, if I activate speakerphone she only here’s every other word and vice versa if she activated speaker phone. If you turn speakerphone off there are no issues. Is there a setting that can fix this? Is this a common issue? Thanks

iPhone 11, iOS 13

Posted on Jul 18, 2020 8:49 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 26, 2020 4:56 PM

This has to be an Apple fault rather than a carrier fault. I live in Melbourne and so have an Australian service provider. Is anyone else plagued by iPhone 11 Pro Max making interrupting random calls?

313 replies

Aug 20, 2021 4:16 PM in response to Buckeyenut123

Whats crazy about all this is i can make video calls on loud speaker no problem. I can make videos and go live no problem. It only happens in voice calling. I have even used things like google calling facebook calling thats all done on loudspeaker. Really odd how theres enough complaints about this problem that they should have fixed it by now. I mean come on this many phones doing and your replacements doing it and those replacements do it how the **** cant you see you have a problem. 800 dollar phone is a POS but i can go get a android phone or my old *** iphones and make clear calls on speaker. You screwed up on the 11s ok ahould have made sure to fix it but you didnt and screwed up the 12s too. Is this what we have to expect fron apple from no on expensive broke pieces of Crap! If they get it fixed on the 11 and 12 it will be last!

Sep 3, 2021 10:53 PM in response to Ningals3223

Looking at the date, I have to assume that this hasn't been solved yet. Which is beyond annoying and disappointing. This has been happening to my sister's iPhone 11 every time we talk for months if not a couple of years. Recently she got my mother her first iPhone and while we facetime video called together just now, it did the same thing! Other callers have pointed out the same issue when on a call with either of them.


If this hasn't already been said, the only thing that I've noticed, being on the other side, is that it only tends to happen when the receiver (a person without the iPhone 11) is talking. I have a 6s. While listening to her in the middle of a conversation, if I even do a "hmm..." or "right" or "uh-huh" or a short laugh or snort or sigh or any vocal sound- then her microphone cuts OUT, and I can't hear whatever it was she just said. Of course, this shouldn't happen.



Sep 14, 2021 7:07 PM in response to Ningals3223

Hello everybody. I cannot say “I’m glad” to hear it’s not only my problem with 11 pro speakerphone, but I am more shocked that it’s such a widespread problem.


Since 2-3 months ago I am having trouble talking on speakerphone cause person on the other side doesn’t hear me almost at all.

As my phone was out of warranty ( bought it at launch), I had all the mics replaced by a reputable shop, and surprise the problem was still there.


By chance I got a refund for the repair, but now I am “affraid” to sell my phone like this, people are gonna judge the problem and lowball me, not the time to lose precious money on this purchase. Idk what to do..? Maybe try an apple trade in?

Sep 14, 2021 7:22 PM in response to RolexCrd

If it was repaired with non genuine parts I wouldn't do an Apple trade-in. I really think it has to do with something with the restore. When I get around to it I'll restore my wife's phone to factory settings and sign in with a completely different account not doing a restore and see if the problem is still there. For some reason this is wide spread enough to get traction on this thread but it obviously doesn't happen to everyone with an iPhone 11 Pro.


Is anyone planning on ordering the iPhone 13 Pro? I'd be curious if the problem follows you to your new phone.

Sep 15, 2021 3:07 AM in response to Gregory_

When you have the time please do that

Before I had this phone a friend of mine lended me her iPhone 6s and I used it, no one could hear me on FaceTime, basically the same problem ( I already had an iCloud account from my Mac computer). I got a new iPhone 11, excited the problem would go away, restored it, and still had the same problem. Now I just found out she gave that same iPhone 6s to her boyfriend he restored it and the mic works perfectly fine!!!!

Oct 9, 2021 8:53 AM in response to Ningals3223

For those of you who are experiencing this issue, there is a simple fix. It seems that these phones are not very compatible with a lot of cases. I was having this issue for a while and the only thing that fixed it was removing the case. I think the thickness of most cases near the speaker is interfering with the noise cancellation. Anyway, apples professionals are dumb as a box full of sand rocks. Don’t turn to them for answers unless you want to end the day feeling like you’ve been led around by a group of kindergartners.

iPhone 11 speakerphone cutting out

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.