iPhone 11 speakerphone cutting out

If they replace your phone, try to ensure they do NOT count it as an incident against you Apple care plan. You only get two and it’s not fair for them to count a design flaw against you when you didn’t actually break the phone which the incidents are supposed to address.

My daughter and I both are having this same problem with our phones. I called tech support and she worked very diligently to fix the problem, including clearing my phone and resetting. She said if that didn’t work I would need to ask for a new phone. Well it didn’t work but I don’t want to request what will be a refurbished phone that according to other posts here will still have the same problem and who knows what other problems. It’s so upsetting to have upgraded, paying so much money, to have a phone with worthless speakerphone capability.

On 4th replacement phone.....it cuts out on speaker, off speaker. Both ways now I can’t hear people, they can’t hear me. Phone is freezing and I have to reset to unfreeze. Apple really needs to fix this issue. $1,300 phone can’t talk on it. Ridiculous!!!!!!

Back to Verizon store, they are sending replacement #5. I really have no faith it will work without issues but will keep updated.

My son and I have otterbox but different styles. Wife has different brand. Since some say they have the issue without cases at all, it seems like some kind of tolerance thing. For example, if signal has X strength and case is Y millimeters thick, then it has an issue? Just brainstorming now. Would’ve been so much easier if it was always with a case issue. Haha

Please read down the chain before posting about cases. Almost everyone on here has tested this with and without a case and the problems still exist. My wife and I don’t use cases anymore and it still happens all the time. The case is not the problem

It is tech supports job to rule out cases being the issue, which the first step tech support asks is to remove the case from the phone. Several people on here including myself have received multiple warranty exchanges from Apple, do you think they never removed their case before Apple shipped them a $1,200 phone?

Your posts about cases only draws attention away from the fact the we need a system update to fix our devices, otherwise we will be returning ours completely before the 1 year warranty ends.

That’s good info about yours still having the problem without cases. It only happens for me when I have my case with the rubber outer layer on. It may be some kind of tolerance issue. The case could causing my phone to hit that tolerance. All ways we can repeat the problem is relevant. The senior tech working with me replicated it after I told him how I did it. Now he’s going back to the engineers letting them know it can’t just be the case design because then voice recordings and videos wouldn’t capture sound either.

I worked with a senior tech advisor for an entire month troubleshooting my phone and finally was sent a new phone. My issue has nothing to do with a case. The speaker phone cuts out no matter what. I have the same issue with the new one. I have also spent several hours on the phone with Verizon and a new SIM card and nothing seems to work.

I am having the same issue! I know someone else who has the same phone and also has had this problem since they got the phone (only I didn't know it before I bought mine.) I wish I would have. I'm almost afraid to call because I know they're going to tell me it's my service.

I’m not the only person that this problem occurs with a case on versus off. It does not mean the cases themselves are the issue by a long shot. In fact, it can’t be since I can voice record and make videos without an issue with the case on. That means the case is not blocking anything. If you can recreate the issue by putting your tongue in your left cheek and rub your belly at the same time, it could still be relevant. As a developer myself, having those different details can help figure out what exactly causes a unique issue. Example given by the senior tech was a previous iPhone had issue when the phone was in the left hand versus the right hand. Turned out the antenna location in the left hand was the issue. I can’t imagine how that could be but that’s what he shared with me.

You should call it in. We pay too much money for these not to work correctly or be compensated or refunded not to work properly. To save you some time and then trying to blame it on other things, reference those forum discussion by the title. Let them know you’re having the same issue others are in that forum.

I suggest 3 tests and give them the results. Make a voice recording and two videos. One video using the selfie camera. Other video using camera facing away from you. Talk for about 2 minutes straight. Play them back and see if your talking drops out. If not, you just proved the speaker phone fails only when on calls.

Note: the phone acts differently based on the camera being used is why you make 2 videos.

I’m the one that brought up the case angle. You’re right, this is frustrating when it feels we, the customers, are putting in more effort to resolve this than Apple is. They also tried to tell me this is the first time they’ve heard of these symptoms. We all know this has got to be a scripted lie at this point being forced by upper management which is sad. I hate the idea of getting a new phone and going through all the set up only to have the same issue. Plus, being a new phone, it could have additional issues. 

I for one, as another customer, appreciate the inputs by other customers about this issue. Maybe someone will hit upon the actual problem versus ways to mitigate it.

Took mine into beat buy as I was advised to do from Apple support he ran test said it was fine. Said it’s possibly the carrier. I told him everyone on here didn’t have the same carrier. Also said they can’t take the phone apart bc it will void the warranty only Apple so suggests me to send it off and let them check it out. They will fix it or send me a new one. No I don’t want to do that. Hasn’t helped anyone else. He also said 40% of the time I am in a bad service area. He looked that up somehow. But why would it be like that at home when everything else doesn’t have a problem at home. I don’t know what to do DISCOURAGED

Nothing to repair. It’s clearly an issue with the 11. iOS updates have not fixed it. Apple is just staying quiet and at some point the 11 will be old news. If they admit an issue then they have a huge problem to address.

You’re wasting your time. I bought my first iPhone 11 Pro in November 2019

Apple replaced it twice

There is a defect with the speakers on the iPhone 11 Pro.

It is frustrating.

1200 dollars for this phone including apple care and I can’t even make a phone call using speaker.

Apple needs to own that it’s defective.