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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Is the anyway I can disable the on screen mute button? I have inadvertently muted several calls by my cheek inadvertently touching the screen and activating the on screen mute button. Thanks in advance
Hi Openthepodbaydoors,
It sounds like you are having issues with the screen staying on while you're on a call, and we can help.
Normally your screen should turn off if you place the iPhone up to your ear. The proximity sensor is near your iPhone receiver where you place your ear to listen to the caller.
It might be a good idea to call someone as a test and then use your index finger to test exactly where the proximity sensor is for your own benefit and be sure that's being place to your ear during calls.
Let us know if that helps.
Thanks for using the Apple Support Communities.
Thanks for this, are there any settings I should adjust such as a shorter screen time out or is this dealt with by the proximity sensor. Wondering if there's any way I can test the proximity sensor?
If your phone is in a case, try it without the case. Some cases are not well designed and block the proximity sensor.
I'm having a problem with inadvertently enabling the on screen mute button while having a conversation. The mute gets activated by my cheek touching the screen
