Exercise Minutes & Stand Hours are Too High

Question

Level 1

5 points

Exercise Minutes & Stand Hours are Too High

The Activity App is showing ridiculously high Exercise and Stand Minutes for the day before I setup my Apple Watch 5 and the day I started using it

07/15/20:

Exercise - 1,440/30 min
Stand - 24/12 hrs

07/16/20:

Exercise - 813/30 min
Stand - 17/12 hrs

I have deleted All Data for those 2 days from the Health App and from Settings> Health> Data Access & Devices> Devices and went through each device to delete all data from those 2 days.

I also checked and made sure my Body Measurements are correct as I read that caused issues with some of the Activity Data

I am not sure what data is being pulled for the Exercise and Stand to be so high only for those 2 days.

Apple Watch Series 5, watchOS 6

Posted on Jul 27, 2020 3:43 PM

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Answer 1

MissVTW Author

Level 1

5 points

Aug 6, 2020 6:15 PM in response to MissVTW

I spoke with Apple Support and they had me unpair, pair, setup AW5 as new... unpair again, restore iPhone and setup as new.. pair with Watch and the issue persisted. They then forwarded the case to the engineers. I was told that Nike Run club dumped months of data onto those 2 days in the Activity App and there’s no way to erase it.

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Answer 2

MissVTW Author

Level 1

5 points

Jul 27, 2020 3:52 PM in response to MissVTW

I also unpaired and paired again and Reset the Calibration Data

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Answer 3

Randy-12

Level 7

20,163 points

Aug 7, 2020 5:36 AM in response to MissVTW

You can clear all the data in your activity app but it would mean a complete wipe of all data in your activity app and the health app. It would be like starting from new. All awards, all stats everything gone.

If this is an interest to you I wrote a user tip on this.

Can be seen at https://discussions.apple.com/docs/DOC-250002758

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Answer 4

deggie

Level 10

167,525 points

Jul 27, 2020 5:43 PM in response to MissVTW

Next step would be to restore your iPhone from your backup.

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Answer 5

deggie

Level 10

167,525 points

Jul 27, 2020 5:26 PM in response to MissVTW

Have you tried a forced restart of your iPhone?

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Answer 6

MissVTW Author

Level 1

5 points

Jul 27, 2020 11:42 PM in response to deggie

I restored from backup. The issue for me is that there are some awards I’ll never get because there is no bearing 1449 minutes of exercise or 24 hours standing. May not be a big deal to some, but it is to me. And the data is from a day before I even received the phone. There is a glitch somewhere

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Answer 7

deggie

Level 10

167,525 points

Jul 27, 2020 8:23 PM in response to MissVTW

You might want to wait and see what tomorrow's numbers are. If they same problem occurs click on the Contact Support link at the top right of this page.

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Answer 8

deggie

Level 10

167,525 points

Jul 27, 2020 10:46 PM in response to MissVTW

If it isn’t occurring since those 2 days restore it again from your backup and move on.

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Answer 9

MissVTW Author

Level 1

5 points

Jul 27, 2020 5:40 PM in response to deggie

Yes I have. I did that after unpairing and then paired after the force restart

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Answer 10

MissVTW Author

Level 1

5 points

Jul 27, 2020 7:54 PM in response to deggie

Just restored using Finder and setup from iCloud Backup and the data is the same :-/

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Answer 11

MissVTW Author

Level 1

5 points

Jul 27, 2020 8:27 PM in response to deggie

Thank you for your assistance! I am on the line with them now. The data after those dates has no issues at all.. so strange

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Answer 12

MissVTW Author

Level 1

5 points

Jul 27, 2020 10:32 PM in response to MissVTW

Apple Support had me restore the device and setup as new but the issue still persists. The data for those 2 days still shows the high numbers.

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Answer 13

MissVTW Author

Level 1

5 points

Aug 7, 2020 6:04 AM in response to Randy-12

Thank you so much! I’ve only had the Watch for almost a month... so I will just clear it now and start over with the awards and such. Thanks again for the instructions on how to clear all the data!

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Exercise Minutes & Stand Hours are Too High

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