You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have been trying to update my MacBook Air to the macOS Catalina 10.15.6 and it has only been updating to 511.2 MB of 8.24 GB and won't go any further. It will pop with with a network error, saying the the network connection was lost and that an error occurred while installing selected updates. Any way to get it to update completely?
MacBook Air 13″, macOS 10.14
mdonnafield wrote:
I have been trying to update my MacBook Air to the macOS Catalina 10.15.6 and it has only been updating to 511.2 MB of 8.24 GB and won't go any further. It will pop with with a network error, saying the the network connection was lost and that an error occurred while installing selected updates. Any way to get it to update completely?
Delete any copies of "Install macOS Catalina" from the Applications folder and try downloading again while in Safe Mode.
mdonnafield wrote:
I have been trying to update my MacBook Air to the macOS Catalina 10.15.6 and it has only been updating to 511.2 MB of 8.24 GB and won't go any further. It will pop with with a network error, saying the the network connection was lost and that an error occurred while installing selected updates. Any way to get it to update completely?
Delete any copies of "Install macOS Catalina" from the Applications folder and try downloading again while in Safe Mode.
How do you know that? Error messages like above can happen because it was from Software Update they tried to download and install. And there is no indication they downloaded from one source or the other than the ambiguous error message.
Let me rephrase what I stated earlier:
If it is downloaded from the right location, use Etrecheck to make sure with us that nothing is running that could prevent the upgrade:
a brody wrote:
1. How do you know that?
Because I read the post…
"I have been trying to update my MacBook Air to the macOS Catalina 10.15.6 and it has only been updating to 511.2 MB of 8.24 GB"
8.24GBs is the full installer.
10.15.6 will not install directly on top of 10.14.
You need to install Catalina first from the App store.
Read this tip:
a brody wrote:
10.15.6 will not install directly on top of 10.14.
That's not true.
You need to install Catalina first from the App store.
The version of Catalina in the App Store IS 10.15.6.
Right, but if someone was getting it from Software Update website, they would be in for a rude surprise.
Which isn't the case here.
Updating my MacBook Air
