I have been charged twice for one subscription

Hello!

The music streaming application Yandex Music charged me twice for one month subscription. I have been using this app for a while, but never had a problem before. However this month the app charged me $1.99 and $2.49 separately for my one month subscription. I have been trying to contact Apple support with my problem, but I can't contact them from my region or ask any questions. Can somebody help me?

iPhone 6s, iOS 12

Posted on Aug 2, 2020 10:01 AM

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1 reply

Eric Root

Level 10

685,221 points

Aug 2, 2020 10:25 AM in response to gulay164

Normally, all sales are considered final, but you can ask for a refund.

If you have received a confirmation email, click the Report a problem link at the bottom.

Purchases problem.

How long refunds from the App Store or other Apple services take.

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I have been charged twice for one subscription

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