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BVMalumUser Author

Level 1

8 points

face id has stopped working and now won't let me reset it.

I have an iPhone 11 Pro with iOS 13.6. Face ID used to work great, but it recently became intermittent, i.e., would often require entering passcode. So I tried to reset Face ID in settings. Now when I try to set up Face ID from scratch, it says, "Get Started." But then it says Face ID not available, or it says wait until the phone warms up and then try again. The phone is inside in normal temperature. I've rebooted a couple of times. Nothing seems to work. I'm not wearing a mask, the camera is not covered, etc. The front camera works well enough to take a selfie at least.

Has anyone had this problem? Any recommendations?

iPhone 11 Pro

Posted on Aug 3, 2020 8:43 AM

Top-ranking reply

razmee209

Level 10

193,764 points

Posted on Aug 3, 2020 8:45 AM

BVMalumUser wrote:

I have an iPhone 11 Pro with iOS 13.6. Face ID used to work great, but it recently became intermittent, i.e., would often require entering passcode. So I tried to reset Face ID in settings. Now when I try to set up Face ID from scratch, it says, "Get Started." But then it says Face ID not available, or it says wait until the phone warms up and then try again. The phone is inside in normal temperature. I've rebooted a couple of times. Nothing seems to work. I'm not wearing a mask, the camera is not covered, etc. The front camera works well enough to take a selfie at least.

Has anyone had this problem? Any recommendations?

Read here If Face ID isn't working on your iPhone or iPad Pro - Apple Support

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2 replies

Top-ranking reply

razmee209

Level 10

193,764 points

Aug 3, 2020 8:45 AM in response to BVMalumUser

BVMalumUser wrote:

I have an iPhone 11 Pro with iOS 13.6. Face ID used to work great, but it recently became intermittent, i.e., would often require entering passcode. So I tried to reset Face ID in settings. Now when I try to set up Face ID from scratch, it says, "Get Started." But then it says Face ID not available, or it says wait until the phone warms up and then try again. The phone is inside in normal temperature. I've rebooted a couple of times. Nothing seems to work. I'm not wearing a mask, the camera is not covered, etc. The front camera works well enough to take a selfie at least.

Has anyone had this problem? Any recommendations?

Read here If Face ID isn't working on your iPhone or iPad Pro - Apple Support

BVMalumUser Author

Level 1

8 points

Aug 3, 2020 8:51 AM in response to razmee209

I read the support page and have followed the suggestions without success except that I have not taken the phone to a store for service yet.

face id has stopped working and now won't let me reset it.