ipad mini 5 bent

HI,

I own a Ipad mini 5 still have warranty, but it suddenly bend on last month & getting serious. I took it to customer service centre at The Curve on 6 Aug 2020, the customer service said it is physical bend so was not cover in the warranty and suggested paid RM1699 for 1 to 1 exchange (which can buy a brand new Ipad mini 5). It is unreasonable! I have owned few Ipads before have no this kind of issue, is that the material or structure issue on my current ipad mini. Please advise a reasonable suggestion due to it still got warranty and well function.

iPad mini, 13

Posted on Aug 6, 2020 8:21 PM

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18 replies

Jan 5, 2021 10:20 AM in response to MichelPM

No I didn’t with this 1 have with my others but never had this before

HMisk

Level 1

4 points

Sep 17, 2020 4:55 PM in response to MichelPM

I’m experiencing the same issue, so maybe it is a flaw in the design.O I I normally use my iPad upright with my fingers around he back and that is exactly were the slight bend is occurring. But thank you Michel for your accusatory and unhelpful response to what might be a legitimate issue.

Nov 25, 2020 9:14 AM in response to Hasanzriek

I have the same problem with my iPad mini5

it’s bent

and Apple refuse to replace it I’m gonna make sure that everyone will know about it

I will take it to Parlement if I have to

millions of people will boycott this iPad rubbish

any company that makes goods not safe they do a recall after a few complaints

but Apple they think they bigger than anyone

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ipad mini 5 bent