ipad mini 5 bent

HI,

I own a Ipad mini 5 still have warranty, but it suddenly bend on last month & getting serious. I took it to customer service centre at The Curve on 6 Aug 2020, the customer service said it is physical bend so was not cover in the warranty and suggested paid RM1699 for 1 to 1 exchange (which can buy a brand new Ipad mini 5). It is unreasonable! I have owned few Ipads before have no this kind of issue, is that the material or structure issue on my current ipad mini. Please advise a reasonable suggestion due to it still got warranty and well function.

iPad mini, 13

Posted on Aug 6, 2020 8:21 PM

Top-ranking reply

MichelPM

Level 10

81,559 points

Posted on Aug 6, 2020 8:46 PM

You have no way to prove the bend wasn't caused by you or someone else or it happened somehow by accident.

Bends in iPad chassis/back housings do not magically happen by itself.

Especially on a such a small aluminum housing/chassis that is for an iPad Mini!

That iPad Mini got bent somehow that you cannot prove!

Since you didn't purchase extended, two-year AppleCare+, at either the time of purchase or within 60-days of purchase, either live with the bend, pay the out-of-warranty costs for another replacement iPad or purchase another brand new iPad.

Purchase a new tablet from another competitor, if you are not happy with the outcome with your damaged iPad!

It is what it is. These are your choices!

Sorry & Good Luck!

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