Why is my iPhone silencing calls?

After the last iOS update, my iPhone 11 Pro Max (iOS 13.6) has decided to silence calls from any number outside of My Favorites list, and it will also not ring/vibrate when receiving ANY texts, regardless of who they are from. This only appears to happen when the phone is locked.


In settings, "Do Not Disturb" is turned off, but the checkbox under "Silence" is still on (see image). The only choices there are "Silence Always" or "Silence When Phone is Locked." Calls are being allowed from Everyone.


On the phone itself, side switch is up, and volume is at full.




[Re-Titled by Moderator]



iPhone 11 Pro Max

Posted on Aug 7, 2020 6:54 AM

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Question marked as Top-ranking reply

Posted on Sep 29, 2020 5:06 PM

I finally figured it out! Since the most recent update, it will automatically silence unknown numbers unless you go in to change it. Go to SETTINGS then PHONE then down to SILENCE UNKNOWN CALLERS and CALL BLOCKING AND IDENTIFICATION.

290 replies

Sep 24, 2021 4:42 PM in response to dromanell

I lost a client, missed a meeting call, and got fired over this happening 3 times in a 24 hour period while I frantically tried to find a solution. I didn't sleep, appealed the reactions by admitting an disability, and despite all the humiliation- was seen as somehow "tech-stupid". apple plows ahead with no regard for the ripple effects of what appear to be draconian, confusing, and frankly stupid features with default settings that are buried.


I had to suffer a humiliating public lecture on how "do not disturb" works from a 20 something, while biting my tongue because of course that wasn't the cause.


at last count, there were more than 22 possibilities currently that could cause this through various settings, toggles, and combinations. Some of which no normal human being could imagine actually turns the actual simple ring tone telling you you have a **** call - to simply.not.ring.


good luck all. iOS 15 is filled with traps, and wait until your Health App lowers your volume by 50% based on knowing your year of birth (age) to protect your hearing, while not knowing you're a 60 year young DJ playing music for 10k crowd - not ear buds- and you can't turn your volume up. 11 steps it requires to fix that - and it only stays fixed 7 days.


Siri is your mother.

Jan 10, 2022 6:32 PM in response to dromanell

Checked all of apple’s suggestions. Didn’t work! Tried the posters suggestions with after the new update, and it worked. Now here is a little feedback for apple. Because of your new update. My court case to establish paternity for my son was VIA Telephonic, and your Update SILENCED MY COURT CALL. Maybe next time you put some BS in an update, post an Attention: on social media or whatever. You know how to get your message out.

Jan 19, 2022 8:25 AM in response to amymnic

You are a genius. I had no idea Apple added this “feature “. My wife was my designated driver for a outpatient procedure and the hospital could not reach her because their numbers was not part of her contacts. This can be a dangerous add that needs to be rethought. Good idea to reduce spam but emergency calls will be missed.

Dec 10, 2022 4:01 PM in response to dromanell

That is the same problem I am having too my ‘Slience unknown numbers’ is off no one is blocked anyone with my number should be able to call me but I end up not receiving calls that aren’t saved in my contacts and it’s causing a problem when am signing up for things and they try and reach out to me and I never get any notification of their calls until hours later sometimes till the next day (highlighted in green in the photo). So, if their is a solution to this problem comment so I can sort this out, please.

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Why is my iPhone silencing calls?

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