Overview connectivity

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Level 1

18 points

Overview connectivity

Usually I connect to this board through the Apple/Overview/Support >macOS Support sequence.

All of a sudden I get this 'Apache Tomcat/6.0.39 logs' notice:

The same happens when I select User Manual, Specifications and Hardware Support. The work around is going to Service and 'Check my service and support coverage status'. My question is if I should be concerned about it since there is obviously a link missing and reinstall the OS, or wait until there may be a 10.15.7 update.

Right now this is the last update I will be able to do with a late 2012 MacBook Pro.

Any advise would be appreciated.

MacBook Pro 15″, macOS 10.15

Posted on Aug 7, 2020 9:42 PM

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Answer 1

DiZoE

Level 4

3,033 points

Aug 8, 2020 11:31 PM in response to Manfred42

Oh, okay, interesting. Does it have the same result when booted to safe mode? (Starting your Mac while holding Shift):

https://support.apple.com/en-gb/HT201262

If it’s normal in safe boot? What apps do you see in System Preferences > Users and Groups > Login Items?

Just a hunch, if so, or not, in safe boot, if you created a new network location/reboot does the same thing happen? (Next to location: select the drop down menu > edit locations > + sign > Done Apply (On the bottom right):

https://support.apple.com/en-za/guide/mac-help/mchlp1175/mac

If you cant test with another network or mobile hotspot, can you disconnect you modem/router from power for 30 seconds, reconnect and try again?

Possibly, and even easier, (If you haven’t already), I’d probably reset the firmware, (SMC and NVRAM), May not be related, but worth a try and only takes a minute!

Reset SMC:

https://support.apple.com/en-us/HT201295

Reset NVRAM:

https://support.apple.com/en-us/HT204063

I’m curious time see the results of those steps, but either way, hope it gets sorted out!

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Answer 2

DiZoE

Level 4

3,033 points

Aug 7, 2020 10:43 PM in response to Manfred42

Hey there! What type of network setup do you have and is it managed? And do you have any installed Profiles in System Preferences? Depending on those answers, a reinstall may be a good idea. Did this start after any event in particular? (Software installed, update, network change, etc). Cheers!

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Answer 3

Aug 10, 2020 8:48 AM in response to Manfred42

First: XProtectPlistConfigData is NORMAL!

This is the automatic system software update that occurs from time to time.

It is unclear exactly what you have been doing.

You should post that Etrecheck report here for us to take a look.

Use the "additional text" button below the message area and paste the report into the text box.

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Answer 4

Manfred42 Author

Level 1

18 points

Aug 10, 2020 6:43 AM in response to DiZoE

I did all of that and after a App Store re-install there was no change. I went through Safe boot, SMC anf VRAM again. Today I ran EtreCheck and there was one item in the software install list that caught my eye: XProtectPlistConfigData (2128) dated 2020-08-06. I noticed the issue at that time, or the day after. I am not clear what it is and after a Yahoo search I assume it is an update check you get with an online order you place, though MalwareBytes did not flag it.

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Answer 5

Aug 10, 2020 10:02 AM in response to Manfred42

The report looks pretty clean. The only thing I noticed is MalwareBytes using a bit of your CPU. MalwareBytes is a reputable program, but there is no need to having it running all the time.

Try turning off MalwareBytes' background tasks, and only running it manually if the case arises.

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Answer 6

Manfred42 Author

Level 1

18 points

Aug 8, 2020 6:13 AM in response to DiZoE

My network is very simple with a Netgear27 Modem/Router and what profiles is concerned a Dell P2715Q monitor. I have Malwarebytes running and can remember one incidence a few days ago were I didn't open a screen that didn't look kosher, though back checking with Malwarebytes nothing showed. Memory_Clean 2 was updated with Memory Diagnostic. Also Chrome was freshly installed. Etrecheck finds the system excellent.

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Answer 7

Aug 9, 2020 1:46 AM in response to Manfred42

Maybe not related to the present problem, or maybe it is... you should not use program ms like memoryclean. It works against how the system manages memory and at the very least can cause poor performance and at worst it can cause crashes.

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Answer 8

Manfred42 Author

Level 1

18 points

Aug 10, 2020 11:27 AM in response to Luis Sequeira1

Thank you, I guess for the time being I just live with the issue until someone gets across what is going on. I do not mind to pay for MalwareBytes since I feel we do need to support good and useful apps.

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Answer 9

Manfred42 Author

Level 1

18 points

Aug 9, 2020 6:12 PM in response to Luis Sequeira1

Thank you for your answer and advice. Right now I am waiting for Time Machine to finish the reinstall the os. It has been almost 22 hours by now and I am afraid I made a big mistake

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Answer 10

DiZoE

Level 4

3,033 points

Aug 9, 2020 11:00 PM in response to Luis Sequeira1

Agree totally!

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Answer 11

Manfred42 Author

Level 1

18 points

Aug 10, 2020 9:47 AM in response to Luis Sequeira1

Thank you, here is the report

report

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Answer 12

Manfred42 Author

Level 1

18 points

Aug 13, 2020 11:00 AM in response to Luis Sequeira1

FWIW, though I cannot replicate it it was part of Text Edit's list in the cloud. After I deleted it the original link worked again. Even going to the cloud the list is still there and Text Edit shows up wit the dot as being used I was able to get to this discussion the original way. I do not like apps running if not used and hope I can get that issue solved also.

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Overview connectivity

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