iOS 13.6.1 Wi-Fi network issues

I just updated my iPhone pro max and as soon as it restarted it lost it’s signal although I have other devices at my home from same carrier and are apple devices they all getting full signals but the phone which I updated lost the network, tried to update network settings I.e ##update# but still makes no difference.... this is getting crazy day by day




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iPhone 11 Pro Max, iOS 13

Posted on Aug 14, 2020 9:01 PM

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Question marked as Top-ranking reply

Posted on Aug 14, 2020 9:03 PM

Reset Network Settings: Only network settings are removed.

  • When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
  • To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
  • To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
  • Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.


89 replies

Sep 17, 2020 1:12 PM in response to garrylaha

I´ve been having this same problem since august 20s approx.., no cellular data, no sms, no calls (only wpp with wifi). My only temporary solution was shut it down and sometimes i could get a few minutes of cellular data and then the error showed again. The worst of all is that now ios 14 is out i cant update my phone, because there is no internet connection (my wifi has good and stable connection). ITunes doesnt work either, i keep updating it and nothing happens. Where i live there no apple stores in the country so my last option would be a licensed store.

UPDATE: I saw some people got fixed by changing SIM and i will try it. I also saw a user reported fails on the A1660 model, which is my Iphone 7 model.

Aug 26, 2020 3:05 PM in response to srinivasa85

I’m in Australia and have 4 phones 3XRs and 1 7+. Two of the XRs were having call problems immediately after installing the 13.6.1 upgrade, missing most calls or ringing once then dropping out and when trying to make calls not connecting/ringing then timing out, we were also suffering extremely slow mobile wifi speed. I was able to send and receive text messages OK!

so I took both the affected phones into the store to get them checked, the technician plugged one in and did a diagnostic check which returns no faults. He wanted to do a backup and then perform a factory settings restore but as I don’t backup to the cloud was going to do it myself after I’d done the backup and if that didn’t work then advise me to replace the SIM card.

So I never managed to do the backup and restore that night and then the next morning without doing anything all of the problems we were having with both phones were gone and two days later are still working fine!


Sep 2, 2020 8:21 PM in response to garrylaha

Don’t upgrade to 13.6.1. It is garbage! I lose wifi connection constantly. I’m also being suddenly pummeled with spam iMessages and SMS texts, and they are passing through unknown senders box without being able to report junk as it should. Apple support has tried everything to restore my wifi stability. No other devices in the house experience this problem. Then they told me to contact my provider in both instances after 6 chat sessions. All wifi equipment has been reset. They had me restore my 11 Pro Max with a fresh copy of 13.6.1. I still have the same problems. I’ve never been more dissatisfied with Apple. Whatever you do, don’t upgrade to 13.6.1. It exhibits serious security issues with this “hole” that is allowing spam to enter Messages without abandon.

Aug 25, 2020 2:40 PM in response to suzana274

I also experienced this issue with my iphone X. no cellular service after updated to 13.6.1 and my iphone now reboots randomly every 20-30 minutes. I tried a factory reset and now cannot even activate my phone over wifi. I tried chatting with apple support and they advised me that it is a hardware issue and the only thing they can offer is an out of warranty replacement. My phone was 100% fine prior to the upgrade and it's pretty ridiculous to suggest that my iphone hardware just happened to fail at the exact moment I upgraded to 13.6.1.



Aug 31, 2020 6:52 PM in response to garrylaha

I have the same problem since I updated to IOS 3.6.1 both in my Iphone X and ipad. My ipad was working well when all of sudden it acted like my iphone when i updated to 3.6.1. I can no longer use our newly installed wifi (5ghz & 2.4ghz wifi). My macbook pro is working well on the same wifi, but not my new updated iphone and ipad. This is very frustrating.

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iOS 13.6.1 Wi-Fi network issues

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