Apple Pen Gen 1 Not Working

Hello,

Purchased Apple Pen Gen 1 mid-January 2020, and it stopped working about a week ago (less than 8 months post purchase). It is fully charged and it seems to briefly connect to Bluetooth, then connection drops. Restarted/rebooted iPad, all other Bluetooth devices work not problem with it. Since Apple Stores are closed, what are my other options?

Thank you,

Kami

iPad mini, iPadOS 13

Posted on Aug 17, 2020 3:17 PM

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2 replies

MichelPM

Level 10

81,525 points

Aug 17, 2020 3:20 PM in response to iKamiKam

Have you updated your iPad Mini 5 to the latest iOS 13.6.1?

iKamiKam Author

Level 1

8 points

Aug 19, 2020 10:40 AM in response to MichelPM

Per your suggestion, I ran the update and now for the past two days the pen seems to be working without any issues. Thank you!!!

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Apple Pen Gen 1 Not Working

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