Video option gone

_beyousid_’s screenshot showed the active call indicator. Because the microphone is being used by the call, it cannot also be used to record the audio track for a video recording. Hang up your call and try recording again. If you are not in a Cellular, FaceTime Audio, or FaceTime Video call, are not using a 3rd party app for any type of call, and have no application using your microphone in the background (a call will show a green bar at the top of your screen on a Touch ID iPhone, and a green Bible around the time stamp on a FACE ID iPhone) you’ll need to turn your iPhone on and off by holding the Sleep/Wake button, swiping the onscreen slider, then holding the Sleep/Wake button again to power your iPhone back on. If the Camera app stop will not record video, force restart it. The method by which you force restart an iPhone varies by model, so, if you don’t know how to force restart your iPhone, search for “force restart [your iPhone model]. If you don’t know what model iPhone you have, go to Settings>General>About and you will see your iPhone’s model name among other listings; the model name is what you’ll need in your search. If you still need help with a force restart, chat with Apple support or call at 1(800) MY-APPLE (1(800) 692–7753).

Big picture: if you have something, app, call, etc, using your microphone, video won’t work. Close all apps that may be using your microphone, power cycle, and force restart your iPhone, if necessary. Contact Apple via chat or call at 1(800) MY-APPLE (1(800) 692–7753) if you need help with any of those steps or if they don’t work. Try using your Camera App’s video function and see if it works, now.

I force-closed all apps on my iPhone 12 Max, and the video option reappeared. None of the other suggestions worked. Restarting the phone would work for a while, but then the video option would disappear again. I've been having a problem with CarPlay that I now think is related to this one - even though I do not have any active calls, CarPlay would detect that there was an active call and prevent any other audio from playing. I'd have to restart my phone to end the phantom "active" call, but it would soon happen again. I'm hoping that by closing all of the apps that were open in the background, whichever app was causing the phantom active call is now closed and the problem will not keep reoccurring.

It disappears when you are on a live call or maybe a WhatsApp call. Try ending any active call and check again

Preserve settings fix mentioned in the thread didn't fix it. Rebooting the phone fixed it. This is 100% a bug and it won't get get team's visibility here. Please send this to their feedback link here.

This has been happened to my iPhone 11 every few days since update a couple of weeks ago. I'm able to fix it by rebooting the phone (off/on) but, always seems to happen at the worst time and is actually getting rather annoying. I've had this phone for about 18 months with no problems whatsoever until now. Kind of make one wondering if it's part of Apple's overall plan to get people to buy an upgrade every 24 months or so. :-(

Had the same issue after an iOS update. Solved it by forcing a restart of the iPhone

This just happened to me and I rebooted the phone and all have reappeared.

Shut down the phone and reboot. Mine all reappeared after I did that

I’m not sure but I read it has something to do with the latest update. I followed the above steps and it didn’t works, so I turned my phone off and back on and the video camera was back on. Hopefully that helps

I, too, had my video disappear. I did everything suggested on here and it would come back and then disappear again. Actually, it only disappears when I am on an active call. Once you disconnect the call the video option appears again. After inquiring to my teenager about why this was happening, he said it's so that you don't record the conversation you are having?? I am not certain if that answer is correct, but I do know that when on an active call the video option disappears and when you disconnect the call it comes back.

Had same issue with my XR, just did a reboot and it good now.

I far as I have seen, the only thing that can be done is to restart your phone and your video option will appear.

This works! But how in the world are we supposed to know this! Our video choice disappears and is replaced with a press-the-shutter-button-and-slide-it-over feature unbeknownst to us.

Hi Loganberry2007,

Thank you for posting in the Apple Support Communities. We see no one has responded to your post yet. To assist the community in replying, you might consider providing more information about what you’re experiencing. Including the following details in your post may be helpful:

If you receive an error message, what does it say? Which software version?

Is this in the Camera app only?

The more information you provide, the better chance the community will be able to offer some additional guidance.

Have a great day!

Dude the only temporary fix is restarting your iPhone....Otherwise I just leave my iPhone idle for a few hours and the video option just magically appears on its own. I hope Apple brings up something in its next iOS update. And yeah the answer to your question, apple hasn't popped up in this chat yet to give us an official conformation of any of this. So yeah we can only hope for something. Nothing is official 🤷‍♂️