You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
I no longer have a video option for my iPhone 11 Pro Max and the only way I can record is by holding my shutter button. Does this only affect the 11 series and any ideas to see if it’s just my phone? Should I go to my nearest Apple store and see what they say? Anything to help me sort this out or something like that please reply thanks.
Hi Loganberry2007,
Thank you for posting in the Apple Support Communities. We see no one has responded to your post yet. To assist the community in replying, you might consider providing more information about what you’re experiencing. Including the following details in your post may be helpful:
If you receive an error message, what does it say? Which software version?
Is this in the Camera app only?
The more information you provide, the better chance the community will be able to offer some additional guidance.
Have a great day!
Will try this for sure. Thanks 🤘🏻
I tried this on my iPhone 11 and it did not fix the problem. Video recording option is not available on my camera ?
Same thing happened to my XR today do you have any idea what might of happened?
Was this ever resolved? I have the same issue with my BRAND NEW 12promax that they just sent me
I had to click them off and then back on again to get the video and other lost settings, but it is fine now.
Had the same issue after an iOS update. Solved it by forcing a restart of the iPhone
I’m hoping everyone has figured this one out by now.
While in photo mode, hold shutter button down and drag it to the right where lock icon is. Drag back to end video.
Thank you dgyuricza!
The preserve setting didn’t work
Same issue has just happened to me whilst editing a video I have now lost the option to video and my video have converted to an "item" and looks like an image/ photo - 12 Pro
Same thing happend to me on my iPhone SE I have had update for a while and the settings I changers and worked for a split second then went back and now does not work.
It’s a bug. Bad code, bad QA for one of the most used features of a phone.
There is no fix yet. This needs to be brought to Apple’s attention. Very shoddy right now. I can’t use video without holding the photo button.
I’m having the same issue with a
10xr. Sometimes video is available and sometimes It’s missing. I have tried restarting the phone but that never helped.
How about you guys quit pushing out updates until you are certain that there are no bugs. Test it a little bit more. Not having a camera on an iPhone is nothing short of ridiculous to be honest.
Video option gone
