Someone else responded to a text message

Hey ChetaNicole,

Thanks for using Apple Support Communities. If we understand, it seems that you're having an issue where someone else is responding to text messages. We want to help, but also need to be sure we're on the same page. Is the person responding to messages you send, or responding as you? How long has this been ongoing? Are they iMessages or text messages? Here's how to tell the difference, just in case: About iMessage and SMS/MMS

Lastly, let's ensure your iPhone is updated to the current software version of 13.7. Tap Settings > General > About to find the software version you have installed. If an update is needed, be sure to back up your iPhone first. Here's a guide for both steps: Update your iPhone, iPad, or iPod touch

We look forward to hearing back from you.

Take care!

ChetaNicole,

That's great information. It does look like she has an available software update to get to 13.7. When she has a moment, ask her to back up, then update the software. The link with the steps can be found in our last message, but we'll link it again here, just in case: Update your iPhone, iPad, or iPod touch

Since this is an ongoing issue, and since she's already worked with Apple Support, we recommend reaching back out to them to look into this further with her. Here's a list of contact numbers, just in case: Contact Apple for support and service

Cheers!