iPhone 7 Plus Camera won't take pictures & calls can't be heard.

I have a number of odd things happening with my iPhone 7 Plus:

  • Camera will open, but will not take a picture or video regardless of which button is pushed
  • Telephone calls can be answered, but no sound is heard on the phone via speaker or holding the phone to my ear. If connected to airpods, the phone can be used without problems.
  • Amazon Music app opens with a brief red bar at the top of the screen, but when a song is selected, the app indicates there is a playback error and quits.
  • The touchscreen becomes unresponsive at times.

All of these problems are temporarily solved by shutting down and restarting the phone. I can't figure out exactly when or what happens to trigger these problems again, but usually within an hour of restarting the phone, all of these problems reoccur.


I have reset all network settings, reset and reinstalled the phone from a backup and tried just about everything else I've been able to think of or find online.

iPhone 7 Plus, iOS 13

Posted on Sep 8, 2020 1:44 PM

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Question marked as Top-ranking reply

Posted on Sep 9, 2020 11:11 AM

Hey CH_NB_A,


We understand that you're experiencing multiple issues with your iPhone, and we will do our best to assist.


Since you have gone through troubleshooting steps such as resetting network settings and restoring from a backup, the next steps is to restore to factory settings. Restoring to factory settings remove all data from the iPhone and installs a fresh copy of the software.


Prior to restoring, make sure that you have a recent backup. After restoring to factory settings, set up the device as new and confirm resolution before restoring the backup.


For information on backing up and restoring to factory settings, click here: Restore your iPhone, iPad, or iPod to factory settings


Take care.

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91 replies

Oct 12, 2021 9:57 AM in response to CH_NB_A

The same thing happened to me, way before 14.x. (Only mic though)


The sure fix is having your Microphone Chip replaced and resoldered (3rd party, about 80 EUR).


happened again a few days ago after dropping it hard on the floor (screen slightly cracked).

Now both the camera and mic are not working.

Seems they are connected somehow. In some Iphone builds i know that you can t silence the camera when taking photos (asia)




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iPhone 7 Plus Camera won't take pictures & calls can't be heard.

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