iPhone 7 Plus Camera won't take pictures & calls can't be heard.

I have the same problems with my iPhone 7 plus as well. All of the sudden I can’t answer my phone when I get a call and I can’t take pictures. Both operations worked temporarily after I turned off and on my iPhone but problems occurred again. This is very annoying!!!!

This is happening to my iPhone 7 Plus. This is ridiculous. Can’t make calls or take photos. Did a complete factory reset and that did t help any. Apple does this **** so we’re forced to buy a new one.

Came across an interesting maybe fix. First off all the same symptoms. No mic function, camera app wouldn’t take pictures, 3rd party slow motion app would work either….. etc. on google it suggested to do a voice recording to test function. Mine didn’t work just static. My wife suggested to see if Siri worked. Nope. Then bam. Possibly found work around to get all to work.

I had the ‘Hey Siri’ function off. Never liked the idea of her listening and phone responding if I said that. But never the less, enabled it and when thru the setup, and now everything works. I can take pictures, use Siri, make phone calls without air buds, 3rd party app works. So far everything appears to function. This is not a hardware problem, it is definitely a software issue. And to note, it took a couple tries to get Siri to start recognizing me speaking, but then took of and let the setup finish and all works. Even without doing a hard reboot (power and down buttons). Now granted, it’s only been a few mins but thought I would share.

Hey CH_NB_A,

We understand that you're experiencing multiple issues with your iPhone, and we will do our best to assist.

Since you have gone through troubleshooting steps such as resetting network settings and restoring from a backup, the next steps is to restore to factory settings. Restoring to factory settings remove all data from the iPhone and installs a fresh copy of the software.

Prior to restoring, make sure that you have a recent backup. After restoring to factory settings, set up the device as new and confirm resolution before restoring the backup.

For information on backing up and restoring to factory settings, click here: Restore your iPhone, iPad, or iPod to factory settings

Take care.

Hi CH_NB_A,

Since restoring to factory settings didn't resolve the issue, the next step is to have the iPhone serviced. To explore service options, reach out to Apple Support here: Contact Apple Support

Take care.

Has anyone been able to fix this?

I have these same issues on an iphone 7 (not plus).

I was told that the call dropping/sound issues are caused by a loose sound chip which only 3rd parties can now replace, I haven't done this because I can't afford to pay €100 right now but have to just use it with bluetooth headphones. Very annoying.

The camera issue for me is solved by using a 3rd party camera app. Totally stupid, and definitely a software issue. Updating to 14.2 has made it worse if anything.

Apple please patch this in an update!

Having the same issue with my 7+. Very frustrating! I’ve had more issues and failures with my 6, 6+, and now 7+ than I ever had with my old Android phones. I am an Apple fan, especially their computers, but a bit disappointed in the iPhone reliability and it does make you wonder if some of this stuff is done on purpose to force people to upgrade.

Just Googled my phone's symptoms thinking it was far too specific of a search but came across this thread with exactly the same issues as I have. Can't hear phone calls, default camera app not taking pictures, and resets aren't helpful. All of which just started this last week. I didn't update beyond 13.7 in fear of some classic planned obsolescence and sounds like updating to 14.3 is less than helpful.

I can't imagine this is a battery health issue as my capacity is currently at 84% which should be well within good-standing.

Very frustrating to be forced to spend hundreds on a new phone for no reason. If anyone happens to find a solution it'd be a godsend

It started happening to me too just now! I try to take a picture but the phone exits out of camera mode. It went dark randomly and it was difficult to turn back on. My iPhone 7 plus is pretty old but I haven't run into any issues until now.

I really love my iphone7, which I bought in Nov2016. I see lots of people has the same issue which I started experiencing this year and escalated now over xmas. I am unable to take photos and make video calls. I switched off and on and I could take photo, but problem is returning. I do not want accuse anyone but the feeling is apple make this on purpose so people buy new phone. Is it called planned obsolescence or built-in obsolescence or premature obsolescence? But is this legal?

My bad - I guess what I mentioned was a little too soon for apple. My phone is still having issues a month later. The camera works on and off, I can take phone calls using my car microphone, but nothing else will work for recording sound/making phone calls including headphones. It's been a month with no solution, and only started after the latest update last month. I've tried turning my phone off and then on again a few times which actually fixed it for about a day. Then, it goes back to the same issues.

My iPhone7 plus has just started in last two days doing can’t hear calls and camera not working. I support homeless teenagers and they can’t get hold of me which is a dangerous situation to be in as a support worker I can’t believe since doing iOS upgrade it’s caused this. Apple you have a responsibility to your customers regardless of age of phone it’s sickening what you’re doing to force the market to upgrade. We are a charity service and can’t afford corporate world. Sort it