iPhone 7 Plus Camera won't take pictures & calls can't be heard.

Same exact issues that I have been struggling with since before Christmas. I can take calls through my iwatch, MacBook, and car Bluetooth but not otherwise. Same issue with my camera as well, but I can take screenshots. And it’s not a storage issue as I’m only using about 10% of available. My carrier has completely reset my network settings and I’ve reset my phone. Nothing works. If I reboot, I can sometimes make *one* phone call so I know it’s not hardware. I also have no issues with sound viewing videos or playing music. So frustrating!

I’m grateful I found this thread and I know I am not alone. I thought for sure that maybe my phone got hacked....and now it’s a relief that there is a possible solution. Hopefully Apple or someone can service my phone (hands on) and fix it. I wonder if Verizon has the capability of doing such? Unfortunately, I may have to just buy a new phone. Hopefully, we’ll get that stimulus, then I can prolly afford it.

I'm in the same boat. Bought in October 2016, well taken care of. I do have a battery health warning. iOS camera app doesn't work, but third part apps do, and phone calls have no sound. I guess I'll have to dust off an old Android phone for the time being...

Pretty frustrated - never had any issues, and there was zero warning about the next update creating issues for older phones. We had to cave and get a new phone as well as my wife's iphone 8 plus after 2 months of our cameras not recording or taking pictures (sometimes working on instagram for photos and videos though), and our phone not being able to record audio/make phone calls unless it was on our car's bluetooth (headphones wouldn't work). It's clearly a software issue from the update back in October/November. We planned on upgrading to the iphone 13 this year, but couldn't wait any longer. Pretty annoying since they just got in trouble for throttling back phone batteries and now this.

I have been having the same problem too. I bought a refurbished Iphone 7 plus in December and it has had these problems from the start. It only starts to work properly for about an hour after restarting. I rang apple support who advised to use i tunes to totally reset the phones software to factory settings. I have done this 3 times now and once without restoring my data from icloud back up and the problem persists! This has to be a software issue with the update late 2020 as we cant all of a sudden have the same hardware fault.

Can anyone suggest a solution that will work?

I really do think it is a software issue and keep checking and hoping for an update to install to fix the problem. I can't keep restarting my phone every time I want to make a phone call or take a picture. Does apple support even monitor these threads? Maybe we should send the link to them via social media?

Wow ! This is very upsetting! I too just started having problems with my iPhone 7 Plus. Same issues. Calls made & answered, but no sound. Can use other apps for pictures but crappy quality. Have tried everything also & no real solution. This is the worst time for everyone to have these issues. Apple is going to lose a lot of customers if they don’t try to do something!!! I take pictures of my kids daily & can’t just go out & buy a new phone during a pandemic!

The 14.4 upgrade did not help me at all. In fact, I think it started happening to me AFTER the upgrade.

I'm getting my battery replaced to see if that fixes it. I'll let y'all know how that goes.

In case it helps others, I noticed that after I turned it off, pulled the SIM card out, turned it back on, deleted a bunch of accounts and apps (to make sure my password managers etc. are protected), turned it off, put the SIM card back in, and turned it back on, it hasn't happened in about 18 hours. Previously it was happening every four or five hours. It might be worth trying just shutting it off, taking out the SIM card, turning it back on, and then repeating the process to put the SIM card back in. (It may not be safe to replace the SIM card while it's on.)

That said, my battery life is atrocious now, and the phone is still great in every other way, so I'm hoping the battery replacement will give it a new lease on life.

Spent a good hour on the support chat with an Apple rep who did a lot of troubleshooting on my 7P with the end result being still no phone working, got talk to text back, and nothing else working still. But I have a support ticket open now so back to the drawing board tomorrow.....

So far it has not happened again since I got the battery replaced. For $50 that's a deal I'll gladly take. It's also nice to have a phone that lasts all day and night again! If it starts happening again I'll post an update, but for now battery replacement is looking like your best bet.

I did this several times and im really getting frustrated because its consuming both my time and battery!!! Imagine i started doing it 100% and with 10x (really frustrating) rebooting, it will drop to 60%.... im never going to buy an apple in the future!!! IMMA USE SAMSUNG BRUH

iPhone 7 Plus microphone not working when receiving and making a call, no one can hear me, speaker is greyed out!!! This is absolutely ridiculous APPLE!!!

I have tried everything that has been suggested by your troubleshooting pages.

This has happened since the latest updates, and I’m not the only one with the same problem by the looks of it.

Apple should rectify this issue free of charge as it’s your doing that’s caused this hiccup! 😡

wait until it ask for your pin number, and your phone just resets itself after 1 fail...even though you never set it to clear after 1 attempt! Not even sure why that option is offered unless someone thinks they are perfect...

This is now a safety issue...standing outside coffee shop waiting to grab coffee...lady collapses...trying to call 911...ARE YOU KIDDING ME...SERIOUSLY CAN'T CALL...TRYING TO HELP CAN'T..RIDICULOUS..had to open door and ask someone to call 911...if its a hardware problem, recall phones and fix for free..if it's software fix...this is now a safety issue...

This is really serious!!!!

But I have to say since X-mas when I was not able to take photos, but after I drained down battery and also forced switch off my iPhone 7 is OK!!! I can take photos again and calls ok.