iPhone 7 Plus Camera won't take pictures & calls can't be heard.

I have a number of odd things happening with my iPhone 7 Plus:

  • Camera will open, but will not take a picture or video regardless of which button is pushed
  • Telephone calls can be answered, but no sound is heard on the phone via speaker or holding the phone to my ear. If connected to airpods, the phone can be used without problems.
  • Amazon Music app opens with a brief red bar at the top of the screen, but when a song is selected, the app indicates there is a playback error and quits.
  • The touchscreen becomes unresponsive at times.

All of these problems are temporarily solved by shutting down and restarting the phone. I can't figure out exactly when or what happens to trigger these problems again, but usually within an hour of restarting the phone, all of these problems reoccur.


I have reset all network settings, reset and reinstalled the phone from a backup and tried just about everything else I've been able to think of or find online.

iPhone 7 Plus, iOS 13

Posted on Sep 8, 2020 1:44 PM

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Question marked as Top-ranking reply

Posted on Sep 9, 2020 11:11 AM

Hey CH_NB_A,


We understand that you're experiencing multiple issues with your iPhone, and we will do our best to assist.


Since you have gone through troubleshooting steps such as resetting network settings and restoring from a backup, the next steps is to restore to factory settings. Restoring to factory settings remove all data from the iPhone and installs a fresh copy of the software.


Prior to restoring, make sure that you have a recent backup. After restoring to factory settings, set up the device as new and confirm resolution before restoring the backup.


For information on backing up and restoring to factory settings, click here: Restore your iPhone, iPad, or iPod to factory settings


Take care.

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91 replies

Jan 9, 2021 11:16 AM in response to CH_NB_A

Same exact issues that I have been struggling with since before Christmas. I can take calls through my iwatch, MacBook, and car Bluetooth but not otherwise. Same issue with my camera as well, but I can take screenshots. And it’s not a storage issue as I’m only using about 10% of available. My carrier has completely reset my network settings and I’ve reset my phone. Nothing works. If I reboot, I can sometimes make *one* phone call so I know it’s not hardware. I also have no issues with sound viewing videos or playing music. So frustrating!

Feb 10, 2021 1:56 PM in response to CH_NB_A

Pretty frustrated - never had any issues, and there was zero warning about the next update creating issues for older phones. We had to cave and get a new phone as well as my wife's iphone 8 plus after 2 months of our cameras not recording or taking pictures (sometimes working on instagram for photos and videos though), and our phone not being able to record audio/make phone calls unless it was on our car's bluetooth (headphones wouldn't work). It's clearly a software issue from the update back in October/November. We planned on upgrading to the iphone 13 this year, but couldn't wait any longer. Pretty annoying since they just got in trouble for throttling back phone batteries and now this.

Feb 26, 2021 2:17 PM in response to taopheek

I have been having the same problem too. I bought a refurbished Iphone 7 plus in December and it has had these problems from the start. It only starts to work properly for about an hour after restarting. I rang apple support who advised to use i tunes to totally reset the phones software to factory settings. I have done this 3 times now and once without restoring my data from icloud back up and the problem persists! This has to be a software issue with the update late 2020 as we cant all of a sudden have the same hardware fault.


Can anyone suggest a solution that will work?

Mar 25, 2021 7:54 AM in response to CH_NB_A

Immediately following the iOS 14.4.1 update my iPhone 7 Plus received on 3/7/2021, my phone began having the exact same symptoms - none of my calling apps or cellular calls work (includes Google Voice/Text Now) and the iOS camera app won't take pictures, but third-party apps don't have a problem. I just buried my wife last Friday and I need this **** phone, but I haven't been able to use it! I can't afford to buy a new phone - I'm completely wiped out and it seems like Apple wanted to force me to make a purchase that isn't necessary. Does Apple think they're being cute by building this behavior into iOS by way of the most recent update and blaming my 80% battery capacity? My iPhone 6s Plus and 6 Plus worked until I threw them away - Apple has purposely added conditions to iOS that are programmatically CAUSING these problems and I'm, sure they'll cite some absurd rationale such as safety...


I reset all setting/content three times, even going so far as to not doing a restore the third time. No change - same bad behavior w/default settings, regardless if logged into iCloud or not...

Apr 13, 2021 12:36 PM in response to Fireball658-Kosel

i discovered a couple of things to Remedy the problem. If I use earbuds, the earbuds often work, whereas the audio on phone isn’t working. Also Before I make calls, thru earbuds or phone, I call my secondary phone to see if it’s working first, then I’m good to make a call.

The only thing now I have to overcome, is when I get a call, I have to learn how to answer a call with the earbuds. So, far almost everytime, I can’t seem to take the call thru the earbuds and then the audio on phone isn’t working. So that’s a bummer.

Thankfully, I received the stimulus and now I can afford to go buy a new phone. I researched the 12-Mini and it sounds like the wisest and best choice. The screen is only a tiny fraction smaller than the 7Plus. It’s the bezels on the 7 Plus that make it appear so Huge. I’m looking forward to using the camera on the 12. I hear it’s an Amazing thing....and it’ll be nice to make and receive phone calls again.

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iPhone 7 Plus Camera won't take pictures & calls can't be heard.

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