You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: DRGDW
DRGDW Author
User level: Level 1
4 points

why does my macbook require a password when touch id was being used

Why do I need to enter a password when Touch ID worked yesterday? I have no idea what my password is or how to reset it to access my laptop

MacBook Air 13″, macOS 10.15

Posted on Sep 8, 2020 11:56 PM

Reply
Question marked as Top-ranking reply
User profile for user: Siabh
Siabh
User level: Level 5
7,298 points

Posted on Sep 9, 2020 12:18 AM

You need to enter your password

source: Use Touch ID on your Mac - Apple Support


To reset your password, follow the steps in this article: Change or reset the password of a macOS user account - Apple Support

View in context

Similar questions

2 replies

why does my macbook require a password when touch id was being used

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up