16-inch Macbook Pro won't turn on out of the box (3 separate units)

Question

Level 1

14 points

16-inch Macbook Pro won't turn on out of the box (3 separate units)

Hello. I bought a new 16-inch MacBook Pro and it wouldn't power on out of the box. Even after charging it over night and doing the SMC reset, double checking that the power was working on the socket and charger, using the charger that came with the MacBook Pro, and yet it still wouldn't turn on. All I get is the dead battery icon. Called apple support and they couldn't figure it out either and said to return it.

So I returned it and was sent a replacement unit which again, out of the box did not turn on. Again, I went through the motions of doing everything I stated above to no avail, so for a second time, I returned it for a replacement unit.

Got the replacement unit today, and same thing--it wont turn on. Is there something specifically wrong with this MacBook Pro build? Any fix anyone know of?

Planning on returning it tomorrow for a full refund if it still doesn't turn on from being plugged in over night.

Specs:

16-inch MacBook Pro
2.4GHz 8-core intel Core i9 with 16MB shared L3 cache
32GB of 2666MHz DDR4 memory
2TB PCIe-based SSD
AMD Radeon Pro 5500M with 8GB of GDDR6 memory
Intel UHD Graphics 630

MacBook Pro

Posted on Sep 15, 2020 7:10 PM

Reply

Answer 1

Best reply

Iambenarnold Author

Level 1

14 points

Sep 16, 2020 9:11 AM in response to BobTheFisherman

Yes. I have been plugging it directly into the wall socket without using any extension cords. Since last night, I have scoured through the internet looking for a solution to this particular issue, and so far I have found a handful of people with the same problem, all of whom have received the same solution--to return the defective unit to Apple--which is what I will do today.

Thank you for trying to help and figure out the issue. Perhaps it is just a bad batch in the production line.

For reference:

https://discussions.apple.com/thread/251782233

https://discussions.apple.com/thread/251644770

https://discussions.apple.com/thread/251595026

https://forums.macrumors.com/threads/brand-new-macbook-pro-16-inch-not-charging-and-booting.2247824/

https://forums.macrumors.com/threads/new-macbook-pro-16-not-charging-and-not-turning-on.2243397/

https://forums.macrumors.com/threads/charge-icon-on-macbook-pro-16-inch.2250913/

Reply

Answer 2

Sep 16, 2020 7:34 AM in response to Iambenarnold

Are you plugging the chargers directly into the wall sockets or are you using an extension cord? The reason I'm asking is that I've never heard of your issue where three separate computers do not charge. If you received three computers and all three would not charge on receipt and it was a computer issue, there would be thousands of similar posts here from the millions of users who bought computers.

Reply

Answer 3

Sep 15, 2020 7:14 PM in response to Iambenarnold

Are you sure your wall socket is working?

Reply

Answer 4

Iambenarnold Author

Level 1

14 points

Sep 15, 2020 7:16 PM in response to BobTheFisherman

Yes. I tested it out with other devices, and the other devices show that they are charging. Also tried charging it using different sockets as well. Still won't turn on.

Reply

Answer 5

Sep 15, 2020 7:39 PM in response to Iambenarnold

Did you return the chargers along with the Macs?

Reply

Answer 6

Iambenarnold Author

Level 1

14 points

Sep 15, 2020 7:41 PM in response to neuroanatomist

Yes. I did. Got new chargers with each new MacBook Pro that they sent back to me as a replacement.

Reply

Answer 7

Sep 16, 2020 3:13 PM in response to Iambenarnold

I just tried turning my 16 inch Macbook pro on today and I got the same thing, went the the reset as well and it's still giving me the dead battery icon which goes away rather quickly.

Reply

16-inch Macbook Pro won't turn on out of the box (3 separate units)

Similar questions