MacChina wrote:
not everyone is familiar with apple support and internal company process and workflow so we just complain wherever we can. apple discussion board sounds like a logical place. responsible manager should keep an eye on suspicious threads that may need some attention rather than waiting for support cases numbers to tally up.
This is a user to user forum and as such, Apple does not monitor it except for violations of the terms of use.
It is intended for Apple users to help each other solve issues, but something like this can only be addressed by Apple themselves, thus my advice to contact Apple Support directly:
Contact - Official Apple Support
i wasted *6 days* and i am, still struggling on getting my phone back to a proper working state as iCloud restore fail when phone gets too hot during restore.
I've never seen that occur; if your phone is in a case, make sure you remove your phone first as it might be in as the case might be preventing it from cooling properly.
I opened a support case first via the apple support app and got routed to one engineer, asked some questions, tried few things, ran remote analytics, then they say no problem with hardware, will speak to a senior manager, wait for half an hour, call get dropped. i called back with the same customer number, "how can i help you, can you tell me what's happening?" , support person did not read the case notes until i finally request to do so rather then going thru the whole explanation. then they asked me if i have done a full hard reset. i say i did. oh , that hard reset button reboot is not a hard reset. they asked me to wipe my phone clean and reinstall the os and test from there. i couldn't because i ran out of space on my computer.
Frustrating I realize, though you can't fault Apple for the latter case.
diagnostics ran but fail because wifi cannot be found.
outside diagnostic, wifi connects with zero problem.
sorry, cannot help you. you can leave with a phone with bare os and no content. Have a good day.
I received a email today asking me about support staff/case experience at the store.
i rated a 4 out of 5, very friendly and compassionate support staff.
but couldn't solve my phone problem.
I'm sorry you experienced that, normally running diagnostics on a phone is a painless process in-store, but you both did agree to wipe it without a backup.
All I can suggest is making another support appointment and asking someone else to help you and/or relating your issue to the store manager, who may be able to assist you further.
