Activity GPS issues after watchOS 7 and iOS 14 updates

It seems no confirmation at all which makes it very frustrating for us. From all the posts i have read in different forums they started with un-pair re-pair which seems to solve for only some. The erase all content and settings seems to have come out around when 14.01 came out. My guess techs had the highest successful rate doing that workaround so they started using that.

I just got off the phone with Apple support (I know others have called also). I talked with Apple Watch support, and he thought the issue was with the health/fitness app. So we transferred me to a senior advisor for the health app. she said that they are aware of the issue, they have no eta, but that they are offering the “workaround”.

the workaround being resetting everything and restoring from iCloud. My backup came from PC. She said that this has been testing and DOESN’T work. You must restore from iCloud.

She did state that the workaround doesn’t work for everyone, so if you don’t backup to iCloud you’ll have to wait for the firmware fix. She seemed sure, like us on this forum, that the issue is with the health app and not the watch.

i have no idea if what she told me was correct, but she described that symptoms before I did, so she did seem aware of the issue.

Hopefully you can fix yours thru icloud. It seems the fix will not come soon which was my guess cause the bugs were all different for everyone. Maybe they are targeting to get this fixed before the new iPhones come out next month.

So I have done updates, unpaired and repaired etc. Still same problem.

However switched over to Nike Run Club app and that seems to record all data including GPS tracking and works a treat :)

Still have the issue of activity/fitness app and health app not recording the same data.

Health app records lesser steps than fitness app and cannot get them to mirror data as per when using ios13.

Will have to wait and see.. cmon apple you can fix this !!!

It is most certainly an update issue, not your S6. It is happening to people with Series 1, 2, 3, 4, 5 & 6 watches.

Apple are most certainly aware of the issue, so the person saying it's happening to no one else was likely them personally not knowing about it.

Has anyone found a fix ? I've reset my watch like 10 times and settings on the iPhone as well. It asks to enable route tracking every time but never actually works. I really don't wanna full-reset my phone. Has anyone had any luck so far ?

Apple should give us a dateline when they can fix this issue. It doesn't make sense ask us to unpair the watch, backup to iClouds and so on worst are eventually chances off losing all the pass activity record. Which is a terrible nightmare for us.

My backup is to my Mac so their suggestion won't work for me. I'm moving over to the Strava App, checked with their site and I can export all my data including the original uploads so I won't be losing anything.

Same issues here following software upgrade to phone and watch!

Workouts shoing on my watch but not sinking on the app when using the activity option on the phone. However I do get them when using the Strava app.

No heart rate data recording for any workouts and no route information either!

Really frustrating as my watch is on a reward scheme through Vitality Health and not recording these workouts mean i lose my monthly points!

Hi - same here - Vitality are aware of this. Suggest you drop them an email with details of your activity on the Fitness app (not the Health app as that is undercounting by between 50-80% in my experience) and they can manually adjust

OK guys I did everything and then succumbed to a full phone reset. It worked, it seems it was a ****** app update to 14.0.1. My wife's Apple Watch 3 and Iphone 11 works perfectly with the same updates, but my Apple Watch 5 and iPhone 11 had this bug. Maybe while updating something went wrong. I did a full phone reset and tested it out just now, it works perfectly, maps is appearing with the route on it and everything However all the runs/rides I did while this update didn't work cannot be recovered. There's no route tracking available for them even now.

Apple owes me all those kilometers of bragging rights

i had done the same thing, but finally made sure my phone was backed up to iCloud, erased all content and settings, then restored it from backup. Finally, my workouts and everything seem to be working fine!

Okay I can confirm that I’ve now done a complete erase of the phone AND watch an restored form ICLOUD (not PC/Mac) backup.

All is now good. everything appears to be working normally - logged two different activities (one bike, one run) and both worked torn and imported into Strava with no issues too.

your mileage may vary but if you haven’t tried a full restore then it’s probably your last best hope...

For clarity what gps/map data is restored? The data before the ios 14 update? The data during the issue and before the restore/re-pair?

I had asked apple support if the actual maps data in the database (health backup) was corrupted or ok and her answer was "this is still unknown". She also could not not give an ETA she mentioned "days" or "weeks" for a fix.

They're offering this "fix" for people willing to try it, they're not pushing this as the answer to this issue. She made it clear they're working on a firmware fix.

Asking everyone to erase and restore is a big customer dissatisfier for most people.

This was an issue for me even before the update. What works for me so far, unpair, re-pair as new watch and switch off all alert or notification on watch during any outdoor workout that uses the location or GPS.

Watch 3 (watchOS 7), iPhone 7 Plus (iOS 14)