You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Email photo as attachment, not embedded, in iOS 14

I just updated my phone to ios14. I have an hotmail email account I’ve used for years. Before I updated I could email pictures to my work email and outlook account and they would be attachments at top of email. Easy to save, copy, print, etc. Now the pictures show up in the body of the email. Full screen and not easy to work with. Is there a setting I need to change to get it back to the way it sent pictures before I updated. Thanks




[Re-Titled by Moderator]

iPhone 11 Pro, iOS 14

Posted on Sep 17, 2020 7:38 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2022 3:02 AM

I suggest everyone to COMPLAIN!

I believe a shower of feedback can make Apple go back and bring back the most obvious feature ever created since email was created!


Please claim:

https://www.apple.com/feedback/

984 replies

Nov 15, 2020 8:30 AM in response to JessamineInLondon

Here is an email with 2 photos I sent from my iPhone to my iCloud account on my Mac. While they appear in the body of the message, there is also an icon to download the images if you hover over the address section of the message:


Further, if you click in the body of the message and Select All (CMD+A) then right-click on any image you will see a menu that includes:



Thus demonstrating that they are actual attachments that are also displayed embedded.


Dec 5, 2020 5:43 PM in response to Riverrat313

I'm having the same issue, but only on my iPhone 7 and not on my iPhone X. I talked to apple support and they said that the functionality has been removed from older phones (why?). I have connected with them again asking whether the iPhone SE has or does not have the functionality and so far they havent been able to answer for some reason.


They also just informed me that the functionality should have been removed from all iPhones and that my iPhone X still having it is a bug.

Mar 2, 2021 3:15 PM in response to montesa1

montesa1 wrote:

Open TEXT messaging (not mail)
put in email address, then pick the pictures from your album.
they will come as attachments.
I have shared this and some of the “hi tech” guys don’t get it (too simple of a work around”

You're lucky if that happens to work with your phone carrier. But I can tell you that is not a guaranteed solution, in the same way attaching a 1 second video to the email works. Take a look at my screenshot. It shows up as an HTML email. If there was a way to make it formatted as Plain Text, then it would've automatically included them as attachments.


Mar 8, 2021 8:50 PM in response to Halliday

Dear Halliday,


Your wish is my command. Here is proof that your hypothesis is invalid. I took a screenshot of one of your replies that arrived in my email. Then then used the upload button and selected the built-in "Mail" app in iOS 14. The draft email that you see has the picture *embedded* into the email. The email has not been sent. It has not traversed the internet. It has not hit a Microsoft Exchange nor 365 mail server. It has not been opened in Outlook. Yet the picture is not attached. The picture is embedded in the body of the email. I sent it to both my gmail and 365 accounts. Whaddya know - it arrived embedded instead of attached. I just happen to have an old iPhone running iOS 12.5.1. I used the same process to add a picture to the built-in email app. I sent the email to both my 365 and gmail accounts. It came as an attachment. Seems like your theory is debunked. Please stop blaming Microsoft. Please stop blaming any email client that is not the one supported by Apple. As you can see, I have tested. I have also reached out to the Internet Engineering Task Force (IETF) https://www.ietf.org/about/who/ Other than reply the same canned response ad nauseam on this thread, what have you done to try to solve this? I have thoroughly proven this using the Scientific Method (Observation, Question, Hypothesis, Experiment, Analysis, Conclusion). If you need help with running an experiment, please tell me your experiment. I am here to be a lab rat.


Mar 18, 2021 9:33 PM in response to Riverrat313

Ran a test. Sent an email from my iPhone using the Apple mail app, using a Gmail account. I then opened that email in Apple mail and compared it to opening the email in Gmail.


Results are that Gmail views the email attachment in the way that everyone wants, the Apple mail app views it as an image in the email body.


This means that the Apple Mail iOS app is the one deciding to view the attached image in this odd and annoying way.

Mar 25, 2021 12:02 AM in response to Halliday

Let’s take a step back.


You do see that there has been a change in how attached items look in Apple mail correct? Both when sending and receiving emails in Apple mail.


This is what these same emails look like when being opened in the Gmail App. This format is how the emails used to look (when sending and receiving) in Apple mail.


The above shows how attached pictures currently look when both sending and receiving emails in the Apple mail iOS app. The issue lies only with how Apple Mail is interpreting the data. They are still “attachments” yes, but visually they are different, and having to scroll past a full picture to long press the next one to download is annoying, especially if there are more than a few.


Everybody should be voicing their opinions to Apple through the proper feedback channels, there is no real fix sadly. This is real though, and to claim it’s not Apple that made the change is just not correct.

Email photo as attachment, not embedded, in iOS 14

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.