iPhone 11 Pro Max won't turn off or reset

My Apple I phone 11pro max will not shut off, cannot open apps.

I was able to stop this using Find My iPhone on my computer.

Steps:

1. Sign into your iCloud account here from the link on the bottom: https://support.apple.com/explore/find-my
2. Select the device from the drop down menu at the top of the screen under "My Devices"
3. Enable "Lost Mode" on the displayed menu (you can enter a fake phone number, just enable)
4. Once you see your phone is in "Lost Mode", select the "Lost Mode" option again and press the "Stop Lost Mode" button at the bottom

Your phone should return to the lock screen and have full functionality returned.

Good luck!

THANK YOU THANK YOU!!!!!! THIS WORKED!! I tried everything else and nothing was working... this did the very first try!

(btw, 3 other iPhone friends tried to help & they couldn't figure out the issue either) BUT THIS WORKS & was super easy!

what worked for me was pressing the volume up rocker quickly, the volume down quick then tap/hold the button on the other side. It should turn off as soon as you tap it but in some cases it may need to be held down.

the volume up and side button simultaneously didn’t work for me and my phone was far from being dead.

Which is precisely what the link I referenced above states as the proper procedure:

iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

This has happened 5 times this week I was calling my mom and I got an incoming FaceTime call the whole FaceTime screen goes grey. My phone won’t let me turn off with the power button I can’t restart my phone or enter any apps. I literally have to wait till my phone dies in order for it to start working again.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

I went to Verizon because of this happening and they sent me a new phone and it’s been with few weeks and now it’s doing the same thing on my new iPhone 11 Pro. I’m so over this and ab to get a samsung

The same thing keep happening to me. I didn't drop it or anything it just started to randomly do it & idk if i should get a new phone or not.. But you were kind of helpful Im just gonna let it die. && See if it works.

You have to let it die and then charge it. If no troubleshooting issues are working such as the standard volume up and down button as well as hold. Afterwards, make sure there isn’t any pending updates. I just went through this, and I had it looked at today even though it came back on and reset itself. I still wanted to be safe. The tech updated it, ran a full diagnostic and its fine but my iPhone is a new 11 and barely a year old so my thing is it never should’ve happened ! But yeah give it a try, hope it works for you !

My iPhone 11 was frozen up and the only thing that worked was Seri. I ask her to contact apple support. Amazingly she did and I was so excited to talk to a very helpful person. She got my problem solved in about 7 minutes. Wish I could remember her name. She was actually speaking fluent English I could understand.

Hi what worked for me was quickly press the volume up button then straight after that do the same with the volume down button then quickly press or hold the the power button down when I tried I had to hold the power button down and don’t worry none of this will erase any thing off your device

i tried that and nothing worked my problem is i am unable to open any app which is frustrating as you can imagine it wont let me view my text miss calls nothing what so ever amd i have to use siri to ring people but it wont let me end it as the buttons will not show i can not turn off my phone or update it nothing is working its impossible im loosing it

Any luck? My phone isn’t doing anything.