Face Id not working after iOS 14 update -iPhone X

SOLVED: Hi everyone! I had my appointment with Apple Genius Bar today. This is a faulty hardware issue. This is not related to iOS 14 nor will it be fixed with a new update. Sorry to say you'll have to pay $650 to replace your phone. Luckily I was still under my 1-Year limited warranty. The employee told me there is a chip in the hardware that has failed. Thankfully I walked out with a new phone at no cost. But I wanted to share my experience in hopes that it gives you some answer to this issue.

Judging by your your response, I would say anything is possible, given enough angry, frustrated people.

My phone had all of the same symptoms reported in the previous posts, and cleaning my protector-clad screen in the area of the TrueDepth camera spot projector and front facing infrared camera immediately returned normal operation of the Face ID feature. a coincidence? Possibly but not likely..

My best guess is that 14.0.1 changed something about the way Face ID works — something like maybe adding greater resolution or accuracy — and as a result, the feature now depends on greater optical integrity in the screen and screen protector. In the area of the TruDepth camera components.

In any case, a good cleaning of the screen seemed to work for me. have you tried it?

I finally went in to the store and they determined (as others have said) that is was a hardware issue (possibly triggered by an update, but an underlying hardware issue none the less). Luckily I was still under warranty so i have a brand new phone now and it seems to work fine. My expert told me this was the first complaint he had heard about this, so please go to the store today and let them know your issue!

Me too. But for me it works again after I restart my iphone. 1) Press the volume up button, release; 2) Press the volume down button, release; 3) Lastly, press the power (lock) button until there’s turn off option.

After that, I set up my face again, and it works well.

I hope it can help.

Try cleaning the front camera - apparently small dust-dirt particles cause an issue. I had the same problem, I cleaned and all of the sudden it worked.

Finally my face id on my iPhone X work again after i trying to reset face Id couple of time

what was I'm doing is :

1. Reset face id .
2. Turn off the phone 2 -3 minuts .
3. turn on again and then set new face id .

when the issues about face id not working again , try replay from step 1.

I'm using iPhone x running on iOS 14.0.1 .

Hi. I had the same issue so was looking for an answer here. tried to reset as you did and had same issues with higher/lower. I have an antispy panzerglass screen protection with hardware selfie(front) camera cover. I tried to cover it while setting faceid and at the moment it worked perfectly. Now faceid works with cowered or opened camera perfectly so try to cover yours while setting and let us know.

Martin

So I've been on this thread since the start and despite thousands of people having this issue, I can't see apple resolving this with a software update.

Kittell's post has been the most accurate, I believe they took their phone in store or spoke to someone with a bit more knowledge. For ease, see Kittell's post below:

'Unfortunately, this is the best explanation I've heard so far.

Face ID gets set up and the data stored in the phone; the hardware quietly breaks but the phone relies on the existing data; iOS updates and requires new data that can't be acquired with broken hardware; sorry Charlie you have to buy a new phone or get an expensive fix on your old phone.

If that's the case, no iOS update will fix Face ID. And Apple Support isn't misleading us when they say that the iOS 14.0 update didn't break Face ID. And I'm just going to deal with a phone with no Face ID for a few years because the rest of the phone works fine (or so it seems, until the next iOS update...)'

It seems it is a hardware issue but the phone continues to work with the existing data stored. The only way I can see that someone can discredit this, is to confirm they used portrait mode successfully right before they updated or had set up an alternative FaceID look just before they updated to the software.

NEW TO THREAD; I would suggest if you are new to the thread and are having this issue; DO NOT RESET FaceID! You will have more luck with getting it to work with future updates if the data is still stored on your phone.

If this is something Apple knows happens, then they should have a warning that triggers prior to updates if the phone detects a fault in the hardware. Either that or they patch into the update that it can continue to use current stored FaceID data.

I want to remain hopeful that a fix will come, but at this point it seems highly unlikely. Which is a shame as I now keep looking at the new Pixel as a potential next buy.

Please you guys should upgrade your phone's to iOS 14.2 and above ... The issue with face ID not working when you have 14.0 on your phone will be corrected as soon as you upgrade to a latter version ..... That's how I got mine fixed

I had this similar problem after ios14 update. This solution seems absurd but it works perfectly for me and a friend. Ensure you register ur face at night while all the lights are off. Just set your face in the direction of the front camera in the dark, it will register it. It had works well.

I can confirm after the most recent update, the Facial ID did not work. I tried everything to fix the problem. My solution was cleaning the micro-particles from the front camera and then I reset my facial ID. Worked like a charm.

In faceid & passcode I switched all Face ID approvals off, including ‘other apps’. Then locked my device and unlocked using passcode, then went back into faceid & passcode and switched all Face ID back on 👍🏻

I had the same problem, but I did my 'Reset Face ID' with my phone in landscape mode and it worked.

I can now open my phone and apps with Face ID again.

Hope this helps....

-- P.J.

5 days ago I had problems with FaceID not working after 14.0.1 and appeared to fix it by cleaning the glass and setting up a new FaceID. It is still working flawlessly today, 5 days later.

What fixed it for me (iPhone XS, iOS 14.0.1): turned the phone off (Settings/General/Shut Down) and on again and then voila! Need to set it back up, but it's working again.