Face Id not working after iOS 14 update -iPhone X

My Face ID wouldn’t work.

I cleaned my front and rear Camera’s and re-set my Face ID and it worked straight away. Good luck.

I've done this test - EVERYTHING is WORKING

https://www.youtube.com/watch?v=**_AU-LIKnE

- Proximity sensor - Automatic brightness - "red dot light" visible on other iPhone camera when video setting on - sharp selfie photo.

If ALL those test from video are passed - it means it is iOS14 PROBLEM

Unfortunately, this is the best explanation I've heard so far.

Face ID gets set up and the data stored in the phone; the hardware quietly breaks but the phone relies on the existing data; iOS updates and requires new data that can't be acquired with broken hardware; sorry Charlie you have to buy a new phone or get an expensive fix on your old phone.

If that's the case, no iOS update will fix Face ID. And Apple Support isn't misleading us when they say that the iOS 14.0 update didn't break Face ID. And I'm just going to deal with a phone with no Face ID for a few years because the rest of the phone works fine (or so it seems, until the next iOS update...)

(For the most part I don't care. The only thing I really miss is that I have an enormous password for LastPass that I would like to bypass with Face ID, so I can get in and copy some other enormous gibberish password for other sites.)

shame on you apple!

to all left alone customers:

in most cases an update seems to destroy the dot projector, due to over current or over temperature.

As apple hasn’t give a statement until now (30 pages of customer complaints), you should help yourself.

you could replace the dot projector by yourself if you are good at soldering, costs are about 50-80bucks depending on your phone. Dot projector repair tools e.g. luban are found at aliexpress or eBay. Make sure to order your dot projector ic and the programmer.

there are plenty of howtoos on the web.

or you can bring your phone in an phone repair shop (not apple) to let some technician repair your device for about 100-200bucks.

And make sure to not ever buy products from companies who let you down again.

cheers

** Update**

So Originally my face id stopped working which as previously stated apple offered me a replacement phone for €546 which is b***sh1t. so now living without face id for 6 + months my phone now goes into a boot loop and cannot be solved with software fixes as it turns out its a hardware glitch caused by moisture penetrating the earpiece and causing corrosion on the dot projector and or illuminator. have a look at this link to see the fix https://www.youtube.com/watch?v=JM-04aWOVnw

it can be repaired but requires specialist tools and skill. so much for ip67 iPhone X well done apple. you think they could fix it.

Standard Troubleshooting - If Face ID isn't working on your iPhone or iPad Pro - Apple Support

Guys! Try to restart your phones and go back to Settings then see if the FaceID works because I just Restarted my iPhone X and it works perfectly fine. Hope it helps

Today morning my iPhone x was update tO iOS 14.1 and then Face ID work again.

last time when I was talking to Apple support they said hardware problem .

hopefully the Face ID issue not come again.

For me, the last iOS 14.1 update make FaceID work again, problem solved, there was a software issue. You can see the tiny red light from the dot projector working again.

We had the same problem with one of ours. After a restart everything worked.

If soft reset doesn’t help then try to reinstall software from pc ( put your iPhone in recovery mode and connect to iTunes via pc)

I hope the above will help 😊😊

I couldn’t use Face time ID on my iPhone X tried to fix it for two days. Then, cleaned BOTH Front and Back Cameras and hey presto re set it and worked first time.

I also lost the use of FaceID after the upgrade to iOS 14. Worked with Apple support resetting and factory defaulting with no success.

They made an appointment for me at the Apple Store. Here now and they are telling me that they are showing a hardware error and this is the issue. It’s extremely weird that FaceID has worked up until the upgrade. Of course my extended AppleCare warranty just ran out so it’s out of pocket to fix. This is extremely frustrating.

Go here: http://getsupport.apple.com/

iPhone → Repairs & Physical Damage → The Topic is Not Listed

Then start a chat with an advisor.

This will at least open up a case with them to hopefully move this issue up on their priority list.

same as mine and may others here - it is the reason why FaceID is not working.

Did you replace display with non-Apple?

Was 100% your iPhone NEVER been opened for repair - and just stopped working after iOS 14 update?

And many others here have not working Dot Projector but replaced non-Appe display