Face Id not working after iOS 14 update -iPhone X

Yes, same for me after 14.0.1 but cleaning my screen protector in the area of the green light (which I have since read is a projector that throws 30,000 tiny dots onto your face which an infrared camera photographs and which somehow provides very detailed contour information about your face) and FaceID now works. The infrared camera aperture is also at the top of the screen but left of center. Try cleaning in that area as well and see if that brings back FaceID? Is you screen protector maybe damaged up near the top and distorting the depth camera functionality?

I am certain as well that the 14.0.1 update altered in some way the operation of the 3D imaging that makes FaceID work.

Same here. I called to apple support and they said is not “any problem” with the iOS updated. If I want I can pay then to send it to check someone try it fix it. Please call then to created many many reports and the then the technical fix it this BIG issue

After update my Xsmax with iOS 14 it began with the same problem.

try to reconfigure Face ID but it it doesn’t work.

The reason I think is, that at the same time, both cameras quit working. Only a black screen. In addition the flashlight doesn‘t work.

Judging by your your response, I would say anything is possible, given enough angry, frustrated people.

My phone had all of the same symptoms reported in the previous posts, and cleaning my protector-clad screen in the area of the TrueDepth camera spot projector and front facing infrared camera immediately returned normal operation of the Face ID feature. a coincidence? Possibly but not likely..

My best guess is that 14.0.1 changed something about the way Face ID works — something like maybe adding greater resolution or accuracy — and as a result, the feature now depends on greater optical integrity in the screen and screen protector. In the area of the TruDepth camera components.

In any case, a good cleaning of the screen seemed to work for me. have you tried it?

Can ANYONE do Dot Projector test before say FaceID stopped working and CONFIRM Dot Projector is working?

To test it:

Go to Camera - Protrait - switch to Selfie and MUST be Natural Light with "filled yellow frame" and around your face MUST be blurry - if Natural Light is in NOT filled yellow frame and not blurry around You - means Dot Projector is NOT working...... which is required to FaceID to work.

Other way to be 100% Dot Projector is working is to look at front iPhone with other camera (MacBook FaceTime Cam is the best or other iPhone) you MUST see......... TWO red dots - smaller on left - bigger on right (while You try to set up FaceID) - if just smaller on left of the speaker is visible it means other BIGGER red dot is not visible = no Dot Projector = no FaceID

This is what I am trying to figure out - I want to know if EVERYONE here has Dot Projector "switched off" - to know if HARDWARE Dot Projector works or not.

Because if EVERYONE (those 600 people here) has Dot Projector off - it gives hope that Apple Switched it off somehow in iOS 14.

Because if MANY people of those 600 people here have WORKING Dot Projector BUT........ NOT working FaceID - people like me and You got NO hope with fixing FaceID :(

So it looks like with You there is hope!

As I do not have that yellow filled up "Natural Light" and even unable to take a photo = Dot Projector not working.

Your probably works - and to be 100% sure use other camera (even from MacBook FaceTime) to see if you have 2 red dots near "Call Speaker" (bigger and smaller) while using Natural Light camera.

.......and I've lost my hope with my iPhone 11 :/

Quick update. I called Apple and they confirmed that my hardware was working and concluded it was my software.

I backed up everything, then reset everything back to factory settings.

Then, waited a long time, and it still doesn’t work.

They had me run a diagnostics test, then I allowed them access.

I walked the associate through the whole process, but she wanted me to do one more hard reset.

I did, it still doesn’t work and I should get a call back in 10 mins.

Still do not know - 100% this thing is the problem why we do not have FaceID - I do not know if Apple swithed it off in iOS 14.0

There is other person here which claims his Natural Light option works but no FaceID.

both of us have had display replacement - did you have had LCD replacement?

Go here: http://getsupport.apple.com/

iPhone → Repairs & Physical Damage → The Topic is Not Listed

Then start a chat with an advisor.

This will at least open up a case with them to hopefully move this issue up on their priority list.

Please do Dot Projector test for me to know what is wrong (Natural Ligh photo option) - did you replace LCD?

Please do auto brightness test and proximity test which all of this is responsible for FaceID

Because it is the same as with ie. MacBooks - You update to new Big Sur - FIRMWARE will update (with macOS) You downgrade to Catalina.......... YES - macOS will downgrade but........... firmware......... NOT

There are many small "firmwares" in iOS in iPhone like Baseband etc.

Best Buy ran a test that Apple couldn’t do over the phone since it requires a plug in. According to the test, my hardware is broken.

So now I have an appt with Apple where I’ll explain that everything worked prior to the upgrade. Then I upgrade and now my iPhone is has broken hardware.

This is nuts...

if you opened up iPhone - even if you have apple warranty - forget about it - 90% say good bye to FaceID

But if You did not opened it up and got warranty - then Apple will fix it for free.

Dis you do that Dot Projector test?