Face Id not working after iOS 14 update -iPhone X

There are users with brand new devices suffering this software bug. ALso a lot of the users complaining that the last firmware update implements this failure. A 16 month old 1k Euro phone in mint condition, like mine, loses face id function immediately after updating from 14.00 to 14.01- apple support checked the Phone and stated that there is no hardware failure.

So it has to be related to the latest updates- planned or not, that is highly unprofessionell from apple.

Even that there is no statement from apple to this issue is a farse. As if people are really so stupid to by a new device from apple when the had to expect that apple shutdown functions with updates as they like.

Actually this is highly unprofessionell customer service.

probaply they'll ignoring their customers untill they notice that losing money is the result of this behaviaor- pretty dissapointing

I to was having this issue, Face ID not working, when I went to Reset it got the move face up, wouldn't complete the circle. I cleaned both cameras (wiped finger over notch) and it began working and I was able to complete both scans in 30 seconds. I hope this helps.

I woke up to the iPhone X being updated to IOS 14.2. Went to unlock and it failed 2 or 3 times before password screen pops up. I enter the pass code and go to an app which requires face to log in same deal. I go straight to settings and thinking since I’ve let my beard grow out I would add another appearance but it started with:

1) position face within frame.

2) move face a little lower

3) move face a little higher

4) your face is out of frame

5) move phone closer 25-30cm

6) remove face covering

steps taken :

I contacted sole support where they got me to run a diagnostic on the phone while in chat with an agent. The result was that the phone hardware was all ok.

Agent stated they were going to going to consult with there senior management.

Senior management suggested a call back from an live agent which I accepted.

Phone call from agent:

1) does your phone have anything including debris covering the notch area of the phone ? Answer: No and to be sure I have just cleaned with an alcohol free screen cleaner.

2) are you wearing a face covering? Answer: No not unless you count my beard as one.

3) What version of IOS are you running? Answer: I explained that I’m currently on the latest version of 4.2 which auto installed during the night.

4) can you go to settings/general/software update ... Answer: I am currently on the latest version of software as previously stated.

5) I’m going to look at the diagnostics to see what the report says. Reply : the phone is showing a hardware fault.

6) it looks like it may be a software fault but we will have to get you to bring it in to a service agent. Answer: we do not have an apple store in Ireland. Reply: we have apple approved service agents in Dublin I will try and book you a slot in a store near you.

5) there are no slots available within the next seven days in a store near you. I can arrange for your phone to be collected and returned to apple for testing. Reply : OK

6) As your phone is out of warranty we will have to charge your card with the st of a new iPhone X to cover he cost of a replacement if a repair is possible we will ale the cost of the repair and shipping from that total and refund the remaining. Answer : What is the cost of That ?

7) €450 Answer: so you expect me to send back a phone you have ran diagnostics on and confirmed that it is not a hardware fault which is currently valued at €450 and give you another €450 on top of that so you can run tests on a device which is only stopped working directly after a software update? Reply: Yes sir. Answer: are you aware of the statement I just made and expect me to essentially send €900 to you so you can repair the software that is causing the issue. Reply: Yes sir I understand it seem outlandish

8) Your other option is factory reset the phone via finder in OSX and set up as a new phone. Answer: I can do that.

9) great give that a go and I send you an email with the steps to take. Answer : ok I confirmed my email.

I then factory defaulted the phone and pushed the 14.2 software back on to the phone.

The phone rebooted

I then set up as new phone.

Reached the point of Face ID ....

Same issue as before and two hours wasted for an issue which lies within 14. iOS update.

I will be making contact with support team again today ..... with the backing of leafs action and a copy of this thread.

every year apple customer service has gotten worse back in the day they would take your phone back run tests and return a new handset FOC it’s disgraceful that this device is offered at €150-250 trade in when you go to purchase a new phone which is 70% less than what it cost to buy.

When I talked to the Apple I asked if software could cause hardware not to work and they say YES! They said the problem is it didn’t affect everyone some updated with no issue. In our house that proved true it broke my Face ID but not my husband’s. So they told me that’s why they are having such a hard time with a fix because they don’t know why it affected some without the other. I don’t think they are trying hard to figure out the issue. It depends on who you talk to there

First make sure that your phone didn't have any physical accident , And with these followings, my iPhone 12p face id works:

1. Upgrade to 14.3

2.Backup to PC or Mac

3.DFU

4.Restore from the backup

Hope can help.

Cleaning front camera won't help in most cases as the problem is (in most cases) on the dot projector which ceased to function after (or shortly after) the update to iOS 14. (maybe it stayed stuck lit on until it died after the update?).

Clean screen, try again. should work any amount of dirt will stop camera form using face id

do you have non-Apple dsiplay replaced?

Please read my previous posts to test dot projector if it is working - as if it is not - then you got trouble.

Another question - did you replaced non Apple display?

Turn off passcode. Turn back on.

reboot phone and the screen will be locked again ready for Face ID

Restart iPhone and set up Face ID again. It will work.👍

I installed iOS 14.2 beta 4 and I didn't had the problem since then (since 24 hours).

Maybe they fixed it in this beta?

Go here to get the beta software program.

I will keep you posted !

> My 2x Lens camera doesnt work, portrait mode doesnt work too

normal, the dot projector is down. Bad firmware update? dead because it stayed lit on after update for too long (update bug)?

Try to restart your iPhone.

If that doesn’t work try: Settings>Face ID & Passcode>Reset Face ID

and set up Face ID again

IOS update was supposed to kick out working non OEM Apple screens. Meaning any screen repair done to an iPhone with non OEM would do this.