Face Id not working after iOS 14 update -iPhone X

Go to Camera - Protrait - switch to Selfie and MUST be Natural Light with "filled yellow frame" and around your face MUST be blurry - if Natural Light is in NOT filled yellow frame and not blurry around You - means Dot Projector is NOT working...... which is required to FaceID to work.

Other way to be 100% Dot Projector is working is to look at front iPhone with other camera (MacBook FaceTime Cam is the best or other iPhone) you MUST see......... TWO red dots - smaller on left - bigger on right (while You try to set up FaceID) - if just smaller on left of the speaker is visible it means other BIGGER red dot is not visible = no Dot Projector = no FaceID.

Other sensors required to FaceID are automatic brightnes to be working - can be tested with flashlight and proximity sensor durning phone call

same as mine and may others here - it is the reason why FaceID is not working.

Did you replace display with non-Apple?

Was 100% your iPhone NEVER been opened for repair - and just stopped working after iOS 14 update?

And many others here have not working Dot Projector but replaced non-Appe display

FaceID UNABLE to work with NOT working Dot Projector!!!!

just use your brain!!!! How can be broken and reads Your face?!?!

it is like you would tell me you had stored Fingerprint ID - button cracked and damaged DEAD -and..... still read fingerprint till iOS update.

DO NOT SPREAD FALSE INFORMATION!!!!!!

The way it was explained to me; FaceId is a two step process. The first step takes the detailed FaceId photo and stores it. The second step takes a photo and compares it to the one on file to confirm it works.

The hardware that is broken is the one that takes the FaceId detailed photo. So we can’t take a new FaceId photo in the correct format.

Since I already had an image on file, I was able to continue using FaceId because all its doing is comparing my official two images for a match.

When I erased my FaceId image, a new one had to be created, but it couldn’t. So FaceId won’t work since the detailed photo can not be created.

When I asked how hard it was to break the hardware, the associate said it’s easy and it happens all the time. He said every time there is a major upgrade, they have a ton of FaceId issues since the hardware is broken. A quick google confirms this.

This is the way it was explained to me. I’m not spreading lies and if you don’t believe me, then head into a store and post your results.

Listen to me - I will explain you this other way.

Dot projector HAS TO SWITCH ON to unlock iPhone with FaceID

Apple would be DESTROYED if someone would find out iPhone with your photo unlocks it - the reason Dot Projector HAS TO WORK EVERY SINGLE TIME - and I even see Dot Projector working EVERYSINGLE TIME in FaceTime MacBook with my working iPhone Xr

[Edited by Moderator]

Hi. I had the same issue so was looking for an answer here. tried to reset as you did and had same issues with higher/lower. I have an antispy panzerglass screen protection with hardware selfie(front) camera cover. I tried to cover it while setting faceid and at the moment it worked perfectly. Now faceid works with cowered or opened camera perfectly so try to cover yours while setting and let us know.

Martin

I tried both the person that said theirs worked when they did it landscaped that didn’t work for me. I tried covering where the red light is suppose to be also covering the green light now of that worked for me. I called Apple yesterday they said they aren’t sure that it’s a software issue because it didn’t happen to all of the ones that updated to iOS14 they had me restart my phone like it was new it still wouldn’t work I took a screen shot of the error and sent it to them. They put the info to tech and are suppose to let me know.

I have the same issue. My Face ID on IPhone XS stopped working after Installing iOS 14 and my selfie portrait camera stopped working too.

it keeps saying “Move iPhone lower/higher”. I’m hoping for a fix from Apple.

I have the same issue. My Face ID on IPhone XS stopped working after Installing iOS 14 and my selfie portrait camera stopped working too.

it keeps saying “Move iPhone lower/higher”. I’m hoping for a fix from Apple.

I contacted Apple a second time they have decided that it’s hardware issue and they want me to send them my phone in there isn’t a Apple store near me. I told them I can’t go days without a phone when almost 800 comments say that it’s not just me having this issue and that very strange how that many people would break their hardest for Face ID at the same time they updated to iOS14

This is what I did with my other iPhone X - Apple said CRAZY £550 for repair (which is like $550) - so I've decided to purchase new second hand TOP iPhone XS Max - wich was massive UPGRADE

So instead go to Apple for fix - it is CHEAPER to do UPGRADE than do repair and You still can keep Your old iPhone.

What do you think about it?

AND THE APPLE STORE WILL NOT HELP WITHOUT a 399 Replacement fee. What in the actual ****? Just bought Apple Watch 6 yesterday and about to return and go back to android. It should be like a car, if they mess it up, they should recall and fix for free. Wtf Apple fail!

100% never opened for repair, suddenly face id not working after iOS 14.

Face ID working again when I'm doing reset but the face id will stop working again the day after.

its very annoying everyday reset the phone just for face id.

Yes, this same thing happened to me after updating to Face ID and it doesn't even let me reset it. The same description you gave above happens to my phone. Can someone please let me know when there is a fix to this issue?