You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

WatchOS7 update problems

My series 3 completed an auto update overnight to Watch OS7. Today it has shut itself down at least 3 times, locked itself while on my wrist about 4 times, failed to load complications on multiple faces (weather, activity rings, date etc), disconnected from my phone at least twice. It has also dropped to less than 50% battery in about 8 hours, normally it is still in the 80’s. Is anyone else having these issues? This has been the buggiest upgrade I have seen.


[Re-Titled by Moderator]

Apple Watch

Posted on Sep 18, 2020 10:42 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2020 7:23 PM

Hi everyone, I just dropped off my MacBook Pro for warranty service and asked the "Genius" who was helping me about the

Watch OS7 7.01 Software Problem.... He actually acknowledged the issue and said they were working on a fix for the next Software update release....

695 replies

Oct 12, 2020 3:51 PM in response to HoZr21

Thanks for the update. I was going to update the software this evening.... I guess I'll wait...

I'm still on 7.01... I was having problems until I shut off Auto-Update on my Apple Watch Series 3...

it's been 3 Days so far no issues although I'm not convinced... very weird...

I left my house this morning at 8:30 it's now 6:48 and I'm at 70% Battery.. with animated screens and Push Messages...

Oct 13, 2020 10:22 PM in response to Tjay64

yesterday i updated my watch os again to 7.0.2 . The issue not resolved , the reboot happen when i move out of my home


{"name":"Reset count","os_version":"Watch OS 7.0.2 (18R402)","incident_id":"E3AC0E1A-1341-408D-B728-39546F1F4A87","timestamp":"2020-10-14 09:59:13.00 +0530","bug_type":"115"}

Incident Identifier: E3AC0E1A-1341-408D-B728-39546F1F4A87

CrashReporter Key: 6b1379c679598b2c1b26088c7479c0709e01aecc

Date: 2020-10-14 09:59:13.92 +0530

Reset count: 0

Boot failure count: 1

Boot faults: wdog

Boot stage: 255

Boot app: 2681261667


Oct 14, 2020 7:33 AM in response to tomaskuthan

I've not had issues in a week or so. What I did was update to 7.0.1, reset to like new, removed all but one watch face, and restricted myself to only essential apps. Of note, I removed the Music app since I don't use Apple Music on my phone. I'd seen earlier in the thread somebody say the Music app was trying to sync old playlists and another person said it used > 8 GB of space. Suspecting its that app that might be an issue for many.

Oct 14, 2020 8:09 AM in response to Tjay64

I'm glad to see I'm not the only one! My Watch worked great before the update— I charged almost every other day! Now, I can't track my activities or sleep... or even tell what time it is, since I get the clock "loading" icon more than half the time I check the watch. I have to keep it on the charger at least twice in a day, and sometimes it doesn't even start up again for an hour or so. SOOOO FRUSTRATING to spend good money on a watch that Apple practically BROKE with software!!! I hope it's fixed soon.

Oct 14, 2020 1:08 PM in response to Tjay64

This happened to me too when I updated. It switched on/off 3-4 times daily even while doing workouts, I brought the watch less than 3 months ago. So I exchanged the watch and got a new one - haven’t updated it yet. If I update it and it still restarts daily, I’m going to ask for a refund and just go with another watch company. Apple better fix this bug quickly or else will owe Apple users a lot of money.

Oct 15, 2020 5:45 AM in response to Tjay64

Same issue :( After installing watchOs 7 the watch restart 5 to ten time per day. Assistance ask me to force restart, then to unpair and pair whit my iphone Xr ( Ios14 ) but problem was not fixed. Then i downloaded new iwatch ios 7.0.2 but problem was still there. So i force restart, unpair and pair again but problem was not fixed. Today i call again assistance, but the "first level" say to me that they should pass this problem to a second level which will call me tomorrow. Terrible experience.

WatchOS7 update problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.