WatchOS7 update problems

With all the profits Apple make of us, one would expect decent customer support.

they are clueless and not there to help their customers.

how long is this going to take to resolve.

who releases software that auto updates which does not work.

I have wasted hours trying to get the watch to work.

if the time would work you could see time fly when I throw it out the window!

i litteraly feel like the biggest idiot. i set up call backs and the first two calls backs never happened

meaning i have to re-explain everything. i was on the phone with a senior advisor named jen

, pretty rude.

even after being on hold and at the diag screen " waiting for support" for exactly one hour, she tells me she has to end the call cause she cant be on the phone that long.

i cant use my watch as its stuck trying to send diag aswell as my watch. i cant leave my house cause i dont want to break the connection. man id honestly just switch to

 android instead of going through this.

this is garbbbbbbbbbbbbbbbbbbbbbbbbbbbbb

[Personal Information Edited by Moderator]

I had the restart problem also. I reset the watch and that did not help. I turned on the irregular heartbeat notification and have not had a problem since then. That has been about 2 days ago. Also I have done the 7.0.1 update

Very correct what you write here. also a lot of apps stop working or the watch report complications. What is the intention of apple, back to previous previous ios version pls. Watch versions 3 are particularly affected. however, are not inclined to purchase a new watcht by using such practices every few years. No thanks if it is not resolved no more Apple watch!

Hello everyone,

Actually we bought two apple watches 3. I updated both and after i upgraded my watch to 7, i have realized that my watch restarts a few times a day, it is really annoying. i have a reservation for service and wait for solving. The other watch is working properly by the way.

I’m having the same problem with my Nike+ Series 3. Freezing and rebooting about two to three times a day. Initially, I thought it was just the watch face I was using so I switched faces and it still happens.

Getting the update to install was a pain to start since I had to reset and re-pair my watch to free up enough space to complete the update. Since then, along with the daily crashes and restarts, apps also seem to load more slowly and I’ve also had to reset the settings for Messages in order to send message from my watch.

Apple needs to fix this issue quickly. I rely on my watch for fitness tracking and really don’t want to lose my data in the middle of a workout due to a random reboot. Turning off my heart rate tracking (as someone else suggested) is a non-starter as I use it as part of my workout tracking. We shouldn’t have to disable key features of our devices to make an update work.

well put: I suggest we all keep reporting it, in warranty or not. My senior advisor now (Jeremy) is more helpful and my information was sent to the engineering team. Awaiting a solution. Till then I turned on my dusty Samsung gear s3, at least it won’t randomly restart

tahaxdlela wrote:

Sry mb , i did a hard reset and i thought that i was back to os6 but it seems that u cant get backwards 😭 hopefully apple fix this soon

So, you reset the watch and that solved the problem?

yesterday someone in a different group gave me this suggestion and I haven’t had a reboot once today and have been out and about, mostly not in my own WiFi. On the watch I shut my Bluetooth off, placed on charger and then did the update FROM THE WATCH. No idea why this worked but it did sit far. Knock on wood.

Tjay64 I was on the beta since developer beta 1 and this issue has always been present for me. I’ve had communications with people from Apple through the feedback app and they told me before every update they believed the issue was resolved.

Hey all,

I was on the beta and I had this issue with my S3 it started occurring on the 7th July 2020 and it has rendered my watch useless so in order to see if it is a widespread issue with what I believe is the issue can you do me a favour and check in the Watch app > General > Diagnostics Log, try and look for ‘panic’ if you find one please send a screenshot of the file. And I’m sorry to say your watch is screwed, it happened with mine too and apple don’t do anything

The only thing that seems to have helped with random reboots on my v3 watch is removing all the apps (except for the Apple ones, of course). I’ve only added Spotify back, and the reboots seem to have stopped. At least I haven’t noticed them.

I'm glad I'm not the only person having this issue.

I've done the update to WatchOS 7.0.1, so far it hasn't helped. I previously un-installed all apps except 2 critical ones. Now I've un-installed everything and we'll see if that helps or not. Keeping my finger crossed that it's related to WatchOS and not the apps since it might be a little harder to get the third-parts developer to correct that problem (corner case).

ES

I just noticed the same problem with my watch (Series 4). The move app is tracking everything correctly but the Health app has not been recognizing workouts and calories from either the SmartGym app or workouts I’ve done on my watch.

Not the same issues as OP but I'm certainly experiencing inconsistent performance since OS7..... even after re-pairing and wiping the thing from scratch on 7.0.1 update.

Some issues I've had:

• Complications (like weather) just say 'Loading..' randomly
• Heart rate while exercising doesn't update consistently
• Music/Podcasts stop playing randomly
• Home app accessories take a long time to get status and perform actions

Note this is even after updating to 7.0.1 and un-paring and NOT restoring from a backup