Fitness app not working with iPhone on iOS 14 and Apple Watch

Does anyone have issues since updating to iOS14 the fitness app doesn’t work with iPhone or Apple Watch?





[Re-Titled by Moderator]

iPhone X

Posted on Sep 19, 2020 12:47 AM

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Posted on Sep 27, 2020 1:45 AM

I finally got it to work with the help of Apple support. Everything now works as it should, but I’m still disappointed this happened in the first place, and tHat it took almost hAlf a day to get everything set up back the way I like it.


here were the steps that worked for me:


  1. unpair apple watch
  2. make an iCloud backup of the phone
  3. go to the health app, click on your profile (top right) and look at the bottom when the data was last backed up - it should be the same time as thE Back up above.
  4. erase all Contents and settings of your iPhone.
  5. set up your iPhone by restoring it from your last backup
  6. finally pair your watch again.


then wait until everything is restored, it will take a while until all apps are downloaded again, also until all health data is fully restored. I thought for a while that I lost most of my data, but it might take 24 hours until all data is back.

it will not correct any missing map data from past runs. But today’s run shows the course I took.


last gripe: I was on a steak of 811 days of making my move target. But because the prior days calorie data was the last to be restored, it appeared like I didn’t make my target yesterday, and the streak ended. Although by now all the data is back, it looks like the count is starting over.

99 replies

Sep 21, 2020 12:57 AM in response to ulffrommalmö

I have the exact same problem - even the route of my previous workouts display only the starting location. It seems to be a bigger SW problem, since other users are reporting this as well...


I‘ve tried unpairing / re-pairing, resetting / restoring (AW + iPhone) and setting up as new ( AW + iPhone) - nothing seems to work.

I guess we need to wait until Apple fixes this issue with a future SW update.


In the meantime we need to address this issue in a single community thread - this one has the most replies so far (please follow up there):

https://discussions.apple.com/thread/251806066

Sep 21, 2020 9:39 AM in response to bertros1

Yes, I am having a similar issue. An entire workout completely disappeared. Also, I am having issues with the activity data matching up with my health app data, I understand sometimes it is a little off, but it seems as if it is just not syncing all the data over. I am missing exercise minutes and active energy quite substantially. Tried to turn on and off and unpair and repair but nothing changed.

Sep 25, 2020 10:29 AM in response to vidar1977

One of my Colleagues in the USA always gives me grief about doing OS updates quickly he always waits a few months before he does any updates, perhaps I will be joining him in the future. This has been my worst experience since moving to Apple on all my devices in the 1990's. I suppose we have must understand that devices are so complex and powerful these days that things will probably go wrong but its not something we should just accept as the norm in my opinion.

Sep 28, 2020 11:06 AM in response to UTmom6

Still no go with my new SE and my series 2 watch after iOS 14 update. When I misplace my phone, pinging it doesn’t work either . Some text messages come through on my watch, but many don’t. The watch app is stuck on this screen. I think my watch is too old to update, so tapping continue update is worthless. My only other option is to exit and reset watch, which I don’t want to do because I think I will lose all my data.

Oct 2, 2020 8:23 AM in response to bertros1

I’m having the same issues - entire activity history has gone, app wont sync with my watch etc. I can’t update my watch, or unpair/repair to try and solve it as when I open the watch app on my phone it also freezes. Can’t Restore factory settings to start again without losing everything on my phone iTunes won’t allow me to back up for some reason.


Completely at a loss on this and my local Apple store is temporarily closed for now so they can’t help 😩 ... any suggestions?

Oct 9, 2020 9:47 AM in response to bnrugby

I tried many "solutions" mentioned in this thread, but to no avail. I find it interesting how different things worked for different people.


However, the steps listed by bnrugby worked like a charm for me! Not sure if the network reset was the part that made it work, but it also solved another problem that I was having with wifi on my iPhone, so that's a bonus.


Thanks for the help!

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Fitness app not working with iPhone on iOS 14 and Apple Watch

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