IOS 14 CarPlay Audio Issue (crackling sounds)

I get crackling. CarPlay with Music via USB - brand new VW. After playing OK for a while the music starts to distort. If I turn off the infotainment system (i..e hit the on/off swtich, not turn the car off) then turn it on again the crackling goes away and music plays OK. Then, some random time later (always < 30 mins or so) it happens again - and the off/on clears it.

I suspect it's because the phone is doing something in the background. I'll play around a bit and see if I can work out what it is and post back here if I get anything.

It’s a head unit firmware issue, not iOS.

Interesting theory. There is documentation of the Waze app causing issues with playback volume/clarity. So I guess not out of the realm of possibility.

Same problem with my iPhone se2, I’m running the latest iOS version and the crackling sound remains after 5 minutes of music or any other audio, today I restore my iPhone and it didn’t work either, please Apple escalate this issue to include a fix in the next update

Hello,

The same happened to me. I tried everything that came to my mind. Resetting my settings. Deleting my device/car from each other to connect it new.

But these crackling sounds come back every time. So CarPlay is really not usable for me anymore.

I Hope this gets fixed soon, as I am driving everyday.

Even with the lastest update, the crackling sounds after 2-3 minutes is still happening. Shouldn’t Apple give a little more attention to this feature? The error is massive! It’s so annoying. Please fix. (I have an iphone 11 pro and a ford model 2020).

Agreed. Same issue on my iPhone 12 with CarPlay on an Alpine iLX650E. Phone calls are really soft so I’ve got to crank up the volume and then the crackling sound competes with the callers voice. Apple needs to address this.

2019 Skoda Fabia with exact same problem on a XS Max. Original radio system, updated software, Apple original cable.

I don’t believe this is the car manufacturer‘s fault since everything worked perfectly up to iOS 13.6.

Apple, please fix this asap. This isn’t just some minor glitch, it makes CarPlay unusable.

This did not work for me. Switching to a genuine Apple cable fixed other issues but not this one. I only get crackles when I start Siri and it goes away as soon as a call is made. This is really annoying!

iOS 14.2 did not fix it on my iPhone 11 Pro.

I have new Audi Q7 - and every 5min cracking sound appears, I have to reconnect the cable and it disappears for another 5min.

Via Bluetooth the sound is clear - Apple CarPlay sucks :(

Please Apple do something with that.

We all are willing to pay for you expensive products because of outstanding quality - this does not make good reputation of your brand.

My Apple CarPlay just started doing this today in 2020 Subaru Forester. I am dumbfounded this has been going on so long. I have a 2 hour commute daily I don’t know what to do. Doesn’t work with cable or Bluetooth. IOS 14.4.

Ask your auto manufacturer, it's their call.

The business analyst in me says it's literally to drive service department visits, especially once you're out of warranty, as once you're there they can upsell you on an oil change, tire rotation or other more expensive services you wouldn't go in for but might be amenable to as long as you're sitting in the waiting area anyway.

I work for a car dealership and that’s the first thing I did is check for a update of my radio and it didn’t help at all. I’ll check again this Saturday for another update as the last time I did was in September/October but if there is I don’t think it will help.

Same issue with calls, bad quality just with some calls, sound like distortion, updated today to iOS 14.4.1 and the same. Went to dealership I have a Kia Sportage, they said made some changes to the firmware but the problems persist. Please help! Very annoying!

Have done the latest update to iOS for iPhone 11. This is still happening on GMC Sierra Denali. This is absurd how long this is going on for. What is the purpose of having CarPlay when it's useless.? Apple please fix...there seem to be numerous vehicles this occurs. If you have such great products and are customer focused, why hasn't this been addressed.