Hi all, upon updating to iOS 14, the incoming call occasionally shows the wrong contact name.
For example, if Mr. A is calling via direct line, it will show Mr. B calling which is my last call via WhatsApp or LINE.
Anyone would be advise whether is this a bug issue? settings? or etc?
Thank You.
iOS 14 has a major bug Every time you would get a call, the Caller ID on the screen (before you answer the call) shows the WRONG caller name. However, on the recent calls list, you can see the real name of the caller.
The wrong called caller ID appears updating to iOS 14. It usually happens if you are using multiple phone calling apps such as Whatsapp, Line, Skype, etc.
If you have a phone With Face ID:
If you have an iPhone with a home button
Update to iOS 14.0.1
Apple launched iOS 14.0.1 few days after the launch of iOS 14. Follow the below steps to update your iPhone to the latest version.
Reset your network settings
If nothing works, please reset your network settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
Please let me know in comments if either of the solution worked for you.
[Link Edited by Moderator]
Try to reset the network setting.
Just spoke to apple they advised there is new software update released 14.1 hopefully that will fix the issue
She should do a search for that name using the spotlight search function on the phone. There is probably a contact with that name on her phone.
I am still on public beta version and submitted the issue to the feedbackup app, not sure whether it works. found an article reporting this error: https://www.5kplayer.com/iphone-manager/ios-14-issues.htm and it warns not to downgrade to ios 13. guess we have to wait for ios14.xx
I find this from appleinsider:
If your iPhone is having serious problems, you may not even be able to make the Slide to Power Off swipe at all.
You will always, though, be able to force an immediate restart. Briefly, what you're going to end up doing is pressing and holding both the volume up and the Sleep/Wake buttons again. However, you're first going to effectively tell the iPhone that you want to restart instead of shut down.
Do this carefully.
If you skip the pressing of the volume up and down buttons, and instead just, for instance, hold volume up and Sleep/Wake, you get a version of the shutdown page. Rather than the regular one, it has that same Slide to Power Down option, but also an Emergency SOS button.
It happened with facebook messenger as well, where I received a call from facebook messenger and it turned out that the call was from someone else on whatsapp, this happened after restarting my iphone and turning ID caller off and on, but the solution seems to be temporary.
Hi Dear,
it is very hard to simulate the issue and i not getting the issue while i try to replicate the issue to the apple consultant who called me for support after raising a case, but my bad luck after a hour i called one of my friend thru 3rd party call app (Botim) and the next call showed my previous contact number , i m trying to find the logic behind this , sometimes same combination brings me the issue and sometimes not.
one thing i have updated to 14.2 now it is stable so far past 2 days no problem occurred and caller id issues seems addressed.
i will not conclude anything as of now i will keep monitoring for the whole week , i will update this forum and eagerly waiting to share my results in a couple of days.
Facing same issue.
its a serious bug.
usele Iphone phone can’t able to give basic phone feature 😂.
expect fix from apple asp
Is this in WhatsApp or the cell phone app? If it’s WhatsApp that’s an issue for WhatsApp support.
A strange behavior is that if you enable ‘announce calls’ the setting, the iPhone will announce the correct caller even though on the screen it shows the wrong caller ID !
definitely a bug.
reset your network this is the solution that I made.
Same here, last whatsapp call when i am getting a line call from someone else. Really annoying bug. Only happended after updating to IOS14
has nothing to do with provider because tmobile austria - thats me - and friends with other providers have the same issue.
Luc
I am experiencing the same problem since upgrading to iOS 14. Caller ID of incoming calls usually is the last call I made whether from cellular network, WhatsApp and or facebook messenger. I hope Apple fixes this issue soon.
Yes, a big problem for me too - the previous owner of the number name is being displayed. As a result, I am talking to AT&T advanced technical support about this "fundamentally significant" issue. Same problem here but I own and have access to both numbers for testing and diagnosis purposes. ISSUE DESCRIPTION: My iPhone 11 Pro is displaying INCORRECT caller ID NAME (i.e. correct phone number but previous phone number OWNER'S NAME) when I dial it from my AT&T home landline number (landline connected to new AT&T router and ATT fiber connection). At the same time, other landline numbers that I call from AT&T home landline number, display MY CORRECT name and number. I am in discussions with AT&T about this issue. AT&T is stumped but good people are attempting to figure this out too. I will report back when any party finds the problem. Unsupported theories that I have as to the possible sources of the problem: 1) old cached CNAM caller ID that my mobile carrier (T-MOBILE) has not updated on a timely basis (apparently caller ID data is provided by the carrier of the phone displaying the number) 2) some incorrect caller ID second level data or 3) some new part of the new FCC system to combat Robocalls related to updating "STIR/SHAKEN caller ID authentication framework in the IP portions of their networks."
Did you let Apple know, either by using the Contact Support link at the top of this page or going to https://apple.com/feedback?
Posting in this user-to-user forum is NOT a way to communicate with Apple.
iOS 14: Wrong Caller ID on Incoming Call
