iOS 14: Wrong Caller ID on Incoming Call

This is preposterous. Why would apple mark an issue or bug like this as solved when I still see the caller ID issue in iOS 14.0.1.

I could see that this is being a predominant issue in calls with Facebook related applications such as Whatsapp and Instagram.

Apple must be liable for its customer experience and need to have this fixed ASAP !

Who are you threatening? Just users here, we don’t care what you buy.

But you should definitely switch to Android. They are perfect in every way, and you will never have any problem with it. But be sure to buy a really good antivirus for it.

Yes, feedback is good. Contacting Apple support is better. The Apple support app in the App Store is the best way, but at least use the Contact Support link at the top of this page. The reason is every reported issue is logged and tracked, and is used to create a profile of the extent of the problem and identify the cause. What’s known is that it’s related to certain messaging apps such as WhatsApp. Identifying the commonality among instances will help pinpoint the root cause and lead to a solution.

This Thread is not Solved.

Rather this is becoming a major issue. Apple is Busy selling in 5G phone and missing on the basic and fundamental functionality of Phone.

Wrong or Last sticky caller ID is a serious issue.

So I have had a detailed an Hour session with Apple Support and was suggested following:

contact carrier as this seems like a carrier issue: I refused to accept this as a solution.

or

delete whatsapp/line and reinstall it. Basically the App whose caller ID is becoming sticky.

Disclaimer: exercise this at your own discretion. Take backup of your chats/Media first.

So I have had a detailed an Hour session with Apple Support and was suggested following:

contact carrier as this seems like a carrier issue: I refused to accept this as a solution.

or

delete whatsapp/line and reinstall it. Basically the App whose caller ID is becoming sticky.

Disclaimer: exercise this at your own discretion. Take backup of your chats/Media first.

My phone is doing the same thing. Every time I call someone on Snapchat or a different application when someone calls me back it says that that person is calling from that app but when i answer it's someone else. Please fix this Apple!!! I accidentally said something inappropriate to somebody who called because I thought it was my friend as a joke 🤦🏽‍♂️

I faced the same issue as well and it turns out that the call waiting option was turned on. I contacted apple customer support and they advised me to turn that off. And I restarted my device and checked for the issue and it appears to be resolved. I think this should solve the issue. Maybe you need to contact apple if it doesn’t work.

Hi ,

Even after updating to 14.0.1 also facing the same problem, even I called support and not able to simulate for the moment during apple troubleshooting , but after that i have faced the same problem and taken screenshot for proof and sent to apple support , seems known issue and many reported the same but no one accepting this and giving a fix.

Regards,

Actually it didn't happen to me anymore since 14.1... but it could also be a coincidence. I only changed 1 thing since then..

(no idea what the setting is in english) in german it would be

Settings->phone->incoming call->from banner i switched to full screen.

But again it could be a coincidence that it just didnt happen for another reason and maybe will reappear again..

its worth a try though.

Luc

The most frustrating thing is that it’s showing names instead of numbers for contacts that are not stored. For instance if a complete freaking stranger calls I get a weird name. I want to see the number not the name. No option to change this exist. This is infuriating as I have to send everyone to voicemail if they are not a stored contact

fabrice133 wrote:

The most frustrating thing is that it’s showing names instead of numbers for contacts that are not stored. For instance if a complete freaking stranger calls I get a weird name. I want to see the number not the name. No option to change this exist. This is infuriating as I have to send everyone to voicemail if they are not a stored contact

Did you update to 14.2?

I discovered something new . The phone rang and it showed the wrong caller (it showed the caller id of the previous call) on the iphone .At t bhe same time it rang on the ipad but the ipad showed the right caller id. Only closing the whatsapp app seems to help with the problem. I do hope that the next update will solve this very big issue

yankel195 wrote:

I discovered something new . The phone rang and it showed the wrong caller (it showed the caller id of the previous call) on the iphone .At t bhe same time it rang on the ipad but the ipad showed the right caller id. Only closing the whatsapp app seems to help with the problem. I do hope that the next update will solve this very big issue

Did you update to 14.2?

Doesn’t look like it did for me and now I had to restart the phone for my pods to work. But the issue I have is that it’s showing names and not numbers for contacts that aren’t stored. This isn’t right. I never asked to see names and I’ve become accustomed to knowing numbers believe it or not. So when the caller id populates random names it affects me badly. Any solution would be helpful.

thanks