iOS 14: Wrong Caller ID on Incoming Call

Hi all, upon updating to iOS 14, the incoming call occasionally shows the wrong contact name.


For example, if Mr. A is calling via direct line, it will show Mr. B calling which is my last call via WhatsApp or LINE.


Anyone would be advise whether is this a bug issue? settings? or etc?


Thank You.

Posted on Sep 19, 2020 4:34 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 15, 2020 12:44 PM

iOS 14 has a major bug Every time you would get a call, the Caller ID on the screen (before you answer the call) shows the WRONG caller name. However, on the recent calls list, you can see the real name of the caller.

The wrong called caller ID appears updating to iOS 14. It usually happens if you are using multiple phone calling apps such as Whatsapp, Line, Skype, etc.

Restart your phone

If you have a phone With Face ID:

  • Press and hold either volume button and the side button until the power off slider appears.
  • Drag the slider, then wait 30 seconds for your device to turn off.
  • To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

If you have an iPhone with a home button

  • Press and hold the side button until the power off slider appears.
  • Drag the slider, then wait 30 seconds for your device to turn off.
  • To turn your device back on, press and hold the side button until you see the Apple logo.

Update to iOS 14.0.1

Apple launched iOS 14.0.1 few days after the launch of iOS 14. Follow the below steps to update your iPhone to the latest version.

  1. Plug your device into power and connect to the Internet with Wi-Fi.
  2. Go to Settings > General, then tap Software Update.
  3. Tap Download and Install. 

Reset your network settings

If nothing works, please reset your network settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

  • Go to Settings
  • Tap on General
  • Click on Reset
  • Select Reset Network Settings.

Please let me know in comments if either of the solution worked for you.




[Link Edited by Moderator]

262 replies

Oct 8, 2020 11:09 PM in response to gonced8

A few days ago I was having an agitated conversation with my parents over the phone. I was running errands for them as they are 70+ and yet again they had given me incorrect information, even though I’ve kept asking them to check and double check the info they give me. So I wasn’t cool as a cucumber when I a few moments after received another check call and the display said my dear parents were calling me back again. “What now?” I thought just I answered. Low and behold, if it wasn’t a very important business call I had been waiting - and done a whole lot of prepping for. And now I must say I botched it as my tone was something less than polite when I answered the phone.


thanks apple. Where can I send you my invoice for the income you cost me on the count of this bug?


ps. I haven’t been keeping track, but it seems to me that this issue has been around longer than since late September. ds.

Oct 13, 2020 12:55 PM in response to irwin_wong

I faced the same issue, i got a direct call but it was showing WhatsApp call and it was showing the name of friend sitting next to me, i asked why he is calling me he said he is not, i showed him my phone saying you are calling me, he showed his phone that he is not, then k answered the call out of curiosity and found that’s my colleague calling me that too on direct line. This is some serious issue.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 14: Wrong Caller ID on Incoming Call

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.