iOS 14 text notification issues

I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 19, 2020 8:45 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 5, 2021 8:17 AM

I've also been fighting this notification issue for months on my iPhone 11 Pro. Apple no help. I discovered that turning off bluetooth on my phone fixed the problem (allowed text notifications to sound and appear, whether the phone was locked or not). But with bluetooth on, notifications only sounded & appeared with the phone unlocked. Obviously, I didn't want to leave bluetooth off all the time.

I also came to realize this issue started when I got a new Apple Watch 6 a few months ago. Coincidence? Taking the watch on and off didn't help. And with the watch on, it didn't sound notifications either.

But the posting from StubbornPixie got me thinking about killing the mirror function on the watch for the Messages app. So, iPhone Watch app>Messages>"Custom" "Notifications Off" seems to have SOLVED THE PROBLEM for me. My iPhone 11 Pro now notifies me of incoming text messages with bluetooth on. I realize my watch won't ping with messages until Apple fixes the root problem, but at least I won't be missing message notifications altogether.

Hope this helps others.

1,668 replies

Nov 19, 2020 12:10 PM in response to Brogelle

I have an iPhone 12 Pro Max and am not receiving any banner, vibration, or sound notifications for text messages (both iMessage and SMS). With all due respect, this is completely unacceptable for a $1400 phone. this is a rudimentary function that has been around long before iPhones even existed. I am missing important work messages, messages from my spouse, as well as missed an emergency text where I did not find out a friend had been rushed to the ER until the next morning when I found out by randomly entering the Messages app for a completely different reason. please do not tell us this is a hardware issue, as my husband is not having this issue on his iPhone 12 Pro Max with all of the same settings as my phone.


I have called Apple Support and was told to do a hard reboot (which I did yesterday and temporarily worked but then screwed up iMessaging completely) but that is not working. I was then told to remove iOS and reinstall via iTunes on my computer (iTunes is still a thing?) what year are we in? I have seen others do this, waste a ton of time, and then it does not work. I was also told this likely will not be fixed until 14.3 release at the earliest. okay so when is that supposed to be? was also told this is a side-effect of upgrading to iOS new releases very early on...1) I work in technology...I know what "release" means and 2) unfortunately due to security permissions, my work requires us to automatically update our phones to the new release as soon as it's publicly available, or they will lock us out of our mobile email.


PLEASE FIX THIS. we are in a global pandemic, the holidays are coming up, and for many of us, the only way we are going to be safely communicating with extended family is via text and phone.


I have solely purchased Apple products for 10 years and unfortunately will have to switch to Android if this is not resolved. really don't want to do this (and essentially waste the $1400 I just spent on this error-ridden device), but a phone without push notifications is worthless to me.

Nov 19, 2020 5:03 PM in response to Brogelle

I had the same issue and read through most of the posts here!!

I may have found a solution (at least worked for me).

as many have said, turning Do Not Disturb on and off has no effect... try this:

Turn do not disturb on.

swipe down to see the Notification Center.

it will show a message saying to turn off the Do Not Disturb. Press this option to turn it off.

and voila!!


seems that turning the DND manually in settings doesn’t work, but through the Notification Center it actually works.

Nov 19, 2020 8:27 PM in response to B_blue

I don't know if you've fixed your issue yet, but I had been having the same problem and have FINALLY found a way to fix it! Turns out it was a setting on my Apple Watch 6, which was new to me also. In the Watch app select Passcode, then scroll all the way to the bottom and turn OFF Wrist Detection. Reading the description there I wasn't sure I wanted to, but I did, and am now getting notification on both the watch, and on the lock screen. Hallelujah!

Nov 19, 2020 10:39 PM in response to Orion_Shade

I did the 14.2.1 update and still did not fix the notifications bug where randomly there is no alert, sound, vibration or banner even though a new text is sitting in my chat window but I'd never know I received a new text unless I looked in the text window. I can't do this for all text windows.


This issue started with IOS 14 on my IPhone-X. I upgraded to the iPhone-12 Pro Max and the bug still remains. Updated to IOS 14.2.1 and text bug remains.


Bug report / feedback has been submitted.

Nov 22, 2020 11:30 AM in response to Natalie2411

While betas are meant to be pre-releases of upcoming software and fixes, often times they themselves have bugs and aren't complete products that will be shipped to the public. Additionally per the terms of the forum as well as the beta itself, it is not to be discussed publicly. One should never use the beta program as a way to "solve and issue early". Beta is beta for a reason, its got bugs and may contain bug fixes, but there's no telling exactly what could be in the next update until its publicly released.

Nov 22, 2020 9:26 PM in response to Brogelle

Absolutely having the same issue. This is a very painful bug. I’m missing so many important work and personal text message notifications.


Apple chat support said engineers are aware. I have a call with Apple support tomorrow night. This needs to be addressed immediately. I have also submitted feedback on this issue. I know this is Thanksgiving week but Apple needs to fix this.


Like all of you, I have tried everything and nothing has worked. A reboot seems to fix for a short time but then it returns. If I’m using the phone I get notifications, seems to happen when phone is locked/screen off. Not 100% sure on that though. Also not getting the notifications on the AW either.

Nov 22, 2020 11:07 PM in response to Brogelle

New iPhone 12 Pro Max. Set it up as a new phone (my yearly purge), and lo and behold, the non-notification iMessage started immediately. I had just wiped my 11 Pro Max to return to AT&T as part of my Next plan. I did not experience the same problems on the 11 Pro Max, for the week or so that I had been using both phones (11 Pro Max was running iOS 14.2 too).


I could not figure why I wasn't receiving notifications all day, especially on a weekend. I tinkered around with the usual suggestions, and was beginning to get really frustrated, after all I had just spent two days going through every app from my old phone (I use iMazing software for my physical backups).


Anyway, after growing increasing ****** off (c'mon these are $1400 phones), I found this thread and decide instead of wasting anymore time, and taking into consideration that I haven't used iTunes in years, I'd go the iTunes "iPhone Restore" + "Restore Backup" route.


And it worked. And it actually didn't take all that long.


Get it together 

Nov 23, 2020 4:04 PM in response to Legendoflee

**update: possible temporary remedy**


So far for me the only way to get my message app notifications to work consistently is to totally close the message app every time you send a text back or you’re not using it. As soon as I open it and leave it open, is when I stop getting those notifications.


it’s a pain in the @ss, but it’s a temporary bandaid that’s working for me.... iPhone X v14.2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 14 text notification issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.