I have an iPhone 12 Pro Max and am not receiving any banner, vibration, or sound notifications for text messages (both iMessage and SMS). With all due respect, this is completely unacceptable for a $1400 phone. this is a rudimentary function that has been around long before iPhones even existed. I am missing important work messages, messages from my spouse, as well as missed an emergency text where I did not find out a friend had been rushed to the ER until the next morning when I found out by randomly entering the Messages app for a completely different reason. please do not tell us this is a hardware issue, as my husband is not having this issue on his iPhone 12 Pro Max with all of the same settings as my phone.
I have called Apple Support and was told to do a hard reboot (which I did yesterday and temporarily worked but then screwed up iMessaging completely) but that is not working. I was then told to remove iOS and reinstall via iTunes on my computer (iTunes is still a thing?) what year are we in? I have seen others do this, waste a ton of time, and then it does not work. I was also told this likely will not be fixed until 14.3 release at the earliest. okay so when is that supposed to be? was also told this is a side-effect of upgrading to iOS new releases very early on...1) I work in technology...I know what "release" means and 2) unfortunately due to security permissions, my work requires us to automatically update our phones to the new release as soon as it's publicly available, or they will lock us out of our mobile email.
PLEASE FIX THIS. we are in a global pandemic, the holidays are coming up, and for many of us, the only way we are going to be safely communicating with extended family is via text and phone.
I have solely purchased Apple products for 10 years and unfortunately will have to switch to Android if this is not resolved. really don't want to do this (and essentially waste the $1400 I just spent on this error-ridden device), but a phone without push notifications is worthless to me.