You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 14 text notification issues

I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 19, 2020 8:45 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 8, 2020 6:17 AM

Like many on here I had been having many of the same issues, missing all sorts of notifications, not just text since upgrading to ios 14 (first 14.1 then 14.2). Here is what fixed my issue... I went to settings->notifications->messages (for this example) and scrolled down to the options section. For the show previews section the "when unlocked (default)" was selected, meaning only notifications would only appear when the phone is unlocked when is hardly ever the case. I switched it always and the issue is now gone. I had to go into may other apps one by one and toggle this option back to always. Showing previews only when unlocked was 100% not my setting before this update.

What is interesting/****** me off is my wife just upgraded to ios14 and did not have issue. I went into her phone to settings->notifications->messages and for her show previews option was selected as "always (default)". Why on her phone she has options listed as "always (default)" and on my is "always" and "when unlocked (default)" I have no clue.

Thanks Apple!

1,668 replies

Dec 2, 2020 4:30 PM in response to Brogelle

I missed some very important text messages alert today, and cost me 1.5 hours with apple support today on this issue. At the end, I asked explicitly if this is an iOS issue, the support person say it is not and asked me to send my phone to apple store to fix. I asked "Are you sure?" Support person:"Yes".

I'm glad I find this thread before I head off to apple store.


BTW, I read in this thread that it is a 'feature' in 14.01 to disable lock screen notification. If true, this is the most idiotic idea ever, whoever makes this product level decision deserves to be fired.

Dec 2, 2020 7:30 PM in response to Brogelle

Curious as to whether or not anyone has had any resolution to this issue?


Just saw yesterday someone post about having notification issues, and am currently realizing I’m also having notification issues :/


Currently running iOS 14.2 on my iPhone 11, and I don’t get any text notifications. No banners, no sounds, barely any push notifications.


Haven’t tried a hard reset or anything, but I kind of assumed it was just my phone being a butt at first, and now I’m wondering if it’s still the iOS update?

Dec 2, 2020 7:46 PM in response to docpat97

I’ve tried being part of the beta program, and they give you the “feedback” app and I’ve literally never seen or heard Apple take any of the “smaller” issues into consideration.


My brother also got a new phone for a gift, literally yesterday (iPhone XR -> 11) and he’s the person I didn’t see the message from. So i kind of assumed maybe his new phone hasn’t been completely set up or something. But I also haven’t gotten text notifications in banner style from any of my other family members all day. I have gotten push notifications though, which is why I thought it was just my brother.


I do have previews turned off in lock screen unless my phone is unlocked so i kind of thought maybe it was that?


Of course, literally the ONLY text notifications I have gotten today that have bannered, pushed, and shown up in my lock screen are from “unknown” numbers or recurring texts messages (e.g., D2L texting me when my grade is updated.)


So, Apple’s move next I suppose.

Dec 2, 2020 7:47 PM in response to somerset123

It honestly doesn’t surprise me. Multiple features stopped working or disabled themselves. I think that is absolutely ridiculous. I also missed important messages from my mom and my boss. Why would an update be designed to disable messages and not inform the users? I honestly don’t know... this issue sounds just like issues that people with androids have. You have to program your phone for alerts because the phone won’t automatically make a sound, light up, or alert you. Very upsetting

Dec 2, 2020 7:52 PM in response to kenziekat94330

Apple needs to fix this update. It’s definitely their move. It never takes them this long to fix something that they’ve messed up in an update. It’s extremely frustrating but I’m glad in a way that it seems that it’s all on Apple and not something that would make me go spend money to have it fixed or to get a new phone. That’s pretty bad that this is that big of an issue for a lot of people. They need to hurry it along and fix it because people need to know when they are being contacted, especially in emergency and important situations. I work from home and I need my phone working fully.

Dec 2, 2020 7:56 PM in response to Blueyes11252002

I didn’t buy from this year’s newest iPhone line, but when we went to go pick up my brother’s phone, I didn’t realize that the older models were also going to be shipped in smaller boxes without the EarPods & a charging brick. Plus, the cord features is USB-C to lightning. it’s not THAT big of a deal, but Apple didn’t do any sort of price reduction. And even moreso, with the iPhone 12 line, they’re an extra $30 compared to last year’s launch of the iPhone 11. Not only are they not gonna give you your accessories, but they’re not gonna even offer a discount for not having the accessories, and for the newest line they’re even gonna charge you more!


Like I said, I’m fine with my phone and charger and AirPods, but I feel like if Apple is going to charge you an arm and a leg for the entry level models that are being sent out with the newest iOS update pre-installed, remove accessories, send out the product in an “environmentally friendly” box that also reduces the shipping costs — the least they can do is make sure the current iOS update actually WORKS.

Dec 2, 2020 11:47 PM in response to lani134

I tweeted apple support and they have been DM ing me about it. I got cross and said this isn’t my problem this is thousands of people when they wanted screenshots. I said there’s nothing to see because there’s no notifications. They are now saying “We understand your position and we will do all we can to help. We ask certain questions and ask to see certain pages to help us craft the best troubleshooting route for the issue. “

so I’ll do all the things they ask and if any of them work I’ll report back here straight away.

Might be worth contacting them on Twitter if you are there @Applesupport they will message you back and maybe they’ll hurry up a bit with it

Dec 3, 2020 5:38 AM in response to Brogelle

I am having the same issue. I have the iPhone 12 Pro, and I keep my phone up to date. Yesterday it randomly started not showing any notification of a text. My phone also hasn’t been ringing when I get calls it just pops up as if my phone is on silent when it’s not. I have missed several important phone calls because of this.

iOS 14 text notification issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.