You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 14 text notification issues

I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 19, 2020 8:45 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 8, 2020 6:17 AM

Like many on here I had been having many of the same issues, missing all sorts of notifications, not just text since upgrading to ios 14 (first 14.1 then 14.2). Here is what fixed my issue... I went to settings->notifications->messages (for this example) and scrolled down to the options section. For the show previews section the "when unlocked (default)" was selected, meaning only notifications would only appear when the phone is unlocked when is hardly ever the case. I switched it always and the issue is now gone. I had to go into may other apps one by one and toggle this option back to always. Showing previews only when unlocked was 100% not my setting before this update.

What is interesting/****** me off is my wife just upgraded to ios14 and did not have issue. I went into her phone to settings->notifications->messages and for her show previews option was selected as "always (default)". Why on her phone she has options listed as "always (default)" and on my is "always" and "when unlocked (default)" I have no clue.

Thanks Apple!

1,668 replies

Dec 6, 2020 7:45 PM in response to Brogelle

I had this problem with my phone since ios 14.2 as well.

it may not work for everyone and it would be a pain if its all contacts

But I had one contact who wouldn’t come through with notifications.

i deleted the text thread, deleted from favorites, and deleted her contact.

I had her text me as if from an unknown number since she wasn’t in my phone.

it worked and had notifications!

was able to readd her to contacts and still works.

Dec 6, 2020 10:07 PM in response to dtola22

Sorry should have been more clearer they asked me to send them screen shots of the settings on my phone. Eg message settings, do not disturb settings.


I did say other day that there is a forum on Apple support and a lot of other people are having the same issue so I doubt it’s anything we have done. It will be some kind of bug in the last update that’s caused this. We can’t all possibly be having the same issue and it’s just a setting that’s off in our phones.

Dec 7, 2020 6:31 AM in response to Sarah Liz 83

So I have had just had the below back from Twitter support


You are correct. Thanks for confirming. Because this is only happening with text messages and iMessage, we wanted to let you know that we’ve heard reports of the issue you're describing, and it’s currently under review. We don’t have a solution at this time, but recommend that you keep your device up-to-date using Software Update.


thought I would let you all know 👍🏻

Dec 7, 2020 7:27 AM in response to Brogelle

I’m having the same issues. I have a 10S, and it’s updated to iOS 14.2. I noticed the issue starting with the update, and it’s mostly with SMS texts from androids. I’ve restarted my phone a LOT, and I’ve turned the iMessages on and off several times. I saw that they came out with an update for iPhone 12s but not any other phone.


Dec 7, 2020 7:58 AM in response to Brogelle

Same issue here. The Apple feedback form is extremely frustrating because, as another user stated, it doesn't even account for the latest iOS. I rely on my phone for work and everyday life. To not know when my messages will randomly decide to stop notifying me that someone has contacted me is beyond problematic. I kept thinking Apple would figure this out and address it ASAP but that was apparently asking too much. This truly needs to get resolved.

Dec 7, 2020 2:06 PM in response to Brogelle

This is detrimental and hurting my business. PLEASE FIX THIS ASAP! I am not getting notifications from numbers that are not "iphone" I signed up with Redfin to receive Real Estate leads and they send out a mass message and whoever replies YES first gets the lead. I am not getting notifications everything is on the highest volume possible and it still DOES NOT notify me. Guess who's not getting leads????

Dec 8, 2020 5:59 AM in response to Brogelle

I have the same issue and at first I thought it was my phone and then my husband said he was experiencing the same thing then I went online and looked it up and saw him hundreds are having the same issue since the update. Absolutely HATE it, it’s so annoying and frustrating especially when I’m waiting for a reply and I think they haven’t and I go into the conversation and they did reply. I WANT the notifications for text or the notification in general to go back to normal!!!!

Dec 8, 2020 11:53 AM in response to Brogelle

I have an iPhone 12 Pro Max and iOS 14.2.1 (the latest update at this time.) Every now and again I’ll get a sound notification and vibration for a text sometimes and other times I won’t even know that I have a text message waiting until either my Apple Watch reminds me or I open my phone to see a red notification on my SMS messaging app. Is there any update here as to what Apple is doing to fix this bug? The point to having a phone is so that you can be reached anywhere, at anytime by a noise and or vibration. This is aggravating especially on a brand new phone.

Dec 8, 2020 12:17 PM in response to dtola22

When I filed my complaint/feedback with Apple just a few minutes ago, I wasn’t even given the option to select the most up to date iOS 14.2.1 the latest option available was 14.1 so that kind of clues me in that they’re behind. According to a couple things I’ve read they intentionally wrote this into the update, why is beyond me. The point of having a phone is to be reached anytime, anywhere for any reason and this hinders that. From what I have found, originally the latest update was meant for the 12 mini’s in response to screen responsiveness, however all other 12 models have been the fall outs. I haven’t even had this phone 2 weeks and now this is what I’m dealing with, let’s hope they get it together and repair this bug.

iOS 14 text notification issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.