You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 14 text notification issues

I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 19, 2020 8:45 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 8, 2020 6:17 AM

Like many on here I had been having many of the same issues, missing all sorts of notifications, not just text since upgrading to ios 14 (first 14.1 then 14.2). Here is what fixed my issue... I went to settings->notifications->messages (for this example) and scrolled down to the options section. For the show previews section the "when unlocked (default)" was selected, meaning only notifications would only appear when the phone is unlocked when is hardly ever the case. I switched it always and the issue is now gone. I had to go into may other apps one by one and toggle this option back to always. Showing previews only when unlocked was 100% not my setting before this update.

What is interesting/****** me off is my wife just upgraded to ios14 and did not have issue. I went into her phone to settings->notifications->messages and for her show previews option was selected as "always (default)". Why on her phone she has options listed as "always (default)" and on my is "always" and "when unlocked (default)" I have no clue.

Thanks Apple!

1,668 replies

Dec 8, 2020 4:34 PM in response to uofmtiger1129

I have been on the phone with a senior agent. My case was sent to their engineers and they are dragging their heals. They tried to blame my phone carrier. I sent the senior agent the link to this thread.


They are aware of this issue but not sure that it will be in the next software update but it is possible. She doesn’t see any information about the next software update.

Dec 8, 2020 6:40 PM in response to Brogelle

Having the same issue. It’s a terrible update, I’ve been missing important texts for work because I don’t receive the notification and it doesn’t sit on the Lock Screen. Moreover, I’ll think someone hasn’t responded to me so I follow up with them hours later just to find out they responded four hours ago. This needs to be fixed or able to turn on and off for those that do like it.

Dec 9, 2020 1:31 AM in response to Brogelle

This is absolutely absurd, I didn’t pay $1800 for a phone that doesn’t serve its main purpose, which is communication.

This has been an ongoing issue for months for some people and nothing has been done about it?

I have reset the **** out of my phone, which lead to a high level of inconvenience and I’m still not receiving the correct notifications.

My main form of communication is through text messaging, I can’t very well ask lawyers to communicate quickly with me through Facebook effing messenger.

Dec 9, 2020 3:53 AM in response to Brogelle

As soon as I downloaded ios14 I stopping getting a lot of text notifications. I don’t get a sound, nor a banner. I don’t even register that these messages haven’t even been opened yet. I am missing messages for holiday planning, wedding planning, and work messages for hours...I have to actually intentionally open the text string to even see that I have messages with no indication that anything has been left unread. It’s super frustrating. When is this going to be fixed?? It’s seriously impacting my job.

Dec 9, 2020 4:00 AM in response to Blue8721

They tried to blame this problem on my cellphone carrier. I sent the senior advisor the link to this discussion and told her to read it. I said to her that it can’t be my carrier as there are many of us and we all can’t be on the same carrier. She said, “oh, you’re right “ there is supposed to be a 14.3 update next week but she is not sure that it is covered in this update. I told her that if it is not fixed soon I will be leaving Apple. I also told her that I want compensation for this issue. It has now spread to my Facebook messenger notifications.

Dec 9, 2020 5:11 AM in response to Brogelle

I have an iphone 11 and iOS 14.2 my text notification issues seems to be a little more specific. If I reply to a text and close the app and they reply back immediately I don't get any type notice at all. I spend hours thinking I didn't get a response from them only to open the text and see they replied immediately. This has happened multiple times with different text streams. Any one else had this experience?

Dec 9, 2020 6:02 AM in response to Skicolo16

It’s been a month what’s a few more days? (I’m very irritated too but realize there is nothing I can do at this point). Unless you’re registered as a beta tester there is no way to get it before official release, which will be Monday. I’ve seen mixed things in forums on Macrumors from users who have 14.3-some say it’s fixed, others reported it isn’t... so I wouldn’t set expectations too high just yet.

iOS 14 text notification issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.