iOS 14 text notification issues

I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 19, 2020 8:45 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 5, 2021 8:17 AM

I've also been fighting this notification issue for months on my iPhone 11 Pro. Apple no help. I discovered that turning off bluetooth on my phone fixed the problem (allowed text notifications to sound and appear, whether the phone was locked or not). But with bluetooth on, notifications only sounded & appeared with the phone unlocked. Obviously, I didn't want to leave bluetooth off all the time.

I also came to realize this issue started when I got a new Apple Watch 6 a few months ago. Coincidence? Taking the watch on and off didn't help. And with the watch on, it didn't sound notifications either.

But the posting from StubbornPixie got me thinking about killing the mirror function on the watch for the Messages app. So, iPhone Watch app>Messages>"Custom" "Notifications Off" seems to have SOLVED THE PROBLEM for me. My iPhone 11 Pro now notifies me of incoming text messages with bluetooth on. I realize my watch won't ping with messages until Apple fixes the root problem, but at least I won't be missing message notifications altogether.

Hope this helps others.

1,668 replies

Sep 25, 2020 8:33 PM in response to Brogelle

I have not been getting sound notifications for text messages for a number of months. I have tried 20 different suggested fixes and nothing works. I have tried the do not disturb settings, notification settings, volume button settings, my watch settings, and absolutely nothing will fix it. I had a competition in my office to see if anyone could fix it and no one could. I can’t keep using Apple because I cannot go without getting notifications for text messages. I’m about to put out a reward for finding the solution! I have the new iOS 14 and new Apple Watch 6. So frustrating.

Sep 30, 2020 5:44 PM in response to IdrisSeabright

This is to Jullemannen. I know this is the way iPhone and Apple Watch are supposed to work but that is not how they have been working since I updated to iOS 14 on my iPhone. I do not receive any alerts on my iPhone and more often none on my Apple Watch also. There is a problem with text alerts since the update. I have a list of other problems I am finding too but haven’t had time to call Apple. Someone said a few days ago that they talked to Apple and they were aware of the text alert problem and were working on fixing it.

Oct 18, 2020 8:28 AM in response to Brogelle

I had no notifications on text, phone, reminders, etc. I used this link provided in the Apple documentation & it worked. I get sound and banners but not any red numbers like you would see on text or email. Or even calls.


The guy said updating to 14.2 fixes it but I haven't gotten it yet.


the answer currently without any updates is to add a notification in the shortcut. If you changed apps or added widgets.


https://support.apple.com/guide/shortcuts/use-the-show-notification-action-apd2175adcab/ios



Oct 24, 2020 2:33 PM in response to Jellicle_Cat

It is something apple has done i did some checking and it started with the 14.0.0 update and i checked the same to make sure i did not just have one person muted, but i figure the more people that complain to apple as i have done about not get the “ding” of a message while in a call, the quicker they will revert it back. Its not just message /text , its email, messenger... all notification audible tones that are not present while on a call.

Nov 7, 2020 7:33 AM in response to Brogelle

Just started having this issue the day after I updated to 14.2.


I was texting two people and hadn’t gotta a reply in over an hour which was strange so I open my phone, it has no red 1 notification over message app, then I open the app and there was a 2-3 messages from these two people from almost an hour ago.


further, I noticed if my phone is open but I have I’ll get a message notification but only for a split second and it disappears on the unlock screen and still no red one.

Nov 19, 2020 6:20 AM in response to Brogelle

I am having the same issue. I did not have it until updating to iOS14 and pretty sure I did not have the issue until it updated to 14.2. It is random. Some times messages from a particular person come through and other times they do not. I have made sure no one is blocked; all notifications are turned on for messages; iMessage is turned on; reset my settings; then reset the entire phone. Nothing has resolved it. I saw on another page where Apple watch could help because it seems to still catch the messages even if they phone does not. This is not the case with me. My apple watch behaves exactly like the phone. I do not know what to do. I have iPhone 11. Thanks for any help! This is ridiculous. I have had this happen to multiple people in my contact list. Sometimes the messages pop up and sometimes they do not.

Dec 1, 2020 2:49 PM in response to preachercam

I also JUST got off the phone with a “senior” advisor at apple and she wanted to troubleshoot with me and I said no I’ve done all the troubleshooting. I spent around 4 hours of that 2 weeks ago. This is not a user error, it’s a bug in the update. So I kept telling her it’s a bug only effecting the messages app, at least for me I said. My fb messenger app gives me ALL of my notifications without error.


after about 5 mins of me telling her I’m just trying to spread the word to get this corrected on apples end she thanked me for the feedback essentially and hung up

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 14 text notification issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.