iOS 14 text notification issues

I missed some very important text messages alert today, and cost me 1.5 hours with apple support today on this issue. At the end, I asked explicitly if this is an iOS issue, the support person say it is not and asked me to send my phone to apple store to fix. I asked "Are you sure?" Support person:"Yes".

I'm glad I find this thread before I head off to apple store.

BTW, I read in this thread that it is a 'feature' in 14.01 to disable lock screen notification. If true, this is the most idiotic idea ever, whoever makes this product level decision deserves to be fired.

Today, I've seen several reports that the public 14.3 beta has corrected this text notification issue/bug. Can anyone in this thread confirm that? Although I previously did that type of work with Palm and WebOS back in the day, I'm not a beta user/tester for IOS.

Is anyone running with 14.3 beta?

Apple needs to fix this update. It’s definitely their move. It never takes them this long to fix something that they’ve messed up in an update. It’s extremely frustrating but I’m glad in a way that it seems that it’s all on Apple and not something that would make me go spend money to have it fixed or to get a new phone. That’s pretty bad that this is that big of an issue for a lot of people. They need to hurry it along and fix it because people need to know when they are being contacted, especially in emergency and important situations. I work from home and I need my phone working fully.

kwas156 wrote:

Product Feedback - Apple

Report this problem at this link. Apparently, from what I read, Apple DOES NOT READ this blog.

You are correct. This is not a blog. It's a user-to-user technical support forum. Apple's participation here is minimal.

I also sent a DM on Twitter to Apple support. At least they are acknowledging the problem and didn’t suggest restoring or resetting the phone etc. Hopefully it will be soon as this is affecting me at work and not just socially. In the meantime keep leaving feedback, contacting support via all channels as this forum is just user to user and while I’d be surprised if they didn’t monitor at all they definitely don’t interact or use posts here as official bug reports.

If it really is a core iOS software issue it stands to reason there is no true “Rick until they release a software update so naturally they’re going to try and propose various things that could help. In this case it seems there is no one fix for all issues. Wait we must.

Sorry should have been more clearer they asked me to send them screen shots of the settings on my phone. Eg message settings, do not disturb settings.

I did say other day that there is a forum on Apple support and a lot of other people are having the same issue so I doubt it’s anything we have done. It will be some kind of bug in the last update that’s caused this. We can’t all possibly be having the same issue and it’s just a setting that’s off in our phones.

Im having the same issue. I called and spoke to someone and they said a ticket was opened on December 3rd for this issue and to basically wait for a update. But the more people of call in and complain the quicker they will move it up the list.

14.2.1 software here with the regular iPhone 12 and this is happening. Getting super annoying. No banner notification, no sound or vibration, no notification in the top right corner of the widget, nothing even within the app to suggest a new message was received. I’ve missed SO many important messages because of this and it’s getting old.

I have been on the phone with a senior agent. My case was sent to their engineers and they are dragging their heals. They tried to blame my phone carrier. I sent the senior agent the link to this thread.

They are aware of this issue but not sure that it will be in the next software update but it is possible. She doesn’t see any information about the next software update.

I’m fully convinced that this issue is a combination of conflicting notifications within the newest software between Apple Watch/Bluetooth connection to Air Pods and settings to “announce” text messages and being on an Audio or FaceTime call on the phone. I think there are massive issues across these devices and notification conflicts.

i think a lot of my lack of notification issues are also not a “lack” but the vibration I normally use to notify me is softer and/or non-existent so it makes me think I missed it. This explains why Apple keeps blaming the issue on other things.

Im honestly shocked with how long it has taken Apple to resolve. Which makes me think this is a deep seeded issue within the new shortcut integration as well... not that anyone needs to hear it but it’s just ridiculous to have a device that doesn’t work properly to have ZERO resolution after this much time.

Brogelle wrote:

I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.

[Re-Titled by Moderator]

Since this issue has continued since at least September, perhaps people should send their dissatisfaction to Apple directly; I just did that myself via this link Feedback - iPhone - Apple . Unfathomable to me that those of us who have contacted Apple Support have found Agents don't even have the information that there is a bug and spend hours (of their time and ours) trying to help us.

I have had this issue since I upgraded to the iPhone 11 Pro Max and Watch S5. I believe it started with iOS 13. It's intermittent, but tends to mostly inoperable. Text message notifications and sometimes phone calls do not come through with the audible and visual settings set to "on," consequently, I can go long spans without notification on critical messages. It's not a reproducible error "on command," so I can't just show up at a genius bar and show them. Often, the only way I know about a message is the haptic feedback I get from my watch (also always silenced intentionally), otherwise I'd never know I've received a message without picking up the phone.

On top of this, I've experienced situations when I have the volume on the phone set to OFF and I'll get an audible text ping for a message, even though I shouldn't. Something is wrong and needs to be fixed. Glad to know finally, after over a year of this, I'm not crazy. LOL.

Yes! Call Apple. Make it a pain in their button ;-) until this gets fixed. If it causes them no pain, it will not be addressed.

As many others have stated, all my troubles started on the very day I installed iOS 14.

The notifications are shown well to me, but the sounds are not reproduced, sometimes fixed alone, but most of the time they do not ring, especially with whatsapp and messages, with restarting the phone does not solve, sometimes it resolves when you activate silence with the physical button and deactivate it, lasts for a while and again stop playing.

Thank you!