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iOS 14 text notification issues

I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 19, 2020 8:45 AM

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Question marked as Top-ranking reply

Posted on Nov 8, 2020 6:17 AM

Like many on here I had been having many of the same issues, missing all sorts of notifications, not just text since upgrading to ios 14 (first 14.1 then 14.2). Here is what fixed my issue... I went to settings->notifications->messages (for this example) and scrolled down to the options section. For the show previews section the "when unlocked (default)" was selected, meaning only notifications would only appear when the phone is unlocked when is hardly ever the case. I switched it always and the issue is now gone. I had to go into may other apps one by one and toggle this option back to always. Showing previews only when unlocked was 100% not my setting before this update.

What is interesting/****** me off is my wife just upgraded to ios14 and did not have issue. I went into her phone to settings->notifications->messages and for her show previews option was selected as "always (default)". Why on her phone she has options listed as "always (default)" and on my is "always" and "when unlocked (default)" I have no clue.

Thanks Apple!

1,668 replies

Dec 14, 2020 11:14 AM in response to Brogelle

The notifications are shown well to me, but the sounds are not reproduced, sometimes fixed alone, but most of the time they do not ring, especially with whatsapp and messages, with restarting the phone does not solve, sometimes it resolves when you activate silence with the physical button and deactivate it, lasts for a while and again stop playing.


Thank you!

Dec 14, 2020 12:34 PM in response to Brogelle

Hi


I’ve been having a problem with soft notifications ever since iOS 14. I found something today. Ringtones play at full Volume no problem. Ok so please test this. Put ringtone volume on full. Go to sounds and select ringtone , choose any ringtone and notice the volume. Ok go to text notification and play the same tone. Notice that it’s softer. Now while it’s playing swipe down the control panel. Notice volume bar should be completely full. Just tap on the volume bar and notice the volume raises like 20% even though it’s already at full?????? What the ****?? Only happens under notifications. All my notifications are so soft I never hear them. Even though all volume is on full.

Dec 14, 2020 12:58 PM in response to Brogelle

My notifications were working fine, but my phone wouldn’t save the name of a new contact. So I googled and followed the instructions to turn off and on my phone. Ever since, I never get a text notification! luckily my phone now saves names for new contacts, but I don’t get any notifications for people that text me. I go hours before I realize they texted me back. It’s so frustrating.

Dec 14, 2020 2:35 PM in response to Brogelle

Says a lot about this problem to have so many "me too" posts that I just had to "UnFollow" it because of getting so many emails! Not to mention that the initial post started September 19, THREE FULL MONTHS, at last check I saw 109,781 views, 700 replies. Many on thread said they have open Cases with Apple (and yes, I know this Discussion Forum is not officially read by Apple, but I do know that I for one did read them some posts and tell them how long this has been going on and how many posts).

Shocking to me still that a simple search on Apple Support doesn't pull this up as a Known Problem, being worked! Not to mention perhaps a more proactive public statement to let us KNOW we can't rely on texts. Not all texts are just social chats, a lot of important things go on (business, negotiating pickups and deliveries during pandemic, keeping in touch with people who may need help)


Dec 14, 2020 2:46 PM in response to Mustang92690

I am in process of doing Software Update to 14.3, will report back. Looks very promising that the notes for the upgrade did mention the problems we are having. Too bad Apple didn't let their support staff know this fix was in the works. I bet they are beyond frustrated (gotta be hard for them to be out there trying to help us and dealing with customer frustration!)


Dec 14, 2020 3:58 PM in response to Brogelle

I too have had notification issues not just with text's but any notifications, I've checked all settings several times, turned off all notification settings on my watch and still no notifications. Also, for literally at least three months, my ringer volume switches from Ringer to Silent Mode constantly, sometimes if I press one of the volume buttons it will switch to Silent Mode. I've reported this to Apple three or four times with every update!


When do long-term non-fixed bugs, especially when they effect crucial daily work, become a class action suit issue? I know we live in a very litigious society, however, these kind of bugs are not acceptable! What about those in emergency situation's where notifications can mean life or death...


P.S. I'm currently on 14.3 and as I type this, alerts appear, but there is no sound for any of them!

Dec 15, 2020 8:32 AM in response to visilino

I just updated to 14.3 also.

I *used to* miss about 90% of text notifications and get 10%.

After update, so far I'm getting more notifications than before, but it's still broken.

Phone still RECEIVES the texts. It just doesn't NOTIFY me that they were received. No sound. No vibration. No screen wakeup.

Maybe better? But definitely not fixed. :/

Hmmm. Based on this and news from others about the iPhone 12, that answers the question of whether I"d want a more expensive phone that also doesn't work!

Dec 15, 2020 9:22 AM in response to Mustang92690

So far so good on my end. Texts behavior is back to normal for me. I've got banners, audible tones and hepatic feedback with new texts since updating to 14.3. I'll continue to monitor this but I've never been able to get through a day without being affected by the issue.


FYI: I can't speak to other apps (WHATSAPP, etc) since either I didn't have those apps or wasn't affected by those apps not working correctly.

Dec 15, 2020 12:18 PM in response to merle161

Update to 14.3 helped SOME. But I still get iMessages to phone that are there… but no haptic, no audio, no screen lighting up. It's probably 50% better so far. But it's still intermittent.


My issue is related to cell tower signal strength (I think). There's ONE spot in my house (my work desk, lucky me) where this happens most. Ironically, it's iMessages that fail. Apple's own app.


Yes. I've tried it with iMessage off on work machine. Work machine on/off. Bluetooth on/off. Wifi on/off. About 5 clean installs. 12 hours on phone with tech support.


I've reset every setting there is. No magic answer has risen to the top and worked.

iOS 14 text notification issues

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