iOS 14 text notification issues

PaulaMesa, you are right, the problem is the mobile carrier!! Thanks to your comment I began to remember and check emails, I identified that the problem of notifications started the same day that I made a change of plan with my mobile carrier Claro (that's the name of my mobile carrier in my country). I have done a test, I put in my iPhone a chip of another number and the notifications started working without problems;  then I put my chip in another cell phone and that cell phone stopped receiving notifications.

In conclusion, as “PaulaMesa” said, the problem is the mobile carrier.  Now I have to call Claro and I hope that the technology area knows how to fix this, or my last option will be to change the mobile carrier.

This explains why no solution at the iOS level solved the problem, and why not even changing the device was fixed. Check if you recently made changes to your mobile carrier. I hope this can help you.

I struggled with this for a very long time- what the problem ended up being for me was how my Apple Watch was set up and mirroring my phone- I finally fixed this by turning off Do Not Disturb and Mirror My Phone on my watch settings! Hope this helps! Took me forever to figure out it was my watch settings causing the problem.

i turned on the location services after I saw that the clock couldn’t sync with my current location. After that, the notifications came in! Thanks!

look at the do not disturb settings, I turned of scheduled option as this silences phone always or when locked, all notifications now work

Jullemannen wrote:

An interesting detail is that I can make it work IF I take off my Apple Watch. Then text notifications / vibration work exactly as they should on my iPhone.

The way notifications work if you have an Apple Watch are as follows:

iPhone locked/watch locked - notifications sound on phone

iPhone locked/watch unlocked - notifications sound on watch

iPhone unlocked/watch unlocked - notifications sound on phone

That is as it has always been.

Yeah. I kept seeing troubleshooting tips to make sure DND isn’t on. Well it’s not but it appears the “Silence:", either option “Always” or “While phone is locked" might be active even though DND is NOT enabled. That setting always troubled me because you can’t select something like “Never”. Hoping they fix too!

I have tried everything that everyone has suggested including updating to 14.2 and nothing worked. When my iPhone is unlocked I get text notifications. When my iPhone is locked I get text notifications on my Apple Watch. The problem has been when I am on Bluetooth, my MacBook or my iPad. I get no text alerts. Someone said Apple support said to try a factory reset. I wanted to confirm that is the next option because it is such a pain restoring. I talked to Apple support and she said I did everything I could do and the next option in fact was a restore. I backed up my iPhone to iCloud then did restore through iTunes. It has taken most of the afternoon to getting everything back from iCloud but it appears the problem is fixed. As it was explained to me sometimes we need to wipe out the software and reinstall the current version as if it is a new iPhone. Makes sense. Fingers crossed that I keep getting text alerts now.

I have worked most of the day with Apple support and an iOS Senior Advisor regarding this issue on my iPhone 12 running 14.2. So far I have reset my phone, reset all settings and done the full OS replacement via iTunes. Nothing has worked. All notification settings look good and are what you'd expect.

I also have an apple watch where the notifications have continued to work fine.

So far, the only fix is to turn off Bluetooth on my phone. In other words, when Bluetooth is enabled, I don't receive any notifications on my iPhone when locked. When I disable Bluetooth, the notifications appear on my lock screen as expected.

Not sure if this helps anyone, but I'd be curious if this also works for anyone else. I have another call with Apple tomorrow and would like to report more on the issue.

I did the same thing and that is what Apple Support said to do. Back up to iCloud, do a restore which wipes out my iPhone through iTunes and then set up my iPhone from iCloud like it is a new iPhone. Everything is working now.

I called Apple and the lady told me to turn off for 10 seconds both the airplane mode and do not disturb features and then turn them on. (one at a time). So far it has worked. Apparently they have a 14.2.1 update but it is only for the iPhone 12. Hopefully they will come up with an update soon for. older phones.

UPDATE: It appears when reaching out to Apple in regards to this issue, they are now addressing it as a known bug they are reviewing. There is NO solution to this issue known by Apple at this time, and I have personally tried everything, so I wouldn’t waste your time trying any ‘solutions’ talked about in this thread!

I called Apple support, and they walked me through a fix which is not related to the problem necessarily.

Go to Settings->Messages->Send & Recieve and Un-check all of your “send & receive” email addresses or other phone numbers except for ONE on the device your using, in my case it was my cell phone number.

That fixed it for me, even though it’s not a long-term or root cause fix as I’d like to get messages from my Apple ID email as well but it’ll do until they fix it in an update.

I have been experiencing the same issue! I found that the issue was only occurring to messages that were 'pinned' in my messages app. When I unpinned all my contacts in my messages app, I stopped experiencing the issue. I hope this helps.

Here’s what sometimes worked for me . If I click on the person’s name and then on info , I check if hide alert is not toggled on . Also sometimes I go to notification settings for Message ( or any other message app) and toggle it off and back on them restart phone . Worked for me but bug comes back after a few weeks and I redo the steps again . It’s obviously a software bug

When I updated to 14.2 a new feature popped up in my contacts that i can only view when I am contacted under the text message ( not in the contact feature ) it’s called “ hide alert “

when I turn that off that contact functions normally

updating to 14.3 allows only the contacts to which I have turned that feature off to function normally

all contacts who have yet to contact me will not give me an audible notification until i manually change this feature