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iOS 14 text notification issues

I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 19, 2020 8:45 AM

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Question marked as Top-ranking reply

Posted on Nov 8, 2020 6:17 AM

Like many on here I had been having many of the same issues, missing all sorts of notifications, not just text since upgrading to ios 14 (first 14.1 then 14.2). Here is what fixed my issue... I went to settings->notifications->messages (for this example) and scrolled down to the options section. For the show previews section the "when unlocked (default)" was selected, meaning only notifications would only appear when the phone is unlocked when is hardly ever the case. I switched it always and the issue is now gone. I had to go into may other apps one by one and toggle this option back to always. Showing previews only when unlocked was 100% not my setting before this update.

What is interesting/****** me off is my wife just upgraded to ios14 and did not have issue. I went into her phone to settings->notifications->messages and for her show previews option was selected as "always (default)". Why on her phone she has options listed as "always (default)" and on my is "always" and "when unlocked (default)" I have no clue.

Thanks Apple!

1,668 replies

Dec 6, 2020 6:22 AM in response to Skicolo16




I also sent a DM on Twitter to Apple support. At least they are acknowledging the problem and didn’t suggest restoring or resetting the phone etc. Hopefully it will be soon as this is affecting me at work and not just socially. In the meantime keep leaving feedback, contacting support via all channels as this forum is just user to user and while I’d be surprised if they didn’t monitor at all they definitely don’t interact or use posts here as official bug reports.


Jan 15, 2021 3:41 PM in response to Beachlala

Some of the suggested solutions seemed weak but in the end I just now shut down my phone and restarted, the weakest solution of all but often most effective. It didn’t fix it, but it did show a crescent moon beside the name of the person whose texts were coming in mute. This time when I clicked on the “i” it said that the one individual had “Hide Alerts” turned on. I did not ever turn that on and I don’t even know how it could’ve been hit accidentally since I never go into that section of the information about him...except when I don’t get notified of texts. Which I did earlier and that wasn’t turned on. I like to think all’s well that ends well but, come on.

Mar 11, 2021 12:57 PM in response to MistyBlue17

To find out if we all have the same error, you can do this test: In my case I enter WhatsApp Web and after 8-10 minutes it shows me "Teléfono sin conexión (Phone without connection)", that is to say, basically my iPhone disconnects from the internet and that's why it doesn't the notifications of any application that uses the internet work (WhatsApp, iMessage, Instagram, Telegram, etc).

Can you do the tests and confirm if it is the same in your case?

May 15, 2021 10:44 PM in response to preachercam

I love how the moderator removed Tim

Cook's email address like we couldn't figure that one out...


Anyway - Just wanted to let everyone know that I finally I fixed my issue after 6 months of this nonsense. I bought a Samsung Galaxy A12 for $180. And I haven't missed a notification since. Is it the best phone ever? Nah. Is it functional? Yeah. Have I died from using it? Nah. Good enough. Good luck yall. I'll be following the thread on my new phone. This was the last thing I sent via Apple Chat supoort.:


" iOS Notifications STILL not working SEVEN MONTHS later. I'm not even bothering to type how much **** I have gone through to try and fix this issue. Case: 101237160691 Opened 11/20/20. Started as just an iMessage issue. Closed after tech support told me it was a third-party bluetooth issue. ********. Reopened 03/11/21. I sent a lot of screenshots. Case was closed without any resolution by telling me they had tried to call on 03/16/21, but A: I received no calls that were not in my contacts on that day and B: The support agent said he would follow up to schedule a call, which he did not. I have now missed important work notifications that have cost me over $600 from multiple apps including Apple Messages, Facebook, Instagram, and WhatsApp. I have restored my phone so many times that I keep a list of apps I need to download after a clean install in my Notes. Which is ridiculous.


READ THE THREAD: https://discussions.apple.com/thread/251815788?page=93


93 pages, 11,055 replies since September 19, 2020.


I worked for Apple for 10 years in Customer Relations out of Austin, TX. This is embarrassing and I just had to buy a Samsung. "

Sep 28, 2020 5:17 PM in response to xtof888

Reset all didn’t work . I somehow fixed by uninstalling apps one by one and reinstalling them . When doing so , iOS prompts you to enable notifications and it seems that it did fix it .

For apple : looks to me that the new update is bypassing/overwriting/ignoring the notifications settings by setting them to false by default . Only a fresh reinstall seems to fix it .

Sep 28, 2020 5:55 PM in response to Brogelle

I have the same issues I reset all settings and didnt work. I reset setting and contents and same problem. I talked to apple they told me to restore my phone using itunes because it would refresh the software and set it up as new without transfering any app, I was thinking it would work but it didnt. Went to apple store and they wanted to do the same but ended up telling me even if they restore the phone it might not work. Its a software issue, please apple get this problem fixed I really need to get notifications while im on a call.

iOS 14 text notification issues

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