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iOS 14 text notification issues

I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 19, 2020 8:45 AM

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Question marked as Top-ranking reply

Posted on Nov 8, 2020 6:17 AM

Like many on here I had been having many of the same issues, missing all sorts of notifications, not just text since upgrading to ios 14 (first 14.1 then 14.2). Here is what fixed my issue... I went to settings->notifications->messages (for this example) and scrolled down to the options section. For the show previews section the "when unlocked (default)" was selected, meaning only notifications would only appear when the phone is unlocked when is hardly ever the case. I switched it always and the issue is now gone. I had to go into may other apps one by one and toggle this option back to always. Showing previews only when unlocked was 100% not my setting before this update.

What is interesting/****** me off is my wife just upgraded to ios14 and did not have issue. I went into her phone to settings->notifications->messages and for her show previews option was selected as "always (default)". Why on her phone she has options listed as "always (default)" and on my is "always" and "when unlocked (default)" I have no clue.

Thanks Apple!

1,668 replies

Sep 29, 2020 8:55 AM in response to Brogelle

I literally spent all day yesterday googling answers to this question and asked everyone I know to no avail. I wasn't getting a single notification for my messages after the update, all gone. And this morning I thought to check the notifications! My notification switch for messages was turned off. And boom it’s working again! Don’t know if you’ve already done this but I had to share since NO ONE thought to mention this. Good luck!

Sep 29, 2020 10:08 AM in response to Chevyman1977

OMG now, in addition to no alert notifications, I find that Messages on my iPhone are not syncing to my MacBook Pro and iPad. I manually synced to iCloud and the texts on my iPhone are still not in my other devices. They have not synced since I did what someone suggested and did a reset. I have checked my settings and everything is set up to sync. Nothing is turned off. Can't figure out why my messages stopped syncing to my other devices. I am so frustrated.

Sep 29, 2020 10:10 PM in response to Brogelle

I am having the same issues when I had iOS 13.2. I’ve updated to iOS 14 and I’m still having the same issues. I checked notifications, do not disturb, made sure I had a sound for my text, and my phone isn’t on silent mode. I hope they fix it soon. I’ve also restarted my phone and also resented my settings. The only thing left is a factory reset.

Sep 30, 2020 5:33 AM in response to Brogelle

Text notifications / vibration do not work in silent mode with locked screen in iOS 14 on my iPhone 11 Pro Max. However, I get vibration / notifications on my Apple Watch 4, which is also set in silent mode.


An interesting detail is that I can make it work IF I take off my Apple Watch. Then text notifications / vibration work exactly as they should on my iPhone.

Sep 30, 2020 7:39 AM in response to Brogelle

My Iphone doesnt notify me anymore concerning text messages coming in and some phone calls now. I made sure all my settings were set up properly. This is a new problem that started directly after the 14 update. There are a lot of posts on here about the same issue but I haven’t noticed any resolutions. Please help!

Sep 30, 2020 9:38 AM in response to Jullemannen

Jullemannen wrote:

An interesting detail is that I can make it work IF I take off my Apple Watch. Then text notifications / vibration work exactly as they should on my iPhone.

The way notifications work if you have an Apple Watch are as follows:


iPhone locked/watch locked - notifications sound on phone

iPhone locked/watch unlocked - notifications sound on watch

iPhone unlocked/watch unlocked - notifications sound on phone


That is as it has always been.

Sep 30, 2020 5:44 PM in response to IdrisSeabright

This is to Jullemannen. I know this is the way iPhone and Apple Watch are supposed to work but that is not how they have been working since I updated to iOS 14 on my iPhone. I do not receive any alerts on my iPhone and more often none on my Apple Watch also. There is a problem with text alerts since the update. I have a list of other problems I am finding too but haven’t had time to call Apple. Someone said a few days ago that they talked to Apple and they were aware of the text alert problem and were working on fixing it.

Oct 1, 2020 9:22 AM in response to Jgib49

Yeah. I kept seeing troubleshooting tips to make sure DND isn’t on. Well it’s not but it appears the “Silence:", either option “Always” or “While phone is locked" might be active even though DND is NOT enabled. That setting always troubled me because you can’t select something like “Never”. Hoping they fix too!

Oct 1, 2020 1:31 PM in response to Brogelle

Hi everyone,


This is the first time I've been signed in to apple communities so I hope I'm posting this in the right place.


I ended up solving this issue for myself with my new iPhone SE and ios14 just now. I went into an iMessage/text conversation with someone, clicked on "info" (where you can edit the contact's info). I scrolled down and there is an option called "hide alerts" and it was turned on! I turned it off now all of my vibrations and sounds come through like they should. I should also note that when I changed the setting for this one contact, it changed it for all of my contacts. I hope this helps some of you too!

Oct 1, 2020 5:39 PM in response to Brogelle

I may have the solution.

I have had the same problem: no alert sound or banner when receiving text messages on IOS 14 when the display screen is dark and locked. I went through all of the suggestions in the settings: checking Do Not disturb, checking sound settings, restarting, and other items. None worked.


Then one day my wife and I were testing the alerts we decided to "Swipe Down," to view any notifications. It did not show any text notification, BUT, there was a notification stating that all notifications would be silenced until "Do Not Disturb is Turned Off." Then we touched that message, and a box appeared underneath that to "turn off the Do Not Disturb." We hit the box and it turned off the "Do Not Disturb." Oddly I had already checked in Settings and made sure that I did not have "Do Not Disturb" turned on. But we clicked the box anyway, and it worked. From that time on, all of my alerts are working. Very strange.


It seems that, somehow, the "Do Not Disturb" is screwed up in IOS 14 making it appear to be operating even when you turned it off.


So, test your messages by swiping down and this may work.

iOS 14 text notification issues

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