iOS 14 text notification issues

I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 19, 2020 8:45 AM

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Posted on Mar 5, 2021 8:17 AM

I've also been fighting this notification issue for months on my iPhone 11 Pro. Apple no help. I discovered that turning off bluetooth on my phone fixed the problem (allowed text notifications to sound and appear, whether the phone was locked or not). But with bluetooth on, notifications only sounded & appeared with the phone unlocked. Obviously, I didn't want to leave bluetooth off all the time.

I also came to realize this issue started when I got a new Apple Watch 6 a few months ago. Coincidence? Taking the watch on and off didn't help. And with the watch on, it didn't sound notifications either.

But the posting from StubbornPixie got me thinking about killing the mirror function on the watch for the Messages app. So, iPhone Watch app>Messages>"Custom" "Notifications Off" seems to have SOLVED THE PROBLEM for me. My iPhone 11 Pro now notifies me of incoming text messages with bluetooth on. I realize my watch won't ping with messages until Apple fixes the root problem, but at least I won't be missing message notifications altogether.

Hope this helps others.

1,668 replies

Jan 24, 2021 11:05 AM in response to snephs

Well my guess is they probably receive tens if not hundreds of thousands of bug reports per day or maybe per hour I don’t know but if they get a few hundred regarding messages I don’t think that’s going To be enough to get their attention. It’s hard to know how widespread this is because as I had mentioned before my wife has basically a very similar phone with exactly the same operating system and has no problems. I’ve checked it out with all of my friends who have iPhones and no one else has this problem either. It’s hard to know how extensive the problem is. Obviously people who are here are affected but it’s not tens of thousands. It would be interesting to know actually how many people are affected but I think it’s a minority because this forum is basically the only place I’ve seen that mentioned

Jan 24, 2021 12:08 PM in response to JimMill

JimMill wrote:

They will only be aware of it if you send them a notification stating your problem on one of the links previously posted. From what I understand these forms are not monitored by Apple. I have sent them two or three notices so they’ve got mine :-)

I have sent 3 or 4 already myself and called them twice as I’ve had this issue on my previous phone (se 2020) and I am experiencing it now on ip 12. I’m looking forward to some fix. Doing what I can.

Jan 24, 2021 12:12 PM in response to snephs

snephs wrote:

what makes you question Apple’s awareness of this issue after hundreds of posts from people who have contacted Apple by phone and email and general issue reporting forms?

I really have to know.

The fact that it hasn’t been fixed for months now and that I don’t know if it is not that widespread or many people don’t notice it or don’t care. The thing is that I’ve experienced that on two devices already and I’d like to get it fixed or at least find out what’s causing that so that I can disable the setting that is ceasing the notifications from working.


id like to know that they’re working on it at least...

Jan 24, 2021 5:16 PM in response to Brogelle

I’m also having the issue of receiving a text on my iPhone 11 Pro, but not getting a notification that I received the text. I’ve gone into settings to make sure all notifications are on and my phone isn’t on silent, but nothing is working. Sometimes I get notifications and sometimes they turn off. I also get them to my Apple watch sometimes, but then when I take it off (and it’s locked to not receive notifications) my phone still doesn’t give notifications. I also have friends dealing with the same issue! This is super annoying and needs to be fixed!

Jan 25, 2021 8:34 AM in response to Brogelle

Updated to 14.3 last night and notification sounds are not working, with or without bluetooth. I turned off the exposure notifications, rebooted, repaired bluetooth, ran diags on the bluetooth...nothing is working. Why will Apple not fix this? Clearly it's been going on for a while. Unacceptable. Thank goodness it's not my personal phone but it does affect my job if I miss notifications. I can't be looking at the phone to see a banner pop up (if it even does) all the **** time. Fix this. Super poor work by the programmers and the company to not get it fixed.

Jan 26, 2021 1:37 PM in response to marcin57

marcin57 wrote:

Let me ask once again:

Has this issue been acknowledged by Apple? Are they even trying o fix it? How many users are affected? Maybe not enough for them to care?

Let me state once again:


This is a user-to-user technical support forum. No one participating here would know the answer to that.


What I can tell you is that, based on how few threads there are on this issue, it most likely affects a relatively small number of people. And, it's likely that it's really more than one issue. Rare, intermittent bugs are the hardest to troubleshoot.

Jan 26, 2021 1:46 PM in response to Brogelle

I know it is user-to-user board but some “user” might have recently contacted support and learned something.

also - is that related to the device or Apple ID itself? It’s hard to believe that both my se2020 and now my iPhone 12 suffer from this issue and both were faulty. I’m thinking about switching to android because of that and that’s sad...


I would just like some help with this. I’m not a technical person or an IT specialist so I was hoping for someone to enlighten me why this happens on the first place.

Jan 26, 2021 2:33 PM in response to marcin57

I don’t believe anyone really knows why it happens. No one that I know of who has it knows how to fix it and no one who has reported it has received an answer on what to do about it.


It’s a bug


I do remember reading a little while ago about someone who reset their phone I’m wondering if after resetting it whether or not It fixed the problem if they completely rebuild it without using it back up or restored it

Jan 26, 2021 4:54 PM in response to IdrisSeabright

As I said before, I called Apple Suppont at least five times, I left my phone in the store for a physical check and of course I wrote mails, send pictures, videos and messages I have been totally ignored, the answer is that the phone doesn't show hardware issues so the can't give me a new one... the thing is, like you say, that only some of us are experiencing this.


I hate this, my first iPhone and surely my last one

Jan 27, 2021 9:35 AM in response to Brogelle

I really don't like the latest update that has been pushed out. Since I'm having to remote into my work computer I am required to install all updates to my iPhone. I'm finding the latest update extremely frustrating. My boss and I are having to rotate days we are in the office so we do a lot of communication via text messages. Since our office is a designated safe zone it makes it difficult to send or receive messages, so it was helpful to know that my message was delivered and read. Now I have no idea if she has read any of my messages. This is a huge problem when I'm on the phone with a student or parent and I need an answer from my boss and I have no idea whether she has read my message. Now is not the time for this kind of problem apple needs to get this problem fixed asap!

Jan 27, 2021 9:41 AM in response to jadean255

jadean255 wrote:

Since our office is a designated safe zone it makes it difficult to send or receive messages, so it was helpful to know that my message was delivered and read. Now I have no idea if she has read any of my messages. This is a huge problem when I'm on the phone with a student or parent and I need an answer from my boss and I have no idea whether she has read my message. Now is not the time for this kind of problem apple needs to get this problem fixed asap!

You will only get a "read" notification in Messages if 1) you're using iMessages (blue) and 2) the recipient has the feature enabled in Settings>Messages. That is not new with this current update.

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iOS 14 text notification issues

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