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iOS 14 text notification issues

I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 19, 2020 8:45 AM

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Posted on Nov 8, 2020 6:17 AM

Like many on here I had been having many of the same issues, missing all sorts of notifications, not just text since upgrading to ios 14 (first 14.1 then 14.2). Here is what fixed my issue... I went to settings->notifications->messages (for this example) and scrolled down to the options section. For the show previews section the "when unlocked (default)" was selected, meaning only notifications would only appear when the phone is unlocked when is hardly ever the case. I switched it always and the issue is now gone. I had to go into may other apps one by one and toggle this option back to always. Showing previews only when unlocked was 100% not my setting before this update.

What is interesting/****** me off is my wife just upgraded to ios14 and did not have issue. I went into her phone to settings->notifications->messages and for her show previews option was selected as "always (default)". Why on her phone she has options listed as "always (default)" and on my is "always" and "when unlocked (default)" I have no clue.

Thanks Apple!

1,668 replies

Sep 20, 2021 1:38 PM in response to christyfromnew orleans

If I had an Apple watch I’d try that. My problem is intermittent, with no rhyme or reason. Sometimes the alerts work; sometimes they don’t. I am forever making sure everything is set right. The fact that it’s intermittent on my phone says it’s not my phone causing the issue. And it isn’t just with certain people. It’s just random. I hate it. I have five more payments left on this phone and I doubt very much that I’ll be getting an Apple phone next time. Everyone I know is suggesting an Android so it might be time to switch. I rely on being able to receive text messages and when I pay close to a grand for a phone I better be able to receive them.

Sep 21, 2021 3:45 PM in response to drolldurham1

I think i know what happen to my issue. It's the background refresh. Whatsapp desktop said my phone is not connect within a minute after I turned off the phone screen. Must be somehow iphone does not allow those apps to run in the background even the setting said they can.


Not sure how to fix it but I tried to turn all the background setting off. After restarting the phone, it turns back on itself. When I do it again, it stays off this time.


Anyone know how to fix background app refresh issue?

Sep 23, 2021 11:11 AM in response to Brogelle

I have the same problem too! I have the I Phone 11 PRO and it is completely unreliable. This is an intermittent problem, and I have been missing critical messages for months. After multiple case #'s with Apple, hours on the phone trying to fix this, and bringing it into the Genius Bar, they have no suggestions, except for removing and replacing my apps... which I have done and the problem persists.

Sep 28, 2021 10:00 AM in response to AmberCyr

Notice how Apple hasn’t made a peep about this either, as widespread as it is. I’ve already made my mind up to get an Android next time. I don’t think my problem is being connected to any other device because I turned off everything in those. I was sitting here conducting business yesterday because I’m moving and have a lot of things to do– – PG&E, Comcast, renter’s insurance changes, confirming with the movers, etc. also, I have a bunch of stuff on craigslist. On top of that, I have a terminally ill relative and a lot went down yesterday so I really needed text capability. I literally had to sit there with my phone on my lap, or in my hand, so I could make sure not to miss texts. And now I have to make sure to tell everyone to call me instead of text because my text capabilities are intermittent.. It’s absolutely ridiculous for the $900 I spent on this phone. And you can’t tell me Apple doesn’t know about this. They’re pretty good at being crickets.

Sep 28, 2021 10:21 AM in response to Shawniemarie

Shawniemarie wrote:

Notice how Apple hasn’t made a peep about this either, as widespread as it is.

This is a user-to-user technical support forum. Apple's participation here is minimal. And, based on the fact that there aren't a huge number of threads on this issue, it's probably not as widespread as it feels like. Unfortunately, based on reading this thread, people aren't reporting one problem. They are reporting one set of symptoms that have several (or more) causes.


If everyone who has a problem reports it to Apple (see the Get Support link a the top right of every page of these forums), it's possible that Apple will start to get enough data to resolve some of the issues.

Sep 30, 2021 5:14 PM in response to Brogelle

Hello everyone! I been asking myself why am I not getting any notifications when someone text me or whatever! I found out the if us swipe up and see your control center. It will show you the like don’t disturb and all that okay if you turn off your personal thingy you will get the notification! I hope that I explain it well and I hope that it works for you guys too!

Oct 10, 2021 4:00 AM in response to Brogelle

Lock Screen - I have same issue. I am not getting SOME sound notifications on iMessage nor is the banner showing up on locked screen for same. I have an iPhone 12 Pro and have dowloaded the latest iOS 15.0.1. I have reset my phone twice. I have had 1support call with Apple to go through all my settings and to try and resolve and 1 Genius Bar appt to try and resolve and still have this problem. All settings are checked appropriately says Apple.


It's random.... When on Lock Screen, I do receive some texts alerts and banners on Lock Screen but 3 minutes later for example, I would not receive a audio alert or banner from the same person. I am missing a lot of important messages. This happens for several of my contacts.


Oct 10, 2021 5:27 PM in response to Tipx

Yep, same here. If anything, it's actually worse with iOS 15. I have an iPhone, iPad, and Mac and notifications are all over the place. Typically "Apple related" notifications (e.g., Messages) are delayed severely on the iPad and Mac after I see them on the iPhone. With respect to other Apps and their various notifications, the delay is measured in many seconds if not several minutes depending on the App and particular notification.


Like others, I'm unsure what Apple did along the way, but I began noticing these delays at some point in 2020. The fact they can't correct this widespread bug is absolutely pathetic.

iOS 14 text notification issues

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