Why is 1TB of storage being used for health app?

Just got off the phone with Apple (I have to say she was brilliant), she was on for 1 1/2 hours! Still non the wiser, she hasn’t heard of or seen this problem before. My watch is not sending the workouts to my activity app either. I am having another call back on Wednesday while they have a look at all the diagnostics from my phone and watch

Hi all,

I have the exact same problem. I've spent 1 hour and 10 minutes on the phone with 3 different Apple support people today - the last person I spoke to was from the Health team (apparently) and even he was stumped at first. For context, my phone is an iPhone 11 Pro 256GB, of which, I've used 71.7GB of data, however, my Health app is 1.61TB. The bar is completely coloured in red like the OP. Following investigation, the Apple representative told me that the engineers are aware of this and I should keep a look out for an update. I asked what I should do in the meantime in regards to backing up my iPhone (as neither the Cloud or my Mac are capable, as they both think I have too much data) and his response was that there was nothing else he could do. I get that this isn't his fault, and I know he doesn't have a magic wand, but this is frustrating to the extreme. What's even worse is there are posts about this back in Mar-20 if you Google it, so either this is an ongoing issue (meaning resolution will not be quick) or it's an issue that has been resolved in the past but has cropped up again (perhaps due to IOS 14). I'm hoping for the latter, as in theory the engineers will know how to fix this if they've done it before.

I don't know for definite, but I'd assume the more people that phone up, then the higher priority this will receive, as such, any one who hasn't called yet might consider phoning up Apple and logging this. If you do, be careful of the 1st line team, as the lady I spoke to was just trying to sell me additional storage space on the Cloud... I had to insist that I had over 600GB of my 1TB drive spare on my Mac, and that there was no way my phone could take up this much room!

Hi Shaft80, your response is great, although it hasn’t been resolved at least they are aware of it. I agree, the more people that contact Apple the sooner this is resolved.

my call back is scheduled for 19:30 - 20:00 (GMT) tonight (in half an hour) I will update when they call back

Thanks Shawy - I'm in the UK too, I was starting to panic that you were in America and you'd think me impatient, as it's probably not even midday there :)

Hopefully you'll get someone in the know who has a better idea of timeframes.

Hi Lawrence - you're a legend. I turned off the encryption and the back-up worked - obviously this is only a temporary fix as I want my health data backed up as well, but at least everything else if protected - thank you.

Hi Shawy - thank's for the update. In regards to your earlier point about not being able to update as it was greyed out. I get this on finder sometimes too, try clicking on something else in finder and then clicking back to your iPhone - that always wakes it for me.

As a side note, and I won't dwell on it as it's unrelated to this article, but I'm also having an issue getting my Keychain to sync between devices. I've tried turning it off on all my connected devices, restarting and then turning it back on, but no dice! I wonder if this is also an IOS14 bug, or if I'm just really unlucky!

I’ll give that a try thanks shaft80, hopefully that will work.

I had exactly the same issue with keychain, but after turning on/off and adding to passwords as I had 1Password too, it seems to be sorted. So I would have thought that is probably linked to iOS 14, surely it can’t just be a coincidence

Totally agree Shawy... fitness and health are the only reason I own an Apple Watch... same as you, I love it - but I wouldn't have bothered without these two features. My fear is that the next update won't be ready until the iPhone 12 is announced or released... hopefully I'm wrong.

I bet 14.0.2 will be released by the end of this week, just like how 14.0.1 was released a week after the official release of 14.0... @Shaft80 you are right that they are reserving to pre-load the IPhone 12's with a different one but I believe that is 14.1 not 14.0.1. I think 14.0.2 will follow sooner only because I've seen so many other people with issues with 14.0.1 that were not resolved.

I have exactly the same problem on iPhone 11 Pro Max 256GB.

But I don't use the health app and don't use Apple Watch.

But today I ordered my first new Watch and I guess I will not be able to use it until Apple fixed this problem.

Hi Ema - you're right, I was getting confused between 14.0.1 and 14.1, with the latter, as you say, undoubtedly being pre-installed on the iPhone 12. Here's hoping 14.0.2 follows soon and sorts this issue out.

My only concern is how will an update be able to download on a device where there is -1600 GB of storage available? 😂 I still think i’m going to wait but wondering how it’ll work logistically with no storage left.

İt actually tells me i have 5 GB left at the top, which is true. I can download apps, save pics and haven’t tried music cause I don’t listen to music often. The issue is it refuses to back up and WhatsApp does not open

same issues as everyone else, 1tb of data, multiple devices listed as a source. Loads of iPhone/watch’s all mine. Headphone data not syncing. GPS and map route aren’t showing. Orders new I watch 6 tempted to leave it in box until resolved. They need to hurry up 🙏

I only have 5 GB of Icloud, since i am not paying that much for cloud. I tried turning of health, but it still refuses to backup. Besides Apple "recommending" to reset your phone because of a software bug is not OK.

First of all, no all of us live in the US, so it is more expensive in my country. But even if it was 99 cents, My PB of data does not fit in it. As far as my knowledge goes Apple does not offer a 10 PB plan for Icloud.