Why is 1TB of storage being used for health app?

Thanks for the answer.

I don’t wanna lose my WhatsApp, which does not backup because it does not open in the first place, thinking my storage is full. So a backup and restore is not an option for me.

Hi All,

Following on from Amy's post, I'm currently on with Apple Support (after being passed around to a few people) and the guy I'm talking to is taking me through steps to resolve this which he says are from the engineer - as with Amy, they've started by unpairing my phone and now getting me to erase all settings! The guy has told me that this will take a few minutes and he'll call me back to finish the final steps - if this works for me, and if I do not lose any data, then I will post how to do it on here... watch this space... oh and wish me luck!

3 hours all in all, updating phone, watch/ adding cards/musics/passwords etc! Cellular is finally working! My whats app wouldn’t let me back up, alittle while ago resent my phone lost all my messages/photos recently! Is what it is! Apple support were extremely helpful.

Hi Amy - don't get me wrong, I find Apple support really helpful as well (whilst some are better than others, they are all very polite). My annoyance isn't with them, it's with Apple itself. I moved over from Windows some years ago as I was so frustrated with the constant updates and the fact that some of these wouldn't work for say a Dell computer when they would for HP for example. The big appeal of Apple was that it uses a closed system (if I'm using the right terminology) which to me meant everything just works with minimal fuss - I'm not the greatest when it comes to technology so this was a big plus factor. However, for the last couple of years now, every time there is a major update I have some crazy issue... last year I lost over 100 playlists I'd spent ages creating, and this year I've lost data again. Whilst Apple support are really helpful, I shouldn't have to spend hours on the phone with them to fix something that shouldn't be an issue in the first place. Perhaps I'm being unfair given the amount of technology involved, but I've spent a small fortune on all of my Apple equipment over the years and so I expect more from my investment - perhaps I just need a new mindset and accept that Apple have grown too fast and haven't retained the standard they were once known for.

Anyway, moan over :) The first thing I will do going forwards is turn off automatic updates... next year, I'm going to wait a good month before I update my IOS!

Anyway, back to setting my Watch up from scratch!

Exactly,

I don’t think Apple is careful with their updates anymore... Like this big of a bug shouldn’t have occurred in a final release.

And also I don’t accept restoring and losing a week worth of messages because of a bug in IOS

How does that make Apple, who do not participate in this user-to-user forum, aware? Yes, other users are aware, but that’s not how to make Apple aware. What makes Apple “aware” of an issue is to open a case by clicking on the Get Support link at the top of this page, or with the Apple Support app on your phone, or at https://apple.com/feedback or calling Apple support.

Now consider 123 people out of 1.5 BILLION (1,500,000,000) iPhone users. 123/1,500,000,000 = 0.00001% of iPhone users. You have a much, much higher probability of catching COVID.

1) That was a direct reply to a forum user, indicating there is a high probability Apple is aware of this, since hundreds of entries here means tens of feedbacks at Apple (probably) and also there are people who directly contacted Apple, so they are aware probably.

2) the fact that me having an issue being lower than me being COVID does not make the issue non-important, so I don’t get what you mean by that.

although, i will say, keep having to turn off the watch and the phone as activity data, isnt right. Plus the battery on the 6 is shocking, starting to think this watch isnt that great. Might go back to 3, no issues. All slightly frustrating considering the price.

Hi - same as you, the storage is now resolved but it's thrown up 2 new issues, my photos widget isn't working (which isn't a big deal tbh) and my activity tracker is no longer working, so my move, exercise or stand counters are not increasing no matter what I do. The Apple agent called me back at 4pm (a bit later than planned, but he was stuck on another call). He said, that the engineers are aware of these new problems and are working on them as a priority. I've unpaired and restored my phone about 8 times today, and he even had me set up as a new watch to see if that changed anything, but it of course didn't work!

So, I've gone from one issue to another and I've wasted most of my day speaking to Apple and clearing / restoring data on my phone and watch. So fed up with this now!

Also, as a side note, the Apple guy said they've had lots of problems with the IOS 14.02 beta (e.g. Face ID is not working) so he thinks they will skip this and go straight to 14.03! Not sure what the new iPhone will come preloaded with, but I certainly will not be buying one.

I ve done the pairing like you numerous times, honestly, i wont get that time back. If it doesnt sort itself out on the activity app, i will be calling again. Fingers crossed they sort it, glad you got rid of your 1 tb of health data.

Thanks for this Shawy - I hadn't seen it but this is pretty much the script the support person I spoke to went through. To be honest, I cannot recommend this to anyone as it just introduces further issues (well it did for me) :(

Good call my friend!

I'll update all on here if I receive any further news prior to a new update. Until then, I'll enjoy my nice looking Watch that no longer tracks any of my activity... which is pretty much the main reason I purchased it!!!!

Wow that’s terrible... now I definitely will be waiting for an update clearly the backup restore is not a solution for everyone and terrible that it only cropped up new issue for you. I’m shocked that 14.0.2 isn’t out yet. I guess theyre just going to give us 14.1 once the new iPhone 12 is announced on next week, the 13th I believe?

Hi all - so a quick update for today. Somehow my photos widget has fixed itself and so has my activity tracker! Now, I'm not someone who believes in magic, but I'm completely stumped how this can be... i.e how a piece of technology can go from having issues for hours and then just sort them itself, I'll never know. I've not updated anything (as there's no updates to apply) so I can only assume it was slowly rebuilding itself all afternoon / evening following the many resets! Either way, whilst not painless, there is a solution for those who want to try it - if you following the link Shawy posted, or just phone Apple Support, they should be able to help. I'm going to try my sleep tracking app tonight and also monitor the battery during the day, as these were my final issues.

Thanks to you all for the posts - it's been somewhat comforting to know I'm not the only person experiencing these issues. I wish all of you luck that still have these problems, and if there's anything I can do, or any questions I'm able to answer, then please let me know.

I am also having this issue. Mine say 1.61TB. I started a chat support and the support agent asked if I cared about the health data and just to delete it. Seems kinda odd. Do I care about my blood pressure records for the last year. I guess not if it’s okay.

anyway I went a head and deleted all the health data. There were a lot of my old devices and a bunch of copies of devices. Some said error if I tried to delete them. Eventually after a few restart I managed to delete everything.

but it still shows 1.61TB.

I assume they will want me to restore my iPhone and watch. Baaah. That’s always the next step. Oh just wipe your device and wast a bunch of time trying to fix an issue.

ill keep you updated.