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Why does it say that my health app is taking up 1TB of storage? Is this a bug for iOS 14?
Hi all,
I have the exact same problem. I've spent 1 hour and 10 minutes on the phone with 3 different Apple support people today - the last person I spoke to was from the Health team (apparently) and even he was stumped at first. For context, my phone is an iPhone 11 Pro 256GB, of which, I've used 71.7GB of data, however, my Health app is 1.61TB. The bar is completely coloured in red like the OP. Following investigation, the Apple representative told me that the engineers are aware of this and I should keep a look out for an update. I asked what I should do in the meantime in regards to backing up my iPhone (as neither the Cloud or my Mac are capable, as they both think I have too much data) and his response was that there was nothing else he could do. I get that this isn't his fault, and I know he doesn't have a magic wand, but this is frustrating to the extreme. What's even worse is there are posts about this back in Mar-20 if you Google it, so either this is an ongoing issue (meaning resolution will not be quick) or it's an issue that has been resolved in the past but has cropped up again (perhaps due to IOS 14). I'm hoping for the latter, as in theory the engineers will know how to fix this if they've done it before.
I don't know for definite, but I'd assume the more people that phone up, then the higher priority this will receive, as such, any one who hasn't called yet might consider phoning up Apple and logging this. If you do, be careful of the 1st line team, as the lady I spoke to was just trying to sell me additional storage space on the Cloud... I had to insist that I had over 600GB of my 1TB drive spare on my Mac, and that there was no way my phone could take up this much room!
User_782 wrote:
I haven't asked: "Hey Apple, you have any solutions?", I asked the question to the community, maybe there are somebody who spoke to Apple and found a solution, or someone solved it
Why didn’t you ask Apple, using the Contact Support link at the top of this page, so they can add your report to the issue log?
Thanks for your luck wishes.
I actually refuse to solve an issue, that may be solved via an update, by resetting. because even though i might lose close to nothing (it never is nothing), it is still a pain. removing encryption is a good method to remove health from the backup, but it also removes other stuff from the backup too. So i am still waiting...
Thanks for your very long and informative text. I want to ask something. I could not manage to reach Apple support by E-
Mail, the only choices i have are text and call ( not possible in my country). Where did they hide the E-Mail option? - pls Answer
When it comes to your solutions ( thanks for them, don't get me wrong i really appreciate them, i just want to inform):
1) does not work for me since i cannot backup and i don't wanna lose data
2) I actually tried this but does not work. Deleted all my health data but still have my 8 PB of data
3)Does not work for anyone because Apple does not have a 8 PB plan.
And also the buy or borrow a large HDD also won't work, because i don't have the money to buy a literal 8 PB server. And no friends of mine casually have an 8 PB drive.
So i guess i will just wait...
I doubt Apple would give any response to e-mail. I am fortunate in that I live 2 mile (3 km) from an Apple Store, but even the technicians in the store are not well skilled in issues such as this. So my only practical choice was to reach out by phone.
The 1.61TB (or any amount indicated) is clearly erroneous. This is why, in my comments, I question what's even being written. Because I have the ability to at least purchase that much storage, I can at least try whereas for larger amounts that's obviously not possible. If the "backup" I end up making turns out to be garbage, at least that way I will know... while I wait for a viable solution.
Apple does not provide email support. You can use the Contact Support link at the top of this page, and request either chat or callback (where available), or DM @AppleSupport on Twitter, or install the Apple Support app, which has contact options.
Hope your backup works, even though i cannot buy a server rack, your data seems to have less garbage. I think the rest will be garbage after your usual 3 GB, or it might not write anything, cause the health data of everybody on the world would fit 2 times to my 8,36 PB, so there can't be actual info there, maybe some empty files :D
I've posted a couple times earlier in this thread, last week, but am posting an update on my situation here.
I am using iTunes on a Windows 10 laptop (8th gen Intel i7, 32GB RAM, 1TB SDD and 2TB HDD) and have been trying to back up an iPhone 11 Pro 512GB model, that has 272GB taken up (240GB free). The Health app on my iPhone reports 1.61TB. This past Monday I bought a brand new 5TB portable hard drive and configured my Laptop to back up to this drive. It took nearly 24 HOURS to perform the backup, and now that it's complete, the files occupy 1.64TB on that drive (the actual file space itself, not the total space in occupied tracks/sectors)... there is no way I can reasonably expect to be able to perform a restore back to my iPhone with that much storage taken up. I have no confidence this is a legit backup and in my view, Apple owes us a legitimate and expeditious solution to this problem.
Nope no replacing needed, it was just gone, I’ll try and update to watchOS 7.1 and see if that fixes anything, my prediction is it won’t but we’ll see, I’ll reset everything 1 million times but I really don’t want to impair watch and wipe iPhone as last time I did that I lost lots of data, so although I think I have the health data in iCloud anyway, I think I’ll play the waiting game.
I deleted all my health data beforehand, so don’t know if that is an issue. But I have a different one, my watch is recording activity data, and shows it but my health app on iPhone is not showing any
I tried to erase my health data multiple times a couple months ago maybe, but it always failed and always still had data - my Apple Watch was still recording it. Until I updated to iOS 14.2, so I’m thinking it can’t be the fact I tried to erase it because the all failed and didn’t disappear at 14.01 or 14.1 and my watch still had fitness data from last year when I got it. Until today when I updated.
I have exactly the same, and my Apple Watch is now having problems. I’m on to apple at the moment
Apple are fully aware of the issues, in case no one has seen this on the Apple support website I thought I’d attach it for you to see
Same issue here. Support suggested I do a factory reset of the phone. My guess is that this is an iOS glitch that they need to fix...I'm gonna wait it out I think before I do a factory reset.
bro I beat you
Interestingly I can do a backup to iCloud and Mac
Why is 1TB of storage being used for health app?
